Singapore Airlines or Singapore Air Limited is a flag carrier of Singapore founded in 1947 as Malayan Airways. Singapore Changi Airport is the main operating hub for Singapore Airlines and currently has the world’s largest passenger aircraft. Singapore Airlines flies to 62 destinations in 35 countries on six continents and enjoys a fleet size of more than 102 aircrafts. Offering excellent services to more than 18-million passengers each year, Singapore Airline officially sponsors the Singapore National Football Team. With its strong presence on the Kangaroo Route, East Asia, South East Asia and South Asia, Singapore Airlines is now one of the most respected travel brands around the world.
Classes of Service
Singapore Airlines offers four classes of service: Suites, First Class, Business Class and Economy Class.
Suites: Singapore Airlines Suites are exclusively offered on board the A380 aircraft. When traveling on this class get ready to travel in your haven of luxury and comfort. Each cabin has sliding doors, window blinds and exceptional accommodation facilities. Choose from a wide range of entertainment options on your personal 23-inch wide LCD Screen. Keep your gadgets breathing with the multi-port power supply and USB ports.
First Class: The First Class Cabins are lavishly designed and crafted to perfection for a wonderful flying experience. The First Class cabins offer a private and exclusive environment with comfortable leather reclining seats and state-of-the-art in-flight entertainment system.
Business Class: The Singapore Airlines Business Class Cabins have the largest full-flat beds with enhanced personal space and adjustable recliners. When flying with the Singapore Airlines Business Class, get ready to arrive at your destination fully rejuvenated.
Economy Class: The Economy Class seats come equipped with personal television screens, adjustable seat reclines, footrests and headrests. The new Economy Class cabins feature increased legroom and an enhanced in-flight entertainment system.
While on-board, choose from a wide array of food options, from Shahi Thai meals to Indian and Chinese dishes, the choice is endless.
First Class and Business Class passengers can choose the Book the Cook Service for a more personalized service while on board.
Singapore Airlines have made it easy for its passengers to stay connected with their family and friends with the in-flight multimedia messaging and internet access.
Online and Mobile Check-In With the Online Check-in facility offered by Singapore Airlines, you can print your boarding pass and choose your seat even before you arrive at the airport. Online Check-in is available 48 hours to 2 hours prior to the scheduled departure of your flight. The Online Check-in facility is only offered to customers with confirmed booking.
Airport Kiosks Changi International Airport offers dedicated counters of Self Check-in for passengers traveling confirmed flight booking on Singapore Airlines. You can check-in anytime between 48 hours and 40 minutes from Terminal 2 and 3. The check-in counter at Terminal 2 opens at 0430 hours and close at 0140 hours while at Terminal 3 opens at 0430 hours and close at 0200 hours. Contact the local airport office if departing from other airports.
Customer Rewards Programs and Perks
The Frequent Flyer Program offered by Singapore Airlines has two categories: KrisFlyer and The PPS Club. As a PPS Club and KrisFlyer member, you can earn miles when you fly with Singapore Airlines. The more you fly the more fast you upgrade to a higher tier of the Frequent Flyer Program. Passengers can redeem these points to get access to special rewards including priority Check-in, access to lounge, baggage handling and much more.
Carry On: Customers traveling in the Suites, First, Business Class on Singapore Airlines can carry two bags with each weighing 7 kg and size not exceeding not exceeding 115cm. Economy Class passengers are allowed to carry one bag weighing 7 kg with size not more than 115cm. Along with the Checked-in Baggage the articles allowed on-board include Overcoat, Ladies Handbag, Small Camera, Reading Material, Infants Food and more.
Checked: As a premium member of KrisFlyer and The PPS Club enjoy extra baggage allowances. Customers traveling in the Suites and First Class are allowed 40 kg checked baggage while the Business and Economy Class customers are allowed 30kg and 20 kg respectively. PPS Club members enjoy 100% extra baggage allowance while KrisFlyer Elite Gold members can carry 20% extra baggage.
Excess: Excess Charges are applied when your baggage exceeds the free weight allowance. Excess Charges are applied based Zonal Pricing and Piece Pricing. If you are traveling on the Manchester-Munich route a charge of USD20/Kg will be charged for extra baggage.
Itinerary Modifications and Cancellations
Singapore Airlines offer quick and convenient ways change or cancel your itinerary. You can also cancel your remaining itinerary for a nominal cancellation fee and get a refund of your unused ticket that you bought from the official website. Cancellation fees vary and depend on the fare conditions of certain tickets.
For a safe flight, the airline holds restrictions on some of the items including explosives, lithium batteries, flammable solids/liquids, radioactive materials, oxidizing substances and more. Sharp objects such as knives, blade, nan-chakus, and scissors are not allowed with carry-on baggage.
Singapore Airlines aims at making your travel safe and comfortable. Special assistance to children and to passengers with special needs is offered on all Singapore Airlines flights.
The services offered include Pre-Boarding, on-board wheelchair assistance, seats at the emergency exit row.