Terms & Conditions

100% SAFE SHOPPING GUARANTEE
OneTravel servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Mozilla, Safari, Netscape, and AOL's browser, so that only OneTravel can read a buyer's personal information.

We guarantee that every purchase you make on the OneTravel website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with OneTravel, you will pay nothing.

Shopping online at OneTravel is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at OneTravel, you will be on your way to appreciating the convenience and security of shopping from home.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, OneTravel will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the OneTravel website while using OneTravel's secure server. If such an event does occur, you must notify your credit card provider.

General Disclaimer
OneTravel shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. OneTravel, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by OneTravel.

In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for refund, which may be permitted by law or statute. OneTravel warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.

Except as expressly stated herein, OneTravel assumes no responsibility for actions relating to travel services beyond the control of OneTravel or its employees. OneTravel is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. OneTravel shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.

OneTravel acts as a service bureau that provides value added service to retail travel agents and consumers. OneTravel has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.

Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

OneTravel does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

Information contained in the Site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. OneTravel makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.).

In the unlikely event that you find a lower rate on Onetravel or on another U.S.-based website for the same itinerary within 4 hours of booking with Onetravel, we will either cancel your current itinerary and provide you a full refund, or refund you the entire difference in price. You will need to provide documentation that all the elements of the lower offer , including, without limitation, the departure and arrival dates and locations, airline, class, fare, cancellation policy, hotel room, hotel rate and car class are the same as the itinerary you booked with us and available for booking online. Once we've verified the information provided, we will process a full refund of the price difference between the lower offer and the price of the itinerary you booked with us, or, at our own discretion, cancel the itinerary booked with us and refund you the entire amount so you can book the lower offer. This will be decided on a case by case basis at Onetravel's sole discretion. The following offers are not subject to this Best Price Guarantee: Military, Student, Government, Tour Operator Fares, Bulk Rate or an airline's "Web Only" fare.

Notifying Onetravel of a Best Price Guarantee Claim:

You must email us at bpg@onetravel.com along with competitor's offer, name of competitor, and screenshots of flights actually available to be booked from a reputable U.S website within four (4) hours after your Onetravel booking to make a claim under the Best Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.

The Best Price Guarantee is available only if the lower priced offer matches exactly each and every element present in itinerary booked with us, - such as same, specific carrier or provider (including same class of service and refund policy), - the exact same dates and times of travel or service, the same airfare class, hotel room type or car class, as booked through Onetravel. The comparison must be with the same product stand-alone through another website. The Best Price Guarantee is not available for bookings on websites where the carrier booking details are unknown until after purchase, such as an auction website or a website offering opaque fares. You must meet all requirements imposed by the lower price offer (if any), including, without limitation, residency, regional and age-related requirements. The interpretation given by Onetravel to these rules is final and binding.

Comparison rates must be available to the general public online. The Best Price Guarantee applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. In ordered to be considered by Onetravel, the lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.

Verification of Best Price Guarantee Claims:

All requests, including receipts, are subject to verification by Onetravel. Onetravel will not accept evidence of a lower price that cannot be independently confirmed by Onetravel personnel. Onetravel will also not verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Within approximately 7-10 days of verification, Onetravel will credit or refund the fare difference as stated in the "Best Price Guarantee."

Changes to the BPG:

Onetravel reserves the right in its sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Best Price Guarantee. No change in the Best Price Guarantee will affect any coupon that has already been issued to you. The failure by Onetravel to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

In the unlikely event that you find a lower rate on OneTravel or on another U.S.-based website within 4 hours of booking with OneTravel.com, we will credit or refund you the difference. Should you contact us after 4 hours but no later than 24 hours, we will give you a fifty dollar ($50.00) coupon good on a future booking at OneTravel.com. The Low Fare Promise is subject to the terms and conditions listed below. This offer is good for website bookings only, and not on phone bookings.

Notifying OneTravel of a Claim:
You must email us at bpg@OneTravel.com along with competitor's offer, name of competitor, and screenshots of flights actually available to be booked from a reputable US website within four (4) hours after your booking with us to make a claim under the Low Fare Promise. The lower rate must be available for booking at the time you contact us, as determined by our customer service representatives.

