Owned by the US Airways Group, US Airways was founded in 1937 as All American Aviation and started commencing operations as US Airways in the year 1996. The airline enjoys a fleet size of more than 344 mainline and 285 express aircrafts and covers 198 destinations throughout the Middle East, North America, South America and Europe. Charlotte/Douglas International Airport and Philadelphia International Airport serve as the principal hub of the airport also the Phoenix Sky Harbor International Airport and Ronald Reagan Washington National Airport. The airline has it’s headquarter in Tempe, Arizona.
Classes of Service
US Airways offers three classes of service: Envoy, First Class and Economy Class.
Envoy: Passengers flying in the Envoy or the international Business Class of US Airways get ready to enjoy a personalized service, priority baggage handling and boarding. Sip some fine wines, savor restaurant style meals, and get entertained from hours of music, movies, TV Shows and more. The Envoy Class passengers are offered with an amenity kit including socks, eyeshades, toothbrush, toothpaste and ear plugs. Also included in the kit are a moisturizing lotion and a lip balm.
First Class: When flying in the First Class cabin of US Airways you will enjoy wider, comfortable seats, dedicated check-in counters, mouthwatering meals, premium wine, beer and liquor. Pick your favorite snack from the New Snack Basket that includes Chocobillys Chocolate Chunk Cookies, Snyder’s Pretzels and more. The wines served in the First Class cabin are Dominique Baud Colombard Chardonnay Côtes de Gascogne and Pasqua Sangiovese Puglia IGT.
Economy Class: US Airways leaves no exception in service even when you are flying with Economy Class of the airline. The Economy Class cabins have a seat pitch ranging from 30 to 33 inches, buy-on-board program for meals, complimentary beverages and an AVOD Program with dozens of movies, TV shows and games to choose from.
Stay connected with your work and the outer world with the Wi-Fi service provided by Gogo® Wi-Fi in all US Airways aircrafts.
Choose and enjoy from a wide variety of TV Shows, blockbuster movies and audio programs and enjoy them noise free with your personal complimentary headsets offered in all the categories.
Forgot buying a gift for someone? Choose from a good selection of products in the sky shop, the products are duty free and tax-free.
When flying with US Airways expect to enjoy all modern and world-class amenities. While on-board, enjoy spacious seating, complimentary beer and wines in First Class and delicious meals and snacks.
Online and Mobile Check-In Skip the long queues at the airport by using the Online Check-in service offered by US Airways. With the Online Check-in facility, you can print your boarding pass, choose your seats, check for upgrades and pay for checked bags. You can check-in anytime between 24 hours up to 60 minutes before your flights scheduled departure.
Airport Kiosks The Airline offers airport kiosks for easy self check-in service at airport. Customers are advised to check-in 30 minutes prior to the departure of domestic flights and 60 minutes before international departures. If you are not able to check-in 15 minutes before the scheduled departure, your reservation stands cancelled.
Customer Rewards Programs and Perks
The Frequent Flyer Program offered by US Airways is called Dividend Miles. Earn miles on your every flight with US Airways and on every partner airline including Bahamasair, Qatar Airways, Virgin Atlantic Airways and many more. Collect miles and redeem them for upgrades, free flights, car rentals, subscriptions to newspapers and magazines and more. You can also donate your miles for a good cause.
The Frequent Flyer Program has three tiers: Silver Preferred, Gold Preferred, Platinum Preferred and Chairman Preferred. In each tier enjoy a higher degree of perks and make your traveling experience better with US Airways.
Carry On: Passengers are permitted to carry one personal item and one carry-on baggage, the proportions of which should not should exceed 36 x 23 x 56 cm and weight should not be more than 18 kg. Personal item includes a laptop bag, purse or a briefcase. All carry-on bags will be tagged and placed in the cargo bin.
Checked: Paying for your checked baggage is easy when you are flying with US Airways. Payment can be easily done online or at the airport. The fees for checked baggage for Star Alliance Gold members and Dividend Miles Preferred members have been waved. 1st checked bag fees has been waived for Silver Preferred members and Star Alliance Silver members.
Excess: If you are traveling along the routes of U.S., Canada, Latin America, Caribbean, Bermuda and South America a charge of $90 and $175 is charged for overweight and oversized checked baggage respectively. If you have booked in First Class, no overweight charge for the first 2 bags. On Transatlantic and transpacific routes, $150 is charged for overweight checked bags.
Itinerary Modifications and Cancellations
When traveling with US Airways it’s easy to cancel or modify your travel plans. Customers are offered a flexibility to change their flights anytime even if they are in the middle of their trip. Even if you have booked with a travel agent or with some other website, you can change your flights online on the US Airways official website. Those who have booked tickets using Dividend Miles, you can call on 800-428-4322 for any alterations in your flight.
Passengers traveling with special needs are advised to inform the airline well in advance about their requirements at 800-428-4322.
Unaccompanied minors are given special travel assistance by the airline, also the first and second checked baggage fees are waived.
Passengers with medical disabilities including diabetes, pacemakers and other mobility aids are allowed to carry their regular medical supplies with them. You can also bring vision-enhancing devices, syringes, ventilators and respirators.
Service animals are allowed on all flights of US Airways as long as they fit on your lap and don’t obstruct the aisles.