Reckoned amongst the two major airlines of South Korea along with Korean Air, Asiana Airlines (OZ) was founded in 1988. Asiana Airlines has its international hub at the Incheon International Airport while the Gimpo International Airport is its domestic hub. With a fleet size of more than 81 aircrafts, the airline offers scheduled flights to more than 65 cities worldwide. Some of the major destinations covered by the airline include London, New York, Los Angeles, Seoul, Delhi, Manila and many more. The airline is a also a member of the Star Alliance.
Classes of Service
Asiana Airlines offer five classes of service: First Suite Class, First Class, Business Smartium Class, Business Class and Economy Class.
First Suite Class: – Customers traveling with this class enjoy individual minibars, 210cm long full flat bed, two door seats with exclusive space, an optimal lighting system for determining the best mood. Power plugs are also provided to simplify the usage of electronic devices.
First Class:– For a premium in-flight experience, the First Class is equipped with 180-degree bed type seats, individual partitions for privacy, on-demand entertainment and a Travelers kit.
Business Smartium Class: – Clients enjoy a full flat bed seat, dedicated space, easy aisle access, audio/video on-demand and personal power and USB Ports. Unique Korean meals, premium champagnes and a diverse choice of wine are served on-board.
Business Class: – Fly in comfort on the 167-degree bed-type seats, wide space between rows, partitions for privacy and diverse snack options.
Economy Class - When flying with Asiana Airlines, get all geared to get entertained while on-board. Choose from a great selection of music, movies and games with the Audio/Video on-demand system. Highly nutritious Korean Dishes and a wide selection of alcoholic beverages are also served on-board.
To maximize your travel experience, Asiana Airlines offers a multitude of amenities on-board.
Top quality chefs prepare meals, special preference is given to passengers with medical and religious reasons and those having serious food allergies.
Shop from a wide variety of duty free products available on-board. For a more convenient purchase on-board, make an advanced reservation.
For your kids to have a gala time during the flight, Asiana Airlines offers special services including Magic Show, Face Painting, Art Magic Balloons and celebration of special occasions. These services are available in all classes.
Asiana Airlines offers two modes of fast and easy check-in: Online and at the airport. Remember to keep extra time in hand to pass the gate on time for boarding, make sure you arrive at the airport 2 hours in advance of your scheduled departure.
Online and Mobile Check-In: With the Online Check-in facility offered by Asiana Airlines, you don’t have stand in long queues at the airport to Check-in. Passengers can check in online from 48 hours up to an hour before the flight's scheduled departure time.
Airport Kiosks: If Checking-In through the airport, it’s highly recommended to arrive at the airport hours in advance, as you don’t you how much of a long line is waiting for you. Be sure to complete your process 20 minutes before the departure time of a domestic flight and 70 before for International departures.
Customer Rewards Programs and Perks
Asiana Club is the Frequent Flyer Program offered by Asiana Airlines to its loyal customers. Accumulate points on every flight with Etihad Airways, Asiana Airlines, Qatar Airways and Star Alliance Airlines. Asiana Club has five levels: Silver, Gold, Diamond, Diamond Plus and Platinum. The accumulated points can be redeemed for special rewards including Bonus Tickets, Car Rental, Class Upgrades and much more.
Carry On: For a comfortable and safe travel of passengers, the airline allows a Carry On baggage of less than 10 kg and 115 cm for passengers of all grades. First and Business Class passengers can carry 2 pieces while Economy Class passengers can carry 1 piece of baggage with them.
Checked: Passengers traveling in the First and the Business Class are allowed to carry 2 pieces of baggage with each piece not exceeding 32 kg. Free Baggage size cannot exceed 158 cm for customers traveling with the First and the Business Class. 2 pieces of bags are allowed to Economy Class Passengers with each piece not weighing more than 28 kg and size not exceeding more than 158 cm. On Domestic Flights within Korea, baggage weighing 15kg is allowed per passenger. Passengers traveling with infants can carry one foldable baby carriage along with the free baggage. Those who are exclusive members of the Asiana Club enjoy higher benefits when it comes to baggage allowance. Baggage allowance varies for connecting airlines from that of Asiana Airlines, for more information you can contact the airline you are traveling with or airport specialist at 800-227-4262.
Excess: Extra baggage weighing more than 23 kg will be charged USD200, while baggage weighing more than 23 kg and less than 32 kg will be charged USD100. Oversized (158-203cm) baggage will be charged USD200, and exception is added for each category for flights to/from Brazil.
Itinerary Modifications and Cancellations
Clients who have booked with Asiana Airlines can cancel or modify their reservation without penalty for at least 24 hours after you have made your reservation.
Children under five cannot travel alone, a guardian should always accompany them.
Passengers traveling with special needs like a pregnant woman, newborn babies, disabled and elderly customers need to seek a prior approval from the airline.
The airline only allows domestic birds, cats and dogs.
Passengers with specific allergy should inform the airline in advance and should submit their doctor’s prescription for air travel.