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| Please browse the most frequently asked questions by our customers and you may easily find the answer to your question: | |||||||||
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| Q. How do I change my flights? |
| We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $125 and go as high as $350. Your exchange agent can tell you when you call. We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure. Once you are prepared to give our exchange agent the new itinerary, please call us at (866) 883-0908. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book. |
| Q. What is an “E” ticket? |
| E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Onetravel.com offers e-tickets when they are available. Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints. |
| Q. Why are the fares different from other sites? |
| Airlines practice the marketing concept known as "yield management," where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to us at that time. |
| Q. How do I cancel this reservation? |
| Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our exchange department for details. (866) 883-0908 |
| Q. Please quote me a fare. |
| As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email. Please call our sales team at (866) 883-0908 |
| Q. What is a ‘return period’, and how long is it for OneTravel.com partners? |
| The ‘return period’ is an amount of time referral traffic from an affiliate partner is ‘tagged’ for that specific affiliate partner. The ‘return period’ for the OneTravel.com Affiliate Partner Program is 90 days. |
| Q. Why do I need a paper ticket? |
| Many airlines still require a paper ticket to be issued. It is dependent on many factors, including the destinations, airlines and if you have selected multiple airlines. Many international destinations require paper tickets. We will send you an email advising you if your tickets have been issued as paper. |
| Q. Can I have my paper tickets shipped to a different address? |
| Paper tickets cannot be sent to International addresses. The following restrictions apply: Paper Tickets Domestic - can only be shipped to the Billing address of the credit card holder on whose card the ticket was purchased. We are unable to ship to A.P.O. or F.P.O. addresses, and no C.O.D orders can be accepted. Tickets will be shipped via FedEx 2 Day Delivery. A $14.00 USD delivery fee applies. A $25.00 USD service charge will be assessed for overnight delivery within the continental United States. The charge for Alaska or Hawaii will be $25.00 USD for 2-day delivery. Overnight delivery charge will be $36.00 USD to Alaska and $38.00 USD to Hawaii (when available). US Billing Address – If you are holding a credit card with a US billing address you may have your tickets shipped to you internationally by calling customer service department and requesting a change of address. For security purposes we are unable to make these changes by email. |
| Q. Can I change the name on my ticket? |
| All reservations must be made in the EXACT name of the person traveling - no nicknames. For international travel the name on the reservation must be EXACTLY as it appears on the traveler's passport |
| Q. Is my online purchase guaranteed? |
| All requests submitted, even if availability displays are provided, are requests only. Any requests that cannot be confirmed will receive notification by email. When you make your reservation request, if an electronic ticket cannot be issued, a paper ticket will be issued and shipped via UPS.. The only time a paper ticket will be issued is if an electronic ticket is not available. |
| Q. How do I book an infant ticket? |
| Our sales department will be able to assist you with booking infant travel. Infants are children under age 2. Each traveler age 12+ may accompany up to two infants in their own seats or one infant in the traveler's lap. Lap - Travelers (must be age 12+) in your party will hold the infant(s) throughout the flight. Please note that while infants in laps usually ride for free on domestic flights, a fee is charged on most international flights. Seated - A separate seats for the infant. You will be required to supply an infant car seat to ensure the infant's safety. The car seat must meet airline specifications. Seats reserved for infants may be billed at special infant fares. Please check with the carrier for more information. |
| Q. Where do I confirm my reservation? |
| All flights should be confirmed with the airline directly. We recommend that you do so at least 24 hours prior to departure for domestic flights (72 hours for flights to Hawaii and international destinations). |
| Q. How do I confirm my seat assignments? |
| You'll need to call the airline directly On certain flights, the airline will allow us to request seats on your behalf (but these are only requests, and need to be verified with the airline. |
| Q. Types of trips |
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| Q. Types of travelers |
You will need to supply the number of travelers in each age category. You can include up to six travelers per trip.
