Caribbean Airlines (BW) is the national airline of Trinidad & Tobago, with its main operating hub situated at the Piarco International Airport. The airline also serves as the flagship carrier of Jamaica through its brand name Air Jamaica, and has its headquarters in Tunapuna-Piarco, Trinidad and Tobago. Caribbean Airlines offers scheduled domestic and international flights to the Caribbean, US, Canada, Europe and South America, covering more than 16 destinations worldwide. Some of the famous travel destinations that the airline flies to are London, New York, Antigua, Barbados, Kingston, Orlando, Tobago, Trinidad, Miami and many more. Caribbean Airlines also offers premier dining and entertainment opportunities to its passengers.
Classes of Service
Caribbean Airlines believes in pampering its customers with the best of luxury, comfort and service. The airline offers two classes: Business and Economy Class.
Business Class: Passengers are welcomed with some of the best Caribbean wines and cuisines. Seats offered are extremely comfortable and come with features like ample legroom, headrest, superior reclining and much more. Other services offered include priority check-in, access to business class lounges and much more.
Economy Class: If you want to experience the perfect blend of luxury and economy, then hop on the Economy Class. Exciting cuisines, luxurious seats and in-flight magazine 'Caribbean Beat' are just some of the features that you can enjoy.
Caribbean Airlines offers a lot to feel special about and believes in making your every single experience an affair to remember.
•Caribbean Airlines is one of the world's few airlines which offer complimentary refreshments. The airline also offers a rare collection of wines to Business Class passengers.
•In-flight entertainment is truly world class. While those who love a good read can enjoy the in-flight magazine 'Caribbean Beat', passengers also have the choice of watching exciting movies on long-haul flights.
•Caribbean Airlines ranks your comfort more than anything else! That is why it offers seats that are equipped with features like ample legroom, superior pitch and much more.
Caribbean Airlines offers two ways of check-in: either you can beat the long queues by opting for the web check-in facility or you can check-in at the Caribbean Airlines desk at the airport. To avoid any hassles, make sure you check-in at least 3 hours before the flight's scheduled departure time and make sure you carry your boarding pass, or else you won't be allowed to take the flight.
Online Check-In:Web Check-in is designed to beat the long queues at the airport. All you need is an internet connection and you can select the seat of your choice from the comfort of your home using your laptop. Web Check-in time ranges from 24 hours up to 3 hours before the flight's scheduled departure time.
Check-In Desks:Passengers can also check-in at the Caribbean Airlines desk although they should make sure that they have enough time for the security and baggage check procedures. Make your way towards the airline representative, get your boarding pass and off you go!
Customer Rewards Programs and Perks
Whether you are a business traveler or are on a vacation, Caribbean Airlines offers many exclusive programs that are designed to make your travel experience as comfortable as possible.
Caribbean Miles: Caribbean Miles is the frequent flyer program operated by Caribbean Airlines, designed to pamper its loyal customers with exciting rewards. As a part of this program, passengers are offered frequent flyer miles for every flight to/from the Caribbean. The amount of miles awarded depends on the class of travel and also the total distance covered. Passengers can also earn these miles for renting cars, shopping or doing financial transactions with Caribbean's non-airline partners. Passengers can then redeem these miles for special rewards like discounted airfares, priority check-in and much more. Those passengers who fly more than 20,000 miles in a year are offered membership to the Silver Club while those who fly more than 40,000 miles are given membership to the Gold Club. As a Silver Club member you are entitled for a host of benefits including priority check-in, 3,000 frequent flyer miles bonus, waiver of date change penalty and reissue fee, priority boarding and much more.
Club Caribbean: Want to feel special? Make sure you join the Club Caribbean which flowers you with irresistible luxuries and amenities. Members of the Club Caribbean are not only given access to Business Class Lounges, they are also given services like priority check-in and baggage handling. Members of this program automatically become part of the Caribbean Miles Program and can also shop for discounted rates at the Piarco International Airport in Trinidad. So what are you waiting for, join Club Caribbean and experience unmatched fun and comfort.
Caribbean Airlines has different rules for carry-on, checked and excess baggage.
Carry On:Caribbean Airlines allows a single carry-on baggage provided certain conditions are met. The bag should not weigh more than 22 lbs and should have maximum dimensions of 114cm which includes the pockets, wheels and the handles. Passengers are also allowed to carry a laptop sized bag with dimensions (H+W+L) not exceeding 91cm.
Checked:Caribbean Airlines offers free checked allowances for both domestic and international flights provided you follow these guidelines. For international routes, business class passengers are allowed free checked allowances for three bags that should not weigh more than 70lbs each and should not have total dimensions exceeding 157cm. For domestic flights, economy class passengers are offered free checked allowances for one bag that should not weigh more than 50lbs and should not have total dimensions exceeding 157cm.
Excess:Items that weigh more than 70lbs will not be considered as checked baggage but will be put in the category of excess baggage, which means you'll have to pay extra. For USA/Canada flights, if your checked allowance is overweight by 24-32kg, you'll be charged US $75. For intra-Caribbean and South America flights, if your checked allowance is overweight by 24-32kg, you'll be charged US $25.
Itinerary Modifications and Cancellations
If for any reason you are not able to travel on the scheduled date, then it's advisable to contact the Caribbean Airline's travel desk or your agent to cancel your existing booking and look for some other date. The sooner you cancel, the lesser the penalty is. If you don't cancel your reservation before your flight's scheduled departure time, then your ticket would carry no value and you can't rebook as well. If you are applying for a refund, then please remember that the procedure takes about 15-30 days and the amount is reimbursed in the same form the purchase was made. For example, if you paid for your ticket by a cheque, you'll receive the refund amount in the form of a cheque only.
•Families traveling with infants are allowed to carry strollers and infant baskets depending on the availability of space in the aircraft.
•Passengers with special needs are allowed to carry their equipments like wheel chairs, walkers and much more, again depending on the space constraints.
•Passengers can also carry their musical or sporting equipments as part of their checked baggage provided it does not exceed the 50lbs weight limit.
During its initial years, Caribbean Airlines surprised the aviation sector with its discipline and quality standards. The airline operated around 93% of its flights on time and had a lost baggage rate of just 0.7.