The Low Fare Promise is available only for exact itinerary matches, for example, specific carrier or provider (including same class of service) refund policy, and the exact same dates and times of travel or service as booked through OneTravel. The comparison must be with the same product stand-alone through another website. Except as noted below, the Low Fare Promise applies only to the cost of booked travel, as presented in the OneTravel search results, without including any service or other fees. The Low Fare Promise is not available for bookings on websites where the carrier booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.

Comparison rates must be available to the general public online. The Low Fare Promise applies only to prices both advertised and available to the general public on an English-language website. For example, this does not include rates offered on membership program websites, corporate discounts or rates; group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon or other promotion not offered to the general public. The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received.

Verification of Claims:
All requests, including receipts, are subject to verification by OneTravel. OneTravel will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by OneTravel personnel. Nor will OneTravel verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. Within approximately 7-10 days of verification, OneTravel will credit or refund the fare difference as stated in the "Low Fare Promise".

Changes:
OneTravel reserves the right in its sole discretion to modify or discontinue the Low Fare Promise or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Low Fare Promise. No change in the Low Fare Promise will affect any coupon that has already been issued to you. The failure by OneTravel to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.

If you have purchased trip protection insurance you must read, understand and agree to the description of coverage.

All Users agree to protect and indemnify OneTravel, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of
   • your breach of these Terms and Conditions, notices or documents referenced on the Site;
   • your violation of any law or the rights of a third party; or
   • your use of the Site

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The OneTravel Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these terms and conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. You can rest assured that this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, prices, and conditions of sale may be subject to:

1. change without notice.
2. advance purchase, eligibility, seating, or other limitations.
3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions.
4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
5. other conditions/restrictions.
6. Availability. Lower prices may be available.
7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the "Warsaw Convention" may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

ONLINE TRANSACTION BOOKING FEES

On all airfares purchased online OneTravel charges a transaction booking service fee of USD 26* per person for all passenger types.	U.S. Domestic and International Travel	$26.00
Online Hotel transaction booking service fees - up to 32 USD per night, per room. Online Car rental transaction booking service fees - 15 USD per rental. Online Tour Package Booking Fees - 50 USD per person. All Transaction service fees are fully non-refundable.
* There are certain exceptions to the service fees for Flight bookings. Exceptions to the Service fees policy: Business and First Class Airfares, Multi Stop Airfares, High Fraud/High Risk Cities, Foreign Origination. Business and First Class Airfares - Service fees are up to 150 USD per passenger for all passenger types. Multi Stop Airfares - Service fees are up to 100 USD per passenger for all passenger types. High Fraud/High Risk Cities - Service fees are up to 50 USD per passenger for all passenger types. Foreign Origination (Originating outside US or Canada) - Service fees are up to 50 USD per passenger for all passenger types.

Service Fees - No representation is made for the service fees charged, it is only for site usage and booking creation. For phone booking fees as well, there is no representation or warranties except for using our phone agents assistance in searching various airfares and other travel products and making the booking. Service fees on phone bookings may be different either higher or lower than online booking fees.

Domestic Travel = US and Canada
International Travel = All foreign destinations
Passenger Types = Adult, Child, Infant, Senior, Student, Youth, Military

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. OneTravel does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer's request.

EXCHANGE FEES
For any itinerary where changes may be permitted, Exchange/change fee is charged by OneTravel plus Airline penalties and any fare difference. Please contact our call center to determine the total cost of exchanging your ticket. In addition to the Airline penalties and Fare difference, we charge an exchange/change fees. Our Ticket Exchange fees (not including airline fees and not including fare difference)- Domestic Travel - Departure beyond 10 days - 100 USD, Domestic Travel - Departure within 10 Days - 150 USD, International Travel - Departure beyond 10 days - 200 USD, International Travel - Departure within 10 days - 300 USD.

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable penalty and a fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of USD 50 per person per ticket must be paid to us at the time of canceling the booking. We retain this fee. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay fare difference (if any), applicable airline penalties for that fare and OneTravel exchange fees. All such changes are governed by the airlines' rules and regulations, OneTravel does not provide any representations or guarantees on changes or fees. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

Domestic Travel = US and CANADA

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

All of our Airline tickets, hotels, pre-paid Car rentals, vacation packages and our service fees are NON-REFUNDABLE. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only.

• If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds.
• If you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing).
• If we are able to secure waivers from suppliers to process this cancellation and refund.

