Due to civil unrest and security measures currently in place in Nicaragua, customers traveling to, from, and/or via Managua may experience flight delays, diversions, and/or flight cancellations.
Passengers traveling to, from, and/or have a connecting flight through Managua-Augusto C. Sandino International Airport (MGA) are requested to re-confirm their flights directly with the airlines prior to departure.
If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:American Airlines Delta Air Lines United Airlines
The Cabin Crew Union of LAN Express, a subsidiary of the Chile-based LATAM Airlines group, said workers would strike from April 18-25, 2018. The strike is expected to affect all LATAM Airlines local flights and international connections in Chile. Customers traveling on LATAM Airlines and LAN Express may experience flight delays and/or last minute cancellations.
All passengers traveling on LATAM Airlines and LAN Express are requested to re-confirm their flights directly with the airline prior to departure.
If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:American Airlines
Several Air France staff unions have called for a strike on April 23-25, 2018. Customers traveling on Air France, HOP!, or JOON may experience flight delays and/or last minute cancellations.
All passengers traveling on Air France, HOP!, or JOON are requested to re-confirm their flights directly with the airline prior to departure.
If you need to change your flight: Some airlines have announced flexible policies for customers wishing to change their reservations. Please use the below link to review their individual policies or to check your current flight status:
Air France Delta Air Lines HOP! JOON Flybe
The government of the Bolivarian Republic of Venezuela ordered the suspension of all economic, commercial, and financial relationship with subjects of the Republic of Panama, which includes the suspension of Copa Airlines flights to/from Venezuela for a period of 90 days extendable.
Customers holding a reservation on Copa Airlines ticket stock (230) for travel from April 05-July 04, 2018:
Copa Airlines offers the following alternatives:
1. Full unused tickets: Passengers can only be allowed reimbursement without penalties.
2. Partially used tickets: Passengers can refund half the rate paid without penalty (regardless of the fare rule)
-and- ONLY until April 20, 2018: Customers may contact Copa Airlines directly and change destination and/or travel date.
Customers holding a Copa Airlines reservation with travel after July 04, 2018 are requested to re-confirm your flight confirmations directly with Copa Airlines prior to departure.
For more information and local Copa Airlines reservations centers and offices, use the following links:Copa Airlines Copa Airlines: Contacts
Due to pending disposition with the Dominican authorities, PAWA Dominicana has suspended all their flight operations as of January 31, 2018 and possibly for up to 90 days. PAWA Dominicana has announced they hope for a quick resolution so they can resume their flight operations in the near future.
Customers holding a reservation for travel from January 30-April 30, 2018: Your booking has been cancelled and a refund request has been sent to PAWA Dominicana on your behalf.
Customers holding a PAWA Dominicana reservation with travel after April 30, 2018 are requested to re-confirm your flight confirmations directly with PAWA Dominicana prior to departure. At this time, do not go to the airport, as there will be no airline staff to assist you until further notice.
For more information, contact PAWA Dominicana using the following contact information:
Rep. Dom. 829-735-0300, 809-807-6444, 849-410 3535, 849-410-4551 / USA & Puerto Rico 844-200-7292 / Curaçao 599-9-788-7292
The Brazilian Government and the World Health Organisation are watching this situation carefully and will update areas of risk and recommendations as more information becomes available.
Due to the outbreak of yellow fever in some Brazilian states, some countries are demanding that travellers from Brazil provide evidence of vaccination against the disease upon entry, including Colombia, Costa Rica, Cuba, Ecuador, Nicaragua, Panama and Venezuela. It should be noted that some countries require proof of vaccination from all travellers. We recommend checking individual country entry requirements before travelling by contacting the embassy of each country you intend to visit.
More information regarding yellow fever is available on the Ministry of Health’s website:Brazil: Yellow Fever outbreak Yellow Fever in Brazil - Alert - Level 2, Practice Enhanced Precautions Security Message for U.S. Citizens: Yellow Fever in Brazil Consulate General of India, Sao Paulo, Brazil : Travel and Security
Venezuela is in the midst of political, economic, and social upheaval which has interrupted air travel to and from this country ever since it began a few months ago. In particular, several international airline carriers have announced that they’ve had to suspend their flight services for Venezuela periodically due to operational limitations and concerns over security at Simón Bolívar International Airport near Caracas resulting from the country’s unfortunate crisis.
Due to the intense security issues in Venezuela right now, it is extremely important that you have the proper visa for your trip. We strongly advise you to review and verify the current visa requirements that apply to any trip you may be taking to Venezuela prior to travelling.
We also strongly recommend that all travelers who will be flying to/from Venezuela or connecting with another flight through this country to re-confirm their flights directly with their airlines prior to departure.
If your flight has been suspended or you need to change your flight, some airlines have announced flexible policies for customers wishing to change their reservations, please contact your carrier directly. Use the below links to reference current visa requirements and to review warning details on Venezuela published by the United States Department of State:CIBT Visa Information U.S. Dept of State
There are four main customer support options, which one works best for you?
Get the help you need online, right now.
Select a category below for answers and contact information.
Didn’t find the self-help tool or FAQ that matches your need? No worries. Submit a request for customer support and we'll respond as fast as we can.
* Cancellation requests cannot be accepted through email. Please call our customer service team at 1-800-428-8821.
* Please do not put credit card information in this form.
Fields marked with * are required