Due to the Ebola health situation and health concerns in west Africa, travel to, from, and/or through Guinea, Liberia, Nigeria, and Sierra Leone may be impacted.
All passengers traveling to and/or from Guinea, Liberia, Nigeria, and/or Sierra Leone are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight : Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies:
British Airways Qatar Airways Emirates
Effective April 01, 2014, go! /Mesa Airlines has ceased all their flight services to/from all Hawaii islands. The decision to cease operations in Hawaii follows significant growth in the Company’s flight operations on the mainland and was a strategic decision to focus the organization on maximizing its growth in the capacity purchase “codeshare” operations which comprise over 98 percent of the Company’s business.
Under the terms of an agreement with Hawaiian Airlines, go! will be able to re-book passengers ticketed through go! for travel scheduled between April 1, 2014 and June 30, 2014 in specified fare classes on Hawaiian’s Inter-island network. go! will refund tickets for passengers who cannot be accommodated on Hawaiian Airlines, or for passengers holding tickets for travel after June 30, 2014.
Flight re-protection options for go! can be requested on your behalf by contacting go!/Mesa Airlines directly for assistance at 1-888-435-9462 for a one-call resolution. A go! agent will advise you their option at that time to accept. The reason you need to contact go! directly is so they can advise of the actual flight(s) available and will instantly confirm the proposed flight(s) and re-issue your reservation(s). These new flight(s) will then become 100% non-refundable and non-changeable.
There are four main customer support options, which one works best for you?
Get the help you need online, right now.
Select a category below for answers and contact information.
Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.
* Cancellation requests cannot be accepted through email. Please call our customer service team at 1-800-428-8821.
* Please do not put credit card information in this form.