Track your cancel, future credit or refund
Due to the COVID-19 outbreak, there has been a high volume of trip cancellations and refunds. As a result, it is taking longer than usual for customers to receive their refunds. Please be assured that we are working closely with our travel partners to get you the refund and will continue to update the status. We apologize for any inconvenience the delay may cause and hope you will understand the extraordinary nature of the current travel situation.
We urge you to use the self-serve option like this one available online and on our app to get your status. We would like to once again reassure you that we are working 24x7 and are fully committed to help you during this period of uncertainty. We want to thank you for choosing OneTravel.com.

* Billing cycles vary depending on your payment method. One billing cycle is typically the number of days between two statements.
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