We generally receive, use and store any information you provide us while visiting our website or while using our mobile application, including any information that may identify you ("personally identifiable information"). Such personally identifiable information may include your first and last name, your physical address, e-mail address, date of birth, geo-location, telephone number, and billing information (including cardholder name, credit card number and expiration date).
If you purchase a product or service from us or register for a competition or promotional offer on our website or mobile application, we may request certain additional personally identifiable information from you and your travel companions. Certain personal information about you is required in order for you to register as a member, book travel itineraries, participate in a contest or sweepstakes, ask us a question, or for other purposes in connection with your use of the website or our services.
You should obtain the consent of your travel companions prior to providing us with their personal information.
In order to customize your user experience, prevent fraud and for compliance purposes, when you download and use our Services, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID"). When you visit our website, we automatically collect your IP address, and web browser fingerprint. We may also collect information about your visit, such as itineraries viewed or searched and booking made.
We do not ask you for, access or track any location based information from your mobile device at any time while downloading or using our Mobile Apps or services.
You may also provide personal information about other people, such as their name, date of birth and gender. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
We collect your location-based information for the purpose of customizing your experience and locating a place that you may be searching for in your area. We will only share this information with our mapping provider for the sole purpose of providing you the service.
We may share your geo-location data with third parties for the purpose of them serving you ads for places (such as restaurants) in your area. If you do not wish to allow us to share your information in this manner please opt-out by contacting us at firstname.lastname@example.org.
You may opt-out of location based services at any time by editing the setting at the device level or by emailing us at email@example.com.
OneTravel uses and stores sensitive information such as financial information (credit card number, cardholder's name, and expiration date), postal and billing address, provided to us through our website, mobile application or in any other way for billing purposes, and to fulfill your orders. We use your other personal information for the following general purposes: to provide you with travel services or other product that you purchase from us, to send your itinerary confirmation, vouchers, or service related notifications, to communicate with you as our customer, to provide you with special offers regarding products or services that may be of interest to you from our agents, service providers or marketing partners, to solicit information from you, to resolve any disputes, collect any due fees, to enforce our Terms and Conditions and to prevent or recover any potential or actual losses resulting from or related to any suspect criminal activity including but not limited to fraud or identity theft.
From time to time, we may notify you via email newsletter of any changes or additions to our site, and new offers and products from third parties that may be of interest to you. You may opt-out from our email newsletter by following the unsubscribe instructions in any email newsletter you receive from us.
We will send you push notifications if you opt-in to receive them to announce special deals and to send you your itinerary. You may opt-out of receiving these at any time by going to the phone settings and turning them off.
Other than in the cases set forth below, you will be notified when personal information about you will be shared with third parties, and you will have an opportunity to choose not to have use share such information:
Cookies are data files which can be stored on your computer’s hard drive, if your web browser allows it. OneTravel website and mobile application use tracking technologies such as cookies, web beacons, tags and scripts for the following purposes:
We use mobile analytics software to allow us to better understand the functionality of our Mobile Software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile app.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number, date of birth, and/or geo-location data) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). [To learn more about SSL, follow this link]
All of our secure servers use a high-grade encryption key (AES with 128 and 256 bit secret key). While the secure mode provides SSL encryption, pages will take longer to download. Most users choose to sign up or sign in using standard mode to achieve quicker response time.
If you receive browser warnings when going from secure mode pages to non-SSL pages, it is most likely a warning that you are switching servers. As long as your data is entered on a secure mode page, it will only be transmitted to a secure server.
We follow accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. No method of transmission over the Internet, or method of electronic storage is 100% secure. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.
If you have any questions about security on our Web site, you can send email us at firstname.lastname@example.org.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Site.
All the terms used herein are to be interpreted as defined under our Terms and Conditions.
If you are visiting our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country, but please be assured that we take steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy.
If your personally identifiable information changes, or if you no longer wish to use our services, you may correct, update, delete or deactivate it by emailing our Customer Support at email@example.com or by contacting us by telephone or postal mail at the contact information listed below.
We will retain your information (including geo-location data) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
OneTravel understands the importance of protecting children’s privacy in the interactive online world. The Site is not designed for, or intentionally targeted at, those under the age of 18. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.
We provide you the opportunity to ’opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a travel product, but do not wish to receive any additional marketing material from us, you can indicate your preference in our order form. However, we will still use your personally identifiable information to provide you with the services and products you purchased through our Site, including but not limited to sending you reservation and confirmation communications or vouchers.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by contacting us at the address below.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to www.onetravel.com. Such partners include www.onetravelindia.com and www.travelspot.us.
We may use a third party service provider to conduct these surveys or contests. Such company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
1050 East Flamingo Road
Las Vegas, NV 89119
If you do not receive acknowledgement of your inquiry or your inquiry has not been addressed to your satisfaction, please contact TRUSTe. TRUSTe will serve as a liaison with us to resolve your concerns.