Please browse the most frequently asked questions by our customers and you may easily find the answer to your question:
General Questions
Q. Once I’ve begun my trip, who should I contact for help?

Once your journey has commenced, it is advisable to get in touch with the Airline or service provider in the city/country where you are situated.

For your convenience we have provided a link for the toll-free number of all airlines, click here.

Q. What is a Consolidator?

Consolidators are wholesalers of airline tickets to retail travel agencies. These tickets are generally available through retail travel agencies only.

We bring consolidator airfares directly to the consumer. Consolidators have an agreement with airlines to purchase certain seats in advance in big volumes, thereby bringing savings to the traveler.

Most Consolidator tickets offer frequent flyer miles. Restrictions are similar to an advance purchase ticket.

Consolidator Fares are generally 20-50% discounted than published fares, they may have similar or more restrictions. Cancellations and changes are usually more restrictive, so if you are set on your dates do not worry about the conditions. You may want to purchase Travel Insurance.

Q. Is OneTravel.com a member of any Travel Organizations?

We are a member of IATAN and ASTA, both widely recognized and reputable travel organizations in the US and Internationally.

Q. How do I get a passport? Where can I get details about passports?

Click here to apply for or renew a Passport or simply check if you require a Passport for your trip abroad.

DEPARTMENT OF HOMELAND SECURITY BORDER CROSSING RULES
On June 1, 2009, the U.S. government implemented the full requirements of the land and sea phase of the Western Hemisphere Travel Initiative (WHTI). The proposed rules require all travelers, including U.S. citizens, entering the United States at air, sea or land ports of entry to have a passport, passport card, or other travel document approved by the Department of Homeland Security. Visit the Department of State’s website for full details on the WHTI at travel.state.gov/travel/cis_pa_tw/cis_pa_tw_2223.html For travel tips on crossing the border, visit the Customs and Border Patrol’s vacation planning page at www.cbp.gov/xp/cgov/travel/vacation/ready_set_go/. You may also visit the Department of Homeland Security’s page at www.dhs.gov/xprevprot/programs/gc_1200693579776.shtm