We are still unable to provide a specific time line it may take for this refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers' such as airlines, hotels, car-rental companies to generate a waiver based on airline and other supplier rules and we will then notify you of the supplier decision. Please note that we are dependent on the suppliers for receiving the refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the airlines and other suppliers refund penalties, OneTravel will charge a fee for processing this refund ranging from USD 100.00 - USD 300.00 (USD One Hundred to USD Three Hundred). All refund fees are charged on per ticket per person basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the airline/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our fees that may have been charged to you for such processing.

CEP: We have a "Compassion Exception Policy", this allows certain customers/users such as people serving in the active military duty [military email address is required], Senior citizens [over 65 years of age, AARP card or drivers' license is required], people who are Handicapped [must be wheel chair bound, proof is required], people who have close family members who have passed away [must have letter from a funeral home] as well as in certain documented major natural disasters. Our company will provide services such as cancellations, refunds and exchanges when permitted by airlines or other suppliers, at no charge. You still will have to bear the airline and/or other supplier penalties and the fare difference, this we do not control and cannot waive. You must be able to prove the above by providing documentation. We still are not able to guarantee services if supplier policies do not permit changes, exchanges and refunds. In order to be eligible for the CEP you must contact us by phone and request for the CEP waiver with the OneTravel Customer service agent as well as provide proof of eligibility.

In accordance with the US Airline Deregulation Act, Open Sky Agreements, and subsequent codifications, discounting on air tickets is now legal. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers' published price. The value of discount may vary based on fare type, availability, seasonality, referral source and destinations.

1. Valid for online purchases, some specific promo codes may only be used over the phone through our customer service center.
2. Sign up for our newsletter to receive Promo Codes/Coupon Codes by email.
3. Maximum discount from Promo Code/Coupon Code is the value of our service fees and/or "Traveler Assist" fees [upto70%].
4. Non-Transferable, can not be sold or bartered, no cash value.
5. To receive value of discount, the valid code must be entered in the Promo Code/Coupon Code link on payment page. If code is not entered the coupon cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or Coupon link is not present, you have the right to not purchase the product, but in no circumstances will the credit be applied after purchase is made.
6. Offer may be revised or withdrawn any time without notice, even if other sites are displaying the coupons.
7. For all technical errors there is no recourse, you have the right to not make the purchase.
8. If the discount is not applied due to any reason on the checkout/credit card page, the credit/discount value is lost and cannot be applied later.
9. If the offer is withdrawn, the Promo Code/Coupon Code becomes invalid and the system will not accept the code when entered. This is final and you have the right at that point to continue with original price or not continue with purchase.
10. The final price displayed [with or without Promo Code/Coupon Code] will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
11. May not be combined with another offer.

We reserve the right to decline any transaction that may have had an error in coupon value even after the booking is created and booking receipt is issued.

At times, even after the confirmation of a reservation, the fare may change. We will notify you of any fare changes and we do not assume any responsibility - financial or otherwise for any such fare changes. We will notify you of the new fare and at that point you may either cancel or still purchase the product at the new cost.

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee. Please view our 100% Safe Purchase Guarantee on Credit Card usage on our site.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket is made available. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, OneTravel will send the paper ticket, product or service through a secure mode of delivery (a reputed courier company) and the applicable shipping charges debited to the credit card holder's account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. OneTravel does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

1. All credit cards must have verifiable US, Canadian or other countries' billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
2. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
3. OneTravel bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
4. OneTravel uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
5. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse OneTravel in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
6. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
7. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
8. All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.
9. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it's safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED. If there is a fare change then you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

No failure on the part of OneTravel to enforce any part of these Terms and Conditions shall constitute a waiver of any of OneTravel's rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by OneTravel nor the reliance of any person on OneTravel's actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of OneTravel shall have any legal effect whatsoever.

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

Please note your seat, meals, frequent flyer & other special requests are a request only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the Airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests. Click here to view the List of Airlines and Phone numbers.

