Lao Airlines Useful Information

Airline Hub: Wattay International Airport
Call Sign: LAO
Headquarter: Vientiane, Laos
Popular Destinations:Bangkok, Luang Prabang, Vientiane
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Lao Airlines Flights

Lao Airlines (QV) is the flagship airline of Laos, with its main operating hub located at the Wattay International Airport in Vientiane. Lao Airlines operates scheduled domestic and international flights to more than 20 destinations across China, Vietnam, Singapore, Cambodia and Thailand. Some of the famous destinations that the airline covers are Houei Sai, Siem Reap, Guangzhou, Bangkok, Hanoi, Seoul and many more. This airline is renowned for its excellent customer service and believes in making every travel experience an affair to remember.

Classes of Service

Lao Airlines ranks your comfort more than anything else! Lao Airlines offers two classes of service: Business Class and Economy Class.

Business Class: While waiting for their flight passengers can stay in special lounges that offer everything from cakes, sandwiches to pastries. Once on-board, there is a lot to do and enjoy. Passengers are welcomed with tea or coffee, whatever their choice is. Enjoy hot meals (Asian, Western etc) that are prepared by talented chefs and served with panache. Seats are extremely comfortable and come with features like ample legroom, superior reclining and much more. On long-haul flights, seats come equipped with personal monitors where you can enjoy a collection of movies and music.

Economy Class: Pay less, get more, that's what Lao Airline's economy class is all about. Your comfort matters and that is why you'll find seats that offer a range of features like ample legroom, headrest and superior reclining. There is plenty of fun for your taste buds too! From delicious ham sandwiches to fresh fruits, the choices offered are impressive. Tea and coffee are offered after regular intervals, so your taste buds can never go in sleep mode.


Small things have big impact! Lao Airlines ensures that every facet of your travel (comfort, entertainment, dining) is well taken care of, ensuring great fun on the run.

• Comfort matters and that is why we pay extra emphasis on seat design and privacy. Seats are comfortable, spacious and come with features like headrest and superior reclining.

• Good food is a great way to cheer up your travel. Whether you want to enjoy delicious ham sandwiches, hot meals or fresh fruits, everything is available. Tea and coffee servings are regular, so have a great time.

• On Long Haul flights, Business Class passengers can enjoy a collection of movies and music on their personal screens. Passengers can also request magazines or newspapers, so the options offered are interesting and diverse.


There are plenty of check-in counters inside the airport to ensure smooth operation. Just make sure you check-in at least two hours before the flight's scheduled departure time.

Check-In Desks: Passengers can check-in at the Lao Airline's desk where they'll receive their boarding pass. For international flights, check-in at least 2 hours before the flight's departure time, while for domestic flights check-in at least 1.5 hours in advance.

Customer Rewards Programs and Perks

Lao Airlines values customer loyalty and that is why it offers a frequent flyer program named 'Champa Muang Lao' which rewards passengers for using the services of the airline.

Champa Muang Lao: Every time you fly with the airline or use the services of any of its affiliated partners, you earn frequent flyer miles depending on the purchase. These frequent flyer miles can be redeemed for rewards like complimentary tickets, priveleged service and extraordinary convenience. This is one of the initiatives that have helped the airline in expanding its customer base.

Itinerary Modifications and Cancellations

If for any reason you want to change the reservation date or upgrade your class then you have to inform the airline in advance. There would be a small fee levied which includes the fare change and penalty. Remember the earlier you change the reservation, lesser the penalty fees is. For refunds the airline takes about two weeks, refund is only available at the Head Office in Vientiane. A small penalty is also charged in case of refunds, so make sure you cancel as soon as possible.

• Passengers can request special meals in advance. For example, if you want a vegetarian meal then you have to request the airline at least 48 hours in advance.

• For children between 2-11 years of age, 75% of adult fare is charged.

• There are special provisions available for the disabled, just make sure you voice your concerns to the airline staff well in advance.


Did you know that Lao Airlines started in the year 1976 as Lao Aviation which was formed in collaboration with China's Yunnan Airlines?

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