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| Q. Unaccompanied minors |
| Most airlines allow unaccompanied minors to travel on their flights. Please contact the airline prior to purchasing your ticket to verify all rules and restrictions regarding unaccompanied minor travel. General Guidelines:
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| Q. Flight options |
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| Q. What if my tickets are lost or stolen? |
| If your paper airline tickets are lost or stolen, please call us immediately at (866) 883-0908. Our representatives will assist you in filing a lost ticket application. In most cases, the airlines require you to purchase replacement tickets at “today’s” fare. If your original tickets are not used after a designated period of time—generally 3 to 4 months, depending on the airline—you will receive a credit for the purchase price of the replacement tickets, less the application fee. This fee varies by airline, but is typically $100.00 per traveler. Please note that these policies and fees are subject to change at any time. Each airline has its own rules and policies for issuing replacement tickets. Onetravel.com is bound by these rules and policies and must adhere to them. |
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| Q. How do I book airline tickets? |
| Simply enter the desired departure and arrival information in the form. Our booking engine performs a comprehensive search of the fares in our database and displays all flight options, beginning with the lowest-priced flight. For a more comprehensive search, use the Advanced Search options to find nearby alternate airports or to select preferred airlines. When your options are displayed, choose a flight that matches your needs and click the "Select Flight" button. The booking engine will display all of the details regarding your chosen flight. You need only complete a short information form to complete your booking. |
| Q. Can I book a ticket for tomorrow? |
| Our booking engine allows you to book 24 hours prior to departure for domestic flights. International flights require a 3 day advance purchase. Many international airlines require paper tickets to be issued which require a 5 day advance. |
| Q. I live outside of the U.S. Can I book tickets on your Web site? |
| At this time, we can only sell tickets to U.S. residents with a U.S. billing address. |
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| Q. Can I use my Frequent Flier miles to buy a ticket on OneTravel.com? |
| We are unable to accept any vouchers, coupons, air script, or other discounts. In most cases, you must book directly with the airline to take advantage of these programs. Contact your airline for more specific information regarding their program. |
| Q. Will I earn Frequent Flier miles for purchases on the site? |
| You may be eligible for Frequent Flier miles directly from your airline; however, eligibility is contingent upon the airline's rules. Frequent flier miles may not be available for some deeply discounted fares. In order to verify eligibility, present your account information at the check-in counter prior to the departure of your flight. |
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| Q. I've just completed my online hotel reservation booking, how do I receive confirmation? |
| If your hotel was an Exclusive (pre-paid) reservation a voucher will be generated. This voucher will be e-mailed to you and is part of your confirmation page. If your reservation was not pre-paid you will receive a confirmation e-mail with the details of your reservation. |
| Q. Can I cancel or make changes to my hotel booking? |
| All hotel changes and cancellations must take place 96 hours prior to scheduled arrival. There is a cancellation fee of $35. You may also be subject to penalties and fees from the hotel. Onetravel.com advises you to verify all hotel rules on your pre-paid reservation. |
| Q. When will I be charged for my hotel reservation? |
| If you have reserved an Exclusive (pre-paid) hotel reservation, your credit card will be charged at the time of booking and includes most taxes and fees. Any additional costs such as meals, laundry, telephone and parking are not included in your reservation rate. For non Exclusive rates payment is made at the time of check-out. Local and state taxes, fees and any additional costs incurred by you are not included in the quoted rate unless stated. |
| Q. What should I do if the hotel can not find my reservation? |
| Make sure you have the booking number if not pre-paid or the hotel voucher if you have a pre-paid hotel reservation. If you were required to enter a credit card at the time of booking, the reservation is guaranteed by the hotel. If a hotel overbooks, as they do on occasion, and you have a guaranteed reservation, the hotel is obligated to find you a comparable hotel and free transportation to this hotel. |
| Q. The hotel has charged me a different amount than what was on my confirmation page, what should I do? |
| The hotel must honor the rate given to you when you made the reservation. You may use the reservation print-out as evidence of the confirmed rate and get the hotel to rectify the amount being charged. Remember the amount given on the confirmation page does not include any added charges that occurred during your stay such as meals, mini-bar, parking, damages etc. |
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| Q. I made a car reservation on-line, do I get a confirmation voucher? |
| All on-line bookings of car rental services will generate a confirmation number assigned by the car rental firm. Please have this number available at time of check-in. Onetravel.com does not issue any vouchers to confirm car rental reservations. |
| Q. What are the age requirements to rent a car? |
| In the United States, most car rental companies have a minimum age of 25. There are exceptions, but the renter must pay a surcharge. In Europe, foreign driver restrictions vary from country to country. Drivers need to be a minimum of 18 in most countries and have a valid US drivers license. Please check the official website of the rental company. These sites generally have age restrictions posted there, as well as information regarding seat belt laws, child seat requirements, and speed limits. |
| Q. What information will I need to pick up my rental car? |
| The confirmation number from the car rental company is needed to pick up a car. This number is found on the e-mail confirmation sent to you from Onetravel.com. It is a good idea to have a copy of this confirmation upon arrival at the car rental counter. You will also need a major credit card and a driver's license. Some car rental companies may also require a good driving record as a pre-requisite to rent a car. The rental agency will perform the check when the actual rental agreement is processed. |
| Q. How is the car and price guaranteed? |
| Generally a credit card is not required to secure a car, although a credit card is required at the time of pick up. All rates are quoted and guaranteed in US Dollars. |
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| Credit Cards |
| Q. What are my payment options? |
| We accept MasterCard, Visa (including debit cards), American Express, Diners Club and Discover. At this time, we can only accept bookings paid for with one of these credit cards. All payments must be in US dollars. Many international airlines do not accept Discover card. |
| Q. Payment and Taxes |
| ONETRAVEL.COM Travel accepts Discover, American Express, Visa, MasterCard, and Diners Club credit cards for all purchases. All payments must be in US Dollars. Current billing address and phone information must be included with every order. Sales Tax will be charged on certain products depending on the shipping address as required by law. Due to the terms and conditions of our various airline contracts, multiple charges may appear on your credit card statement, however the total amount quoted online when you agree to your purchase will be the total amount charged to the credit card. Cancellation, change fees, and shipping fees will be additional. |
| International Travel |
| Q. How do I get a passport? Where can I get details about passports? |
| For detailed passport information, including costs, applications, passport office locations, and more, please go to http://travel.state.gov/passport/passport_1738.html |
| Q. Where can I find more information about traveling abroad? |
| The U.S. State Department Website offers excellent advice and resources to those traveling outside of the U.S. |
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