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines, please visit our "Baggage Fees" page or look for a link baggage fees on our website. A baggage fee range from 15 USD up to 50 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

Airline Policy on Schedule Changes:
Airlines all have differing rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?
Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

What are Cancellations?
When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:

• Peak or high travel seasons
• Low travel season
• Airport Terminal or Gate changes
• Fuel Prices
• Civil Unrest
• Acts of God - volcano, earthquakes, hurricanes, etc.
• Bankruptcy

OneTravel does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes:
We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

Prior to Departure
If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. OneTravel does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Date of Departure
If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

Customers Obligations:
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

How do we notify the customer?
Depending on departure date and when we receive the change from the airline we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either OneTravel or the airline prior to your departure you may: Miss your flights, lose the value of your tickets and possibly miss your travel days by 1 or 2 days or even weeks before the airline can accommodate you.

What services do we provide?
Once you have contacted OneTravel we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

What happens if the customer does not fulfill their obligation?

• They may miss their flight
• Lose the value of their reservation
• Options may not be available

What happens if they cannot be re-protected?
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re - protect the customer we will request a refund.

What help can we provide them in case of flight cancellation?

• Contact the airline
• Find flight options
• Discuss refund options

Tickets will not be sold directly to unaccompanied minors age 16 and under. Each airline sets its own policies and regulations for children traveling without adult supervision.

• Some airlines may not allow unaccompanied minors to travel without an adult.
• Some airlines will only allow unaccompanied minors to travel on non-stop flights.
• Many airlines may require additional fees to be paid at check-in.
• You must call the airline to verify rules and restrictions for unaccompanied minor traveling alone.

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Reliable information regarding international travel can be found at www.travel.state.gov and also with the consulate/embassy of the country(s) you are visiting or transiting through. OneTravel will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

OneTravel's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that OneTravel accepts no responsibility for determining passenger's eligibility to enter or transit thru any specific country. Information if any given by OneTravel employee must be verified with Government proper authorities and such information does not constitute any OneTravel's responsibility.

All flights should be confirmed with the airline directly as they may have last minute schedule changes. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations).

In most cases, upgrades and standbys will not be permitted.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

Seat assignments will be made at the airport on the day of departure or by contacting the airline directly.

Tickets will not be sold to unaccompanied minors age 18 and under. Tickets may be purchased for minors age 18 and under; however, they must be accompanied by an adult when traveling.

We reserve the right to cancel requests for high security risk areas.

All customers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov.

OneTravel's sale of tickets to you does not imply any guarantee of passenger's ability to enter the country of destination. Traveler understands that OneTravel, Inc. accepts no responsibility for determining passenger's eligibility to enter any specific country.

A passenger's duty or departure tax may be assessed upon departure from some international destinations such as Mexico, and the United Kingdom and Australia. This is the passengers responsibly and is not collected by OneTravel upon purchase.

A $26.00 administrative fee will be charged for travel receipts requested after departure.

OneTravel is not responsible for any tickets that could not be processed due to inaccurate and/or incomplete verification of credit card information, and/or credit card decline and/or due to technical glitches. In extremely rare cases, airlines fares may change prior to the completion of ticketing process, in which case, OneTravel reserves the right to notify you of any fare changes within three business days. However, for any fare changes up to $25 of the new fare, we will absorb the difference of the fare. In the event that your original flights cannot be honored, OneTravel will make every effort to provide alternative flight/fare options. If we are unsuccessful in contacting you, we reserve the right to cancel your booking. We will send an e-mail advising you of the cancellation and this will serve as final notification. Please note, OneTravel will not be responsible for any fare increase, you have the right to cancel the booking at no cost to you in case of a fare increase. All fares are not guaranteed until ticketed.

If any of our agents make a mistake or any other human error is made in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. OneTravel stands committed to providing compensation up to a maximum of the entire service fees that OneTravel has collected for that booking in addition to a $50 coupon as redemption towards purchases from OneTravel in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, OneTravel will not be responsible for these errors.

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a OneTravel customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

What is a Pre-Paid Reservation?
Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Are Vouchers Required on Pre-Paid Hotel Bookings?
Some hotels will require a voucher at check-in. OneTravel will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Are Vouchers Required on Pre-Paid Hotel Bookings?
Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. OneTravel STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications are allowed.

What are the various types of Meal Plans?
Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal plan meanings and abbreviations are as follows:

• Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
• Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
• Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
• Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast - the hotel will confirm this upon arrival.
• Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
• All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

What do I need to know about choosing a hotel?
Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the vendor. OneTravel accepts NO RESPONSIBILITY for any changes that the vendor has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither OneTravel nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you're eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility.

Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. OneTravel accepts NO RESPONSIBILITY for an individual property's pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus' that are offered by the hotels, such as free breakfast, tours, etc. are all subject change and availability and are controlled by the hotel directly.

What is a No-Show?
A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or loose the entire amount of you booking.

Can I check out early?
No refunds will be issued for unused room nights due to early departures.

How do I know my booking is confirmed?
The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from OneTravel, please email feedback@OneTravel.com include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

Why can't the hotel find my reservation?
In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the Final Confirmation Email and or Voucher. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

All about Changes, Cancellations and Refunds
Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are cancellation and change policies. Some policies may vary by property:

1. For high demand special events or peak seasonal dates (examples of high demand special events would be Super Bowl, Olympics, New Year's Eve in Times Square, to name just a few) many hotels may change the cancellation policies of the booking.
2. Cancellations or modifications to the reservation may be subject to OneTravel cancellation fees in addition to fees charged by the property.
3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel's policy.
4. No credits can be issued for unused room nights due to early departures.
5. Stay extensions require a new reservation. Original room rate is not guaranteed.
6. Refunds for early departures, no-shows or cancellations are at the sole discretion of OneTravel and OneTravel hotel suppliers.
7. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
8. You must call OneTravel if you have any issues at check-in or check-out process. Many issues may be resolved by a simple phone call.

Payment, Taxes & Fees
In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

For new reservation OneTravel will charge booking service fees - up to $32 USD per night, per room.

For change/cancelation/refund of Hotel reservation, OneTravel will charge a service fee $25.00 per room per night in addition to Supplier penalty fee if any.

Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services.

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

All car rentals include a non-refundable service fee of $15.00 which will be charged at the time of booking. If you have purchased car rental insurance, this will also be billed at the time of booking. Changes and cancellations to car rentals are subject to additional fees.

You will be responsible for the full payment of the car rental and all taxes, fees and surcharges, at the time of drop-off.

Renters not meeting the minimum age requirement will NOT be given a car and will be cause to void the policy agreement.

A valid driver's license and credit card (or other preapproved payment methods) are required at time of rental. If the driver's license is in another language other than English and the rental is in the United States, an International Driver's Permit may be required. Most rental companies require a Commercial Driver's License for renting a full size van.

Additional taxes and service fees may be imposed by the car rental agency at the time of pick-up and/or drop off. Please verify all fees and rental details with the car agency. Car rental reservations cannot be transferred from one person to another.

Additional equipment, such as child safety seats, navigation systems, etc. must be requested in advance and are not guaranteed. It is highly recommended you purchase some type of car insurance if you are not covered by your own policy. You can be held responsible for any damage to the rental car that was not documented prior to driving the car off the rental lot. There will be an additional fee for any "One Way" rentals. This fee can be higher if picking up in one state and dropping off in another. Please double check for any surcharges or fees if you will not be returning the car to the exact same location you picked it up from.

Daily rates imply a 24 hour reservation period. Weekly rates imply a 5-7 day reservation period. You could be charged additional fees for cars returned at a different time or date or location from the original reservation. For example, holding the car for 27 hours could cost you a single daily rate, plus an hourly rate or half a day rate or a full day rate as imposed by the Vendor for the additional 3 hours.

Unlimited mileage rates have no restrictions on the number of miles you are allowed to drive. However, certain geographical restrictions may still apply. Miles per day rates specify a maximum number of miles that you are allowed to accumulate. A per mile fee will be charged for any additional miles.

Drivers Must:

1. Meet age requirements.
2. Present a credit card in the driver's name.
3. Present a valid driver's license.

Payment Taxes and Fees:
All Car rental reservation booking fee is non-refundable. OneTravel will charge service fee of $10 for Car for cancellation or change of reservation.

Other Restrictions:
Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. If you require a pick up time outside of that timeframe, please contact the car rental agency to confirm they will honor your reservation.

If you are using a debit card, please check with the vendor or email us to determine if there are additional restrictions. Some rental companies will not accept a debit card as a valid form of payment and could result in being denied the rental. Local residents may have additional restrictions. It is recommended you check with us or the car rental company to verify. Falsifying information may void company liability and you may be responsible for any damages or injuries that may incur.

