I would like to thank you warmly for your exceptional and excellent service provided to me for issuance of a new ticket within minutes on Emirates Airline - for a flight from Paris via Dubai to Mauritius. You are really professional in your approach, very polite, attentive to my request. I've never met an agent so effective and efficient. My son would have missed the flight, and you re-assured me that all was not lost.
Please keep this high level of delivery and service excellence. I sincerely wish you all the best in future, and I am sure that your effort, commitment and positive attitude will be highly recognized by your management. You are a STAR Harold! Thanks a million!
Deena - 12/17/14
I am writing to compliment Selena for providing me with exemplary levels of professional courtesy and superior service. I called today with a complicated request, and Selena took the time to re-route and rebook. As we got disconnected during the call, she called me back to complete the transaction. Later on, she emailed me to ensure all was OK. I am impressed!
Kindly compliment Selena. Thank you!
Mansoor - 11/23/14
THANK YOU, it was a pleasure doing business with you.
Lilli - 11/22/14
I would like you to know I am very pleased with the help I received in booking my trip from your representative. He was very helpful and polite. You are very lucky to have such a wonderful employee. Thank you!
Zona - 11/16/14
Booked my first flight overseas. This company is by far the best for prices and service. Yes, I would tell all my friends to use this booking agency. Thank you for the great service.
Wendell - 11/14/14
I booked a flight on OneTravel and the online experience was very easy. OneTravel had the best airfare rates I could find. Thank you!
Laura - 10/11/14
Sally was a great help and she was very helpful during the whole process!
Neil - 12/31/12
I am so glad that I have finally found a fast and reliable travel agent. I will tell my friends about OneTravel and I will be using you again and again.
Vannessa - 12/31/12
Dear OneTravel, my experience was very pleasant and helpful. Thank you for your help.
Garfield - 12/28/12
Yvonne called yesterday to check how my travel experience that was arranged through your web site was. There was one issue that pertained to the airline and she was very helpful making sure that the airline compensated me for their failure. I thought this type of service was long gone. Nice to see something's are still still alive.
John - 12/28/12
Just a few words commending you on a prompt, hassle free transaction. Due to uncontrollable circumstances, I had to cancel a flight. In less than 10 minutes, your agent, Fernando took care of my concerns and did so in a very courteous manner, I appreciate the professionalism and will look forward to using OneTravel for future travel plans. Thank You!
Charles - 12/20/12
Yvonne, I think you have the best prices from all agencies I know. I will recommend you to all my friends, thank you for your good prices!!
Hilda - 12/20/12
OneTravel made it easy to book my flight to Central America. After searching for days, OneTravel came in the cheapest and most direct to my destination.
Philip - 12/20/12
Thank you Yvonne for helping me. It was great to hear back from my booking for a flight on your OneTravel website. I have never received an email from any other area of the website that I have booked flights from in the past. You will see me back as a customer for my next flights.
Loretta - 12/20/12
Thanks for checking in with us Yvonne. It’s nice to have this kind of customer service after our purchase. As for our trip: We needed to make a trip from Charlotte to Idaho. We shopped all around the web and found the OneTravel site. After checking pricing on all of the major discount sites we came back to OneTravel because their flight times and prices gave us a lot more choices to pick from. Our trip arrangements worked out great and we has a wonderful time visiting family in the mountains of Idaho. I would recommend OneTravel to anyone looking for great prices and flexibility in travel options.
Steve - 12/19/12
Konrad, just wished to again thank you for the professional service and patience you provided to me in booking both my grand daughter's flight to Houston and arranging a deal on a vehicle while in Houston. Your expertise conveyed during the process of making these bookings was both well appreciated and exemplary. As such, you have won a new customer. I'll not only be telling friends and associates about ONETRAVEL discount and service, but in the future, I'll also be booking my flights, hotels and vehicles through ONETRAVEL as well.
James - 12/14/12
I wish to express my gratitude for an outstanding service from one of your service representatives, Brooklyn. Please compliment her for speedy handling and dedication of serving your clients.
Fred - 12/14/12
I really enjoyed the courtesy call and discount that I received from Yvonne. I also really like OneTravel. I will definitely recommend them, and use them in the future. Thank you for the savings of my travel!
Stephanie - 12/06/12
Sally was very professional on phone and reponded to my questions.
Colleen - 12/06/12
The customer service crew I have spoken with today, I must give a huge thumbs-up to all of them. They were all so great with my questions and concerns regarding our trip that I scheduled today, all were extremely helpful and respectful toward me in my day-long endeavor in processing and paying for our trip. Thank you especially to all of the customer service representatives who I spoke with. They were great in making sure that I was answered for all of my questions. Thank you all so much. I will recommend to all of my acquaintances using "OneTravel" for their future travel needs. Thanks very much.
Trudy - 12/01/12
Sally, Thanks for the follow up on my experience with Onetravel.
Thomas - 11/26/12
Yvonne is like our own personal travel assistant. We truly do use onetravel whenever we travel. I just booked another trip yesterday for travel to Florida and received an amazing price on air fare. Thanks so much.
Kimberly - 11/26/12
This was probably one of the easiest times I have had finding time and price that worked for me. What a surprise and pleasure.
Beