Travel Alert – Coronavirus: Advisory and Entry Restrictions by Country

Due to the Coronavirus outbreak (COVID-19), globally, many countries have enforced Entry Restrictions for those who have recently been in affected areas. Travel advisories are now in effect and many airlines may allow changes to the itinerary free of charge. Please visit our dedicated site to the 2019 Novel Coronavirus "COVID-19 Travel-tips" to review your airline’s current travel advisory, updates, and restrictions due to the outbreak.

ENTRY RESTRICTIONS BY COUNTRY: As many countries have enforced Entry Restrictions for those who have recently been in affected areas, please ensure that you will be able to enter the country of your final destination. Please use the "Entry Restrictions by Country" link for information.

Some airlines are requiring passengers to complete Health Declaration forms, to be filled out at the airline's check-in counter. Please allow extra time at the airport, prior to your departure, to complete these forms.

For more information on the COVID-19 outbreak, please reference the links provided below.

COVID-19 Travel-tips Entry Restrictions by Country COVID-19 Tracker World Health Organization US Homeland Security GOV.UK
Travel Alert – North America: Coronavirus Advisory and Airline Policies

The speed of developments related to COVID-19 is shocking. It is having an unprecedented impact around the globe on businesses, economies and people. The airlines are now supporting the efforts of global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, many airlines are doing their part by reducing flight schedules and in some cases temporarily suspending all flight operations to allow the COVID-19 public health crisis to diminish.

To assist customers in returning home on short notice or If you have an upcoming flight booked, many airlines have waived change and cancellation fees for their flights. For more information and airline policies based in this region, please reference the links provided below, for a full list of airlines, please review our "Travel-tips" page:

COVID-19 Travel-tips Alaska Airlines American Airlines Contour Airlines Delta Air Lines Frontier Airlines JetBlue Airways Silver Airways Southwest Airlines Spirit Airlines Sun Country Airlines United Airlines Air Canada Air Transat Calm Air Canadian North Central Mountain Air Flair Airlines Porter Airlines PALairlines Sunwing Airlines SWOOP WestJet Hawaiian Airlines Mokulele/Southern Airways AeroMéxico InterJet Volaris
Travel Alert – China/Asia: Coronavirus Advisory and Airline Policies

The speed of developments related to COVID-19 is shocking. It is having an unprecedented impact around the globe on businesses, economies and people. The airlines are now supporting the efforts of global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, many airlines are doing their part by reducing flight schedules and in some cases temporarily suspending all flight operations to allow the COVID-19 public health crisis to diminish.

To assist customers in returning home on short notice or If you have an upcoming flight booked, many airlines have waived change and cancellation fees for their flights. For more information and airline policies based in this region, please reference the links provided below, for a full list of airlines, please review our "Travel-tips" page:

Coronavirus Travel-tips Link Air China ANA Asiana Airlines Cathay Pacific China Airlines China Eastern China Southern EVA AIR Hainan Airlines HK Express Hong Kong Airlines Japan Airlines Korean Air Malaysia Airlines Philippine Airlines SCOOT Singapore Airlines JEJUair Thai Airways Tigerair Taiwan Vietnam Airlines Entry Restrictions by Country World Health Organization
Travel Alert – Italy/Europe/UK: Coronavirus Advisory and Airline Policies

The speed of developments related to COVID-19 is shocking. It is having an unprecedented impact around the globe on businesses, economies and people. The airlines are now supporting the efforts of global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, many airlines are doing their part by reducing flight schedules and in some cases temporarily suspending all flight operations to allow the COVID-19 public health crisis to diminish.

To assist customers in returning home on short notice or If you have an upcoming flight booked, many airlines have waived change and cancellation fees for their flights. For more information and airline policies based in this region, please reference the links provided below, for a full list of airlines, please review our "Travel-tips" page:

COVID-19 Travel-Tips AEGEAN Airlines Aer Lingus AEROFLOT Air Austral Air Baltic Air Belgium Air Corsica Air Dolomiti Air Europa Air France Air Malta Air Serbia Alitalia Austrian Airlines Belavia Blue Air Blue Panorama Airlines British Airways Brussels Airlines Bulgaria Air Condor Croatia Airlines EasyJet Edelweiss EL AL Eurowings Finnair IBERIA ICELANDAIR Air Iceland Connect Jet2 KLM LOT Polish Airlines Lufthansa Luxair Norwegian Onurair Pegasus Airlines RYANAIR SAS SATA/Azores Airlines Sky Express SunExpress SWISS TAP Air Portugal TAROM Transavia TUI Turkish Airlines Ukraine Int'l Airlines Uzbekistan Airways Virgin Atlantic VOLOTEA Vueling Wideroe Wizz Air
Travel Alert – Porter Airlines: Temporary Suspends Operations from March 21-May 31, 2020

Porter Airlines supports the efforts of the Canadian, U.S. and global authorities in their responses. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Porter Airlines is doing their part by temporarily suspending all flights at the conclusion of the operating day on Friday, March 20, 2020. Porter Airlines has announced they will resume service on June 01, 2020.