The Vacation Package Terms and Conditions supersede any individual product’s terms and conditions. The Airline Ticket Terms and Conditions, the Hotel Terms and Conditions, the Car Rental Terms and Conditions, and the Attractions and Services Terms and Conditions supplement any area not covered by the Vacation Package Terms and Conditions. OneTravel reserves the right to modify the OneTravel Vacation Package Terms and Conditions at any time without notice. In the event that the OneTravel Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.

All prices are displayed in United States Dollars (USD).

All Vacation packages are non-refundable and non-transferrable.

Immediate purchase: Your credit card will be charged for the full amount of your OneTravel Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.

PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THESE OneTravel VACATION PACKAGE TERMS AND CONDITIONS.

Government-issued ID and proof of citizenship are required for international travel (for all countries outside of the United State of America). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.

Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your OneTravel Vacation Package.

All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any OneTravel Vacation Package.

Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.

Cancellation by Suppliers: Each portion of your OneTravel Vacation Package is provided by the separate airline, hotel, rental car company and other travel service providers (each a "Travel Supplier"). In the event that a Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.

Vacation Package Pricing, Taxes/Fees, & Payment:
For new reservation OneTravel will charge service fees $50 per person for air, $35 per room per night for Hotel and $15 for Car.

Prices and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. OneTravel, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

OneTravel Vacation Package prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Prices quoted for your OneTravel Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full with a valid credit card at the time of booking. We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

You, herewith, authorize OneTravel and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

Credit card required upon check in: Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.

Vacation Package Changes, Cancellation and Refunds:
You must call OneTravel prior to departure to change or cancel any OneTravel Vacation Package bookings. Please do not call Travel Suppliers. Check out "Contact Us" section on the OneTravel homepage for information.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.

All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any OneTravel Vacation Package.

You shall be responsible for any and all cancellation fees assessed by OneTravel and Travel Suppliers for airline tickets, hotel reservations, car rental bookings and other travel services.

Partial changes or cancellations to one product component of the package may not be allowed by certain Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.

Cancel and Change: In the event changes or cancelation is allowed to Vacation Package, OneTravel's service fee for processing change will be $75 per person for Air, $25 per room per night for Hotel and $10 for Car booking in addition to fare difference and applicable air, hotel, car, or any other travel product-component associated penalties.

Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. OneTravel cancellation fee will be $75 per person for Air, $25 per room per night for Hotel and $10 for Car booking in addition to applicable air, hotel, car, or any other travel product-component associated penalties. No refund will be made for any unused or partially used portions of the Vacation Package.

Air Component Policies:

• Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
• Any and all changes are subject to availability, limitations and restrictions determined by Travel Suppliers (availability may be very limited during peak travel periods).
• Most air tickets are not changeable/transferable & non-refundable.
• Origin and destination cities for any OneTravel Vacation Package cannot be changed.
• No changes are allowed to the number of travelers.

Hotel Component Policies:

• Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
• Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call OneTravel to inquire of such changes.
• For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
• You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and other services provided by the hotel that you request during your stay at the hotel

Car Rental Component Policies:

• Car Terms and Conditions include various rules and restrictions that apply to your car rental reservation.
• Booked car categories cannot be downgraded (i.e., mid-size to economy).
• No refunds will be made for unused car rentals, in part or in its entirety whatsoever.
• Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location.

Activities Component Policies:

• Activities Terms and Conditions include various rules and restrictions that apply to your activities booking.

Responsibility: OneTravel makes arrangements with third-party vendors for tour and package services and accommodations, including air transportation, lodging, and car rental (each a "Travel Supplier"). OneTravel is not an agent of the customer or of the Travel Supplier providing travel related services. By using this website, the customer waives any claim against OneTravel, its subsidiaries or affiliates, and any of such party's officers, directors, agents, contractors, or employees, and expressly agrees that neither OneTravel nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, vendor, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of OneTravel; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.

OneTravel strongly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees. OneTravel recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your OneTravel Vacation Package. Travel insurance pay outs are subject to limits of coverage. Please read the Travel Insurance Terms and Conditions for full details. For more information regarding available benefits or coverage, you may contact our Travel Insurance Provider (Seven Corners) at 1-877-444-5013. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.

Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.

By approving this transaction you are authorizing OneTravel to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

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