Coronavirus Alert – Travel Tips

Airline Travel Waivers Due to the 2019 Novel Coronavirus

Overview

The World Health Organization (WHO) has declared the outbreak of the 2019 novel coronavirus to be a global health crisis. As disruptions to flight travel occur across the globe due to the spread of this virus, many airlines are offering waivers to their passengers, such as the chance to reschedule a trip without paying change fees. This page has been created to help you find out what waivers you may be entitled to.

Below you'll find the "Travel Waiver Updates" table we've created. Please start by selecting your airline, to see relevant waiver information

Ticket Refund Updates*

If you have already submitted a request to have your non-refundable airline tickets refunded*, please be aware that with the enormity of the passengers that have been affected, your refund might take a little longer than usual to be completed. We are processing refunds in the order the request was received and once your refund has been processed, you'll receive an e-mail as a confirmation of completion of your refund. From this point, it should be reflected on your billing statement within 1 to 2 billing cycles based on your individual credit card's closing date.

We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.

NOTE – Regardless of what your plans are, please note that –

  • Your reservation MUST be cancelled prior to the scheduled departure date or you risk forfeiture of the value of the tickets and no refund, rebooking or re-routing option may apply. Your entire tickets will be lost.
  • Please review the "Travel Waiver Updates" listed below, by airline, to see their specific restrictions and policy. Fees may apply – see the Fee Section below.
Based on airline policy, you may be eligible for one of the following (subject to the Fees Section below):

Future Credit - Your reservation will be cancelled, and your tickets will remain on file for future travel as per airline policy subject to applicable Onetravel fees. This is the preferred and faster option as per the airline' rules and policies, as not all airlines are allowing refund option.

Refund* - Complete cancellation of all tickets and refund less original Onetravel service fee non-airline ancillary and any applicable Onetravel cancellation fee if airline policy permits.

Fees

  • Original Onetravel service fees and non-airline ancillaries for your bookings are non-refundable.

  • Waived cancellation fees: Our standard post ticketing fees are detailed here. However, for all travel booked before June 1, 2020 to and from countries identified by Presidential Proclamation, to and from the U.S., our cancellation fees will be waived. Those countries include: The People's Republic of China, Iran, Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Ireland and Brazil.

  • Discounted fees: For all other countries we are reducing our standard post ticketing fees by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the fee will be $70 per ticket per passenger. If you opt for an exchange, change fees will vary there may be a difference in airfare.

  • Re-booking: When booking a trip with your credit, you will be responsible for any Onetravel service fees, applicable airline change fees, and any difference in airfare.

To understand which policy your itinerary qualifies for, please review the "Travel Waiver Updates" below to review your airlines restrictions. Please be sure to review the columns specific to your trip.

  • Itinerary (City to/from)

  • Scheduled Travel Date

  • Cancel/Refund (If applicable)

  • Requirements for Refund

Check the status of your request

If you have already submitted a cancellation or change request, you can check its status here.

Cancellation/Change Request Form

If you wish to cancel or change your non refundable flights, please complete this form and will have your flight Canceled/Changed. (based on your airlines’ specific restrictions).

Enter Your Booking Details (Please enter the details when created the booking.)

 
Fees
  • Original Onetravel service fees and non-airline ancillaries for your bookings are non-refundable.

  • Waived fees: Our standard post ticketing fees are detailed here. However, for all travel booked before June 1, 2020 to and from countries identified by Presidential Proclamation and the U.S., our cancellation fees will be waived.

  • Discounted fees: For all other countries we are reducing our standard post ticketing fees by 30%. If you opt for Future Credit, your cancellation fee will be $35 per ticket per passenger; if you opt for and are eligible for a Refund, the fee will be $70 per ticket per passenger. If you opt for an exchange, change fees will vary there may be a difference in airfare.

  • Re-booking: When booking a trip with your credit, you will be responsible for any Onetravel service fees, applicable airline change fees, and any difference in airfare.

 

Important Links

These are some links with coronavirus updates you may want to follow. We will be updating these links as the information gets available.

 

Airline Change/Refund Policies

Select :
Qualifying Routes Booking Dates Original Travel Dates Change Policy Refund Policy
 

Please Note

As many countries have enforced Entry Restrictions for those who have recently been in affected areas, please ensure that you will be able to enter the country of your final destination.

View Country Travel Restrictions

Due to the rapidly growing nature of this global health emergency, a lot of information is quickly being issued from the airlines regarding travel waivers. While we will do our very best to update this page regularly with new information as it becomes available, we cannot guarantee that the information is entirely complete or current. So, if your travel was affected by the outbreak, but you do not see a waiver related to your flight here, you may want to check with your airline directly as well, preferably via its website.

For purposes of changes or cancellations related to the COVID-19 pandemic, the Compassion Exception Policy applies to changes or cancellations during the declared effective period and within the geographic scope of a presidential proclamation or other order by the US federal government restricting travel because of the COVID-19 pandemic.