Travel Alert – Egypt: Sharm el-Sheikh Security Situation

Due to current security situations in Sharm el-Sheikh, customers may experience flight schedule disruptions (delays, diversions, and/or cancellations) to, from, and/or through Sharm el-Sheikh.

All passengers traveling to, from, and/or through Sharm el-Sheikh are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Several airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies:

British Airways Thomson Airways Air Berlin Turkish Airlines EasyJet
Travel Alert – France: Reinforced Security Measures

During the Paris Climate Conference (COP21) and in light of the events that took place in France, the French government has decided to implement border controls and to reinforce identity controls and baggage inspections across all French territory unitl December 13, 2015.

Regardless of your destination, you are required to carry identification documents during check-in, boarding, and security controls at border crossings.

All flights will be maintained as schedule. However, the additional identity controls may cause delays at airports. We recommend that you arrive at the airport early and with valid identification documents.

Passengers are requested to re-confirm their flights directly with the airlines prior to departure.

Dept of State Air France Hop! KLM Lufthansa
Travel Alert – Thanksgiving Weekend Travel Advisory

Due to the high amount of travel expected around the Thanksgiving holiday, customers traveling should plan on longer-than-usual lines and processing times for screening at TSA Security checkpoints.

Passengers are requested to re-confirm their flights directly with the airlines prior to departure. To view your current flight status, review the corresponding link below:

Air Canada American Airlines Alaska Airlines Delta Air Lines Frontier Airlines JetBlue Airways Southwest Airlines Spirit Airlines United Airlines Virgin America WestJet Airlines
Travel Alert – Estonian Air Ceased Operations

On November 07, 2015, the EU Commission officially declared that Estonian government had no grounds to provide continued state-aid to its national carrier. Estonian Air has declared ceasing its operation effective immediately.

If your flight is with Estonian Air between November 08-10, 2015 and your airline ticket number starts with the code 960, you will be given a replacement flight by Estonian Air. If you have not received a confirmation 6 hours before the departure, please contact Estonian Air directly at +372 626 6234 or send an e-mail to

If your flight is with Estonian Air after November 10, 2015: (ticket number starts with 960), tickets will be refunded.

Tickets purchased through other airlines:(ticket number does not start with 960) will continue to be valid. The airline who sold the ticket (for example SAS, KLM, Brussels Airlines, etc.) will offer at least a refund for the ticket, but is very likely to offer a replacement flight.

All passengers holding a reservation with Estonian Air are requested to re-confirm their flight confirmation and/or refund options directly with the airlines prior to departure.

Estonian Air KLM
Travel Alert – Transaero Airlines Bankruptcy Information

We have been notified that Transaero Airlines has filed for bankruptcy and ceased its operations due to a decision made by the Government of Russian Federation.

Transaero passengers will be carried on flights operated by Aeroflot Group and where necessary other airlines. Aeroflot Group has the necessary operational capabilities to ensure uninterrupted carriage for Transaero passengers.

All passengers holding a Transaero reservation for travel up to December 15, 2015 are requested to re-confirm their flights directly with the airlines prior to departure.

Additional information can be found on Transaero’s website, please use the below link to review your current Transaero itinerary or to see details of any new reservation made due to a flight cancellation.

Transaero Airlines Aeroflot Statement
Travel Alert – U.S. Department of State: Travel Alerts and Warnings

The U.S. State Department posts travel alerts and travel warnings for countries where travelers' health and safety may be at risk. When planning your trip, customers are recommend to check the U.S. State Department to see what precautions should be taken.

U.S. State Department

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

1. Self-Help Tools

Get the help you need online, right now.

2. Frequently Asked Questions

Select a category below for answers and contact information.

Fields marked with * are required

3. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 1-800-428-8821.

* Please do not put credit card information in this form.

Your customer support request has been sent. We will respond as fast as we can.

4. Phone & Chat Support

United States, Canada