To assist our customers in returning home on short notice or If you have an upcoming flight booked, Porter Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Porter Airlines confirmation number handy to look up your reservation.

Porter Airlines- Announcement: Porter Airlines- Manage My Booking:
Travel Alert – Copa Airlines: Temporary Suspends Operations from March 23-April 21, 2020

The Government of Panama banned all international flights, beginning on Sunday, March 22 at 11:59 p.m. through April 21, 2020, for the purpose of protecting the health of Panamanians, due to the coronavirus outbreak in the country and region. Government actions make it apparent that restricting activities by people in all communities is what's required to keep everyone healthy, and ultimately to end this fast-spreading pandemic.

As a result, Copa Airlines’ Hub of the Americas® and leading connecting hub in Latin America will temporarily suspend its operations, as the airline has been forced to cancel all flights during that period.

To assist our customers in returning home on short notice or If you have an upcoming flight booked, Copa Airlines has waived change and cancellation fees for all their flights. Changes and cancellations can be made online referencing the “Manage My Booking” link below. **Note: you’ll need to have your Copa Airlines confirmation number to look up your reservation.

Copa Airlines: Announcement Copa Airlines: Manage My Booking Copa Airlines: Online Help Link
Travel Alert – Frontier Airlines: COVID-19 Online Change/Cancellation Tool

Frontier Airlines has announced for upcoming travel through June 17, 2020, you can now change or cancel your flight through their online change/cancel tool without incurring a change fee. If you choose to cancel your booking, you will receive a reservation credit for the full value of your unused ticket purchase. This credit can be used to book future travel that may be redeemed up to 90 days after cancellation, however travel does not need to be completed within the 90-day period.

If you would like to update, re-book, modify, or cancel your Frontier Airlines booking: Select the Frontier Airlines "My Trips" link below. **Note: you’ll need to have your Frontier Airlines confirmation number to look up your reservation. You will also need to update your contact information if you cancel your booking to enable online processing.

Frontier Airlines: COVID Advisory Frontier Airlines: My Trips
Travel Alert – Spirit Airlines: COVID-19 Online Change/Cancellation Tool

Spirit Airlines has added an online tool for customers to request to cancel their booking due to the current COVID-19 crisis. You can now change or cancel your flight through their online change/cancel tool without incurring a change fee. You will receive a reservation credit for the full value of your unused ticket purchase.

If you would like to cancel your Spirit Airlines reservation: Select the "Online Cancellation Tool" link below, fill out the form, and submit your request directly to Spirit Airlines. You will receive a reservation credit for the full value of your unused ticket purchase. This reservation credit can be used for up to 6 months to book any flight currently available (including beyond the 6-month time-frame), as well as other options (like bags and seats). **Note: you’ll need to have your Spirit Airlines confirmation code when filling out this form.

Spirit Airlines: Online Cancellation Tool Spirit Airlines: Announcement
Travel Alert – Flybe Airlines: Ceased All Operations on March 05, 2020

Due to financial issues and the Coronavirus crisis, UK airline Flybe has ceased all its operations. All Flybe flight reservations have been cancelled with effect from March 05, 2020.

Customers holding a Flybe ticket: Your booking has been cancelled. At this time, do not go to the airport, unless you have arranged an alternative flight with another airline. There will be no Flybe staff at the airports to assist you.

For flights booked on Flybe services operated by airlines franchise partners, Eastern Airways and Blue Islands, these continue to operate as normal today and we ask you to contact them directly.

Eastern Airways: customer.support@easternairways.com or on 08703-669100.

Blue Islands customercare@blueislands.com or on 01234 589200.

Some airlines have announced "Rescue Fares" for customers affected. Please use the below airline links to review their current policies, for Flybe's statement, or to monitor the Civil Aviation Authority:

Flybe Civil Aviation Authority British Airways EasyJet Ryanair TUI Virgin Atlantic
Travel Alert – Air Italy: Ceased All Operations from February 18, 2020

Following the shareholders' meeting of Air Italy (Alisarda and Qatar Airways through AQA Holding spa) which decided the “liquidazione in bonis” of the company, Air Italy announced that the carrier has ceased all flight operations as of February 18, 2020.

Customers holding an Air Italy ticket (IG/191): Your booking has been cancelled. At this time, do not go to the airport as there will be no Air Italy staff to assist you.

For more information, the toll-free contacts for Air Italy are: from Italy: 892928; from abroad: +39078952682; from Usa: +1 866 3876359; from Canada: +1 800 7461888

Travel Alert – AtlasGlobal: Suspended all Flight Operations from February 12, 2020

After failed attempts to secure long-term financing, Turkish carrier AtlasGlobal has ceased its operations. All AtlasGlobal flight reservations have been cancelled with effect from Wednesday, February 12, 2020.

Customers holding an AtlasGlobal (KK/610) ticket: Your booking has been cancelled. At this time, do not go to the airport as there will be no AtlasGlobal staff to assist you. We will continue to monitor the situation and will advise of any updates received.

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