Travel Alert – United States: California Wildfires Advisory for November 09-23, 2018

Due to several wildfires across California and Air Traffic Control restrictions, customers traveling to, from, and/or via California from November 09-23, 2018 may experience flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through California are requested to re-confirm their flights directly with the airlines prior to departure.

Airports affected by operational conditions: Burbank-Hollywood (BUR); Fresno/Yosemite (FAT); Long Beach (LGB); Los Angeles (LAX); Oakland (OAK); Orange County (SNA); Ontario (ONT); Sacramento (SMF); San Francisco (SFO); San Jose (SJC); Sonoma County (STS)​.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:

Alaska Airlines/Horizon Air American Airlines AeroMéxico Delta Air Lines Hawaiian Airlines KLM Southwest Airlines United Airlines
Travel Alert – InterCaribbean Airways: Reduced Schedule from November 11-December 15, 2018

InterCaribbean Airways has confirmed they will reduce their flight operations from November 11-December 15, 2018 due to limited crew scheduling. Customers may experience flight delays, scheduled time changes, and/or flight cancellations.

Passengers holding a reservation with InterCaribbean Airways during this period are requested to re-confirm their flights directly with the airline prior to departure.

If you need to change your flight or your flight has been cancelled: InterCaribbean Airways has announced a flexible policy for customers affected or wishing to change their reservations. Please use the below links to review their individual policy and contact information:

interCaribbean Airways interCaribbean Airways: Contacts
Travel Alert – Philippines: Manila Airport Runway Repairs from November 12-23, 2018

Due to runway maintenance at Manila International Airport, the airport authorities will be closing NAIA's Runway 13/31 from November 12-23, 2018, 12:00am to 5:00am. Customers with scheduled flights during this period may experience flight time changes, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Manila Ninoy Aquino International Airport (MNL) are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight or your flight has been cancelled: Some airlines have announced flexible policies for customers affected. Please use the below links to review individual airline policies or to check your current flight status:

Ninoy Aquino Int'l Airport Cebu Pacific Philippine Airlines
Travel Alert – Mariana Islands: Typhoon Yutu Recovery announcement for Saipan through November 26, 2018

Due to the aftermath of Typhoon Yutu, the airlines are working to resume full service at Saipan International Airport. Customers traveling to, from, and/or via the Mariana Islands may experience continued flight delays, diversions, and/or flight cancellations.

Passengers traveling to, from, and/or have a connecting flight through Saipan International Airport (SPN) are requested to re-confirm their flights directly with the airlines prior to departure.

If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:

Cebu Pacific HK Express Hong Kong Airlines JEJUair Philippine Airlines T'way Air United Airlines
Travel Alert – Cobalt Air: Ceased Operations from October 18, 2018

Due to Cobalt Air's failure to reach a deal with a potential European investor, the airline suspended all their flights as of midnight October 18, 2018 and has ceased operations.

Customers holding a Cobalt Air ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no Cobalt Air staff to assist you.

For more information, please review the press release from Cobalt Air using the below link:

Cobalt Air
Travel Alert – Primera Air: Ceased Operations/Filed for Bankruptcy on October 01, 2018

After failed attempts to secure long-term financing, Primera Air Scandinavia/Primera Air Nordic have ceased operations and filed for Bankruptcy as of Monday, October 01, 2018.

Customers holding a Primera Air Scandinavia/Primera Air Nordic ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no Primera Air staff to assist you.

Virgin Atlantic is offering a selection of reduced fares to passengers affected by Primera Air bankruptcy. Proof of a Primera Air booking with the same origin and destination, named passengers, and October travel dates must be provided at the time of booking.

For more information and contacts: please review the below link:

Virgin Atlantic
Travel Alert – OneJet: Ceased Operations from August 30, 2018

Effective August 30, 2018, OneJet is transitioning its operations over the next 8 weeks. During this transition, OneJet has suspended all scheduled services on current routes and ceased its operations.

Passengers holding a OneJet ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no OneJet staff to assist you.

For more information, please review the below links:

OneJet: Contacts OneJet: Press Release
Travel Alert – SkyWork Airlines: Suspended Operations/Filed for Bankruptcy on August 30, 2018

After failed negotiations with a possible partner and economic conditions of the company, SkyWork Airlines has ceased operations and filed for Bankruptcy as of Thursday, August 30, 2018.

Customers holding a SkyWork Airlines ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no SkyWork Airlines staff to assist you.

For more information, please review the below links:

SkyWork Airlines: Press release Federal Office of Civil Aviation
Travel Alert – United States: Powder Substance Restrictions for International Flights to the U.S.

The U.S. Department of Homeland Security (DHS) requires additional security measures for all international flights to or connecting through the U.S., which may result in extra screening for everyday items such as powder, food, books, magazines, and large electronics.

Per the DHS, beginning June 30, 2018, some travelers may also be subject to additional security measures to prohibit powder-based substances greater than what would fit in a standard soda can (12 fluid ounces, 350 milliliters, 350 grams) packed in carry-on bags and personal items. If the substance is in excess of the allowed amount, it won’t be permitted in the cabin of the aircraft.

There are some exemptions that can be transported in carry-on luggage only if they are in a sealed, damage-free package, even if they exceed the stated volume limit including baby formula, prescription medical powders, human remains, and cosmetic powders purchased at Duty Free that are sealed and inside a STEB.

Please note that some foreign governments who perform this screening at central checkpoints may follow more strict measures, including confiscating and disposing of powder-based substances in excess of permitted quantities. We recommend all customers place any items that resemble powder in checked baggage to avoid any disruption to travel.

The Transportation Security Administration (TSA) recommends arriving at the airport at least three hours before your international flight, if possible, to allow time for the additional security measures.

For more information, please visit the DHS link below. You may also contact @AskTSA with specific questions and TSA customer service.

U.S. Dept of Homeland Security @AskTSA

Need assistance? We're here to help!

There are four main customer support options, which one works best for you?

1. Self-Help Tools

Get the help you need online, right now.

2. Frequently Asked Questions

Select a category below for answers and contact information.

Fields marked with * are required

3. Request Customer Support

Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.

* Cancellation requests cannot be accepted through email. Please call our customer service team at 1-800-428-8821.

* Please do not put credit card information in this form.

Fields marked with * are required

Your customer support request has been sent. We will respond as fast as we can.

4. Phone & Chat Support

Country
Language
Phone
Website
Chat
United States, Canada
English
1-800-425-4567
BillingQuestions Related to your credit card charges: +1-845-664-6185
Version: 1.0.4.0