Track your cancel, future credit or refund
Due to the COVID-19 outbreak, there has been a high volume of trip cancellations and refunds. As a result, it is taking longer than usual for customers to receive their refunds. Please be assured that we are working closely with our travel partners to get you the refund and will continue to update the status. We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.