Founded in 1992, Jet Airways is the second largest Indian Airline having its main hub at the Chhatrapati Shivaji International Airport in Mumbai. The airline has its international hub at the Brussels Airport, Belgium while the Sardar Vallabhbhai International Airport and Cochin International Airport acts as its focus cities. Enjoying a fleet size of more than 99 aircrafts, the airline serves more than 52 domestic destinations and 21 international destinations in about 19 countries. Some of the major destinations covered by the airline include Ahmadabad, London, San Francisco, Bengaluru, Mumbai, Brussels and many more.
Classes of Service
Jet Airways offers three classes of Service: First Class, Premier Class and Economy Class.
First Class: Available on all Boeing 777-300ER aircrafts, the First Class Cabins come equipped with fully flat beds with more personal space and unparalleled privacy. Dual sliding doors, night sky mood lighting system, and a private wardrobe make your travel comfortable and convenient. Passengers traveling in the First Class Cabin of Jet Airways are offered with Bose Noise cancelling headphones, personal 23-inch flat screen TV’s and world-class mouthwatering cuisines.
Premier Class: The Premier or the Business Class cabins come equipped with comfortable full flat beds, On-Demand Audio/Video Entertainment. Take a sip of the finest Wines and Champagnes, keep your gadgets all charged up with the plug in sockets and savor some delicious cuisines prepared by quality chefs especially for you.
Economy Class: Economy Class on Jet Airways have 32-inch seat pitch, a personal 10.6 inch touch screen LCD TV with on-demand in-flight entertainment. Choose from a wide range of delectable Indian and Continental mouthwatering cuisines and with the unique foot net and head rests arrive at your destination all rejuvenated.
For you to keep entertained, the carrier offers an award winning in-flight entertainment system called JetScreen. Choose from a rich and wide library of audio and video entertainment programs catering to every taste.
Bookworms will love browsing through the virtual library for an enhanced on-screen reading experience.
When it comes to cuisines, Jet Airways aims at delivering the best. Choose from a wide range of world’s finest wines, Champagnes, and award-winning signature cocktails.
Jet Airways offers different categories of special meals including Medical Meals, Vegetarian Meals, Children’s Meals and Religious Meals.
Online and Mobile Check-In Reduce your wait time at airport queues with the Online Check-in service offered by Jet Airways. You can check-in anytime between 48 hours to 2 hours prior the scheduled departure of your flight. With the Online check-in facility, you can also select your seat and print your boarding at your convenience. The airline also offers SMS Check-in option with which you can check-in anytime and the airline will send your confirmed seat number on your mobile phone.
Airport Kiosks Print your boarding pass at the touch of a screen at the airport check-in kiosks. Jet Airways offers new age kiosks at selected airports in India, print your boarding pass at the touch of a screen. You can check-in anytime between 45 minutes to 24 hours before the scheduled departure of your flight. The kiosk Check-in facility is currently available in Abu Dhabi, Mumbai, Delhi, Ahmedabad, Chandigarh, Kolkata, Pune, Bengaluru, Chennai, Hyderabad and Vadodra.
Customer Rewards Programs and Perks
The Frequent Flyer Program offered by Jet Airways is called JetPrivilege. As a JetPrivilege member, you will have a rewarding experience with benefits, upgrades, redemptions and more. JetPrivilege has five membership tiers: Blue, Blue Plus, Silver, Gold and the exclusive Platinum.
JetPrivilege has won a Freddie Award five years consecutively. As an exclusive member of JetPrivilege when using eServices of the airline, you can earn 500 Bonus JPMiles. Join today and make the most of your membership with special offers discounts provided by Jet Airways.
Carry On: The carrier allows only on Carry-on baggage per passenger, the weight of which should not be more than 7kgs while the dimensions should not exceed 115 linear cms. Infant carrying basket and Trolley bags with 55 cm X 35 cm X 25 dimensions and 7 kg weight is allowed on board. Passengers cannot carry alcohols, liquids, gels, sharp items and flammable articles with their hand baggage. However, you can carry a Ladies Handbag, an overcoat, books, infant food, a laptop and an umbrella or a walking stick. For more information, you can refer to the Jet Airways website.
Checked: Jet Airways has different slabs of checked baggage allowance for each cabin class. Passengers traveling on the Economy Class can carry a maximum of 30 kgs while Premier and First Class passengers can carry 40 and 50 kgs respectively. Please note baggage allowance also varies on JetPrivilege membership tier.
Excess: The airline charges USD 20 per Kg as an excess baggage charge, also a fee of GBP 150 per piece for an oversized luggage. An additional charge of GBP 175 and GBP 300 is applicable when carrying a TV with a screen size up to and over 42 inches.
Itinerary Modifications and Cancellations
For any modification, alteration or moderation in your itinerary, customers can make use of the Manage Booking Facility available on the official website of the airline. With Jet Airways, you have the power cancel and refund your tickets online.
Special Attention is offered to passengers with certain disabilities of special needs and with limited mobility.
Customers traveling with fragile items are requested to book an extra seat to keep them item safe.
Unaccompanied minors, expectant mothers and customers with medical needs are given extra care and attention whilst traveling with Jet Airways.
Special policies and booking options are available for pets of all kinds. Pregnant animals, kittens under 8 weeks are not accepted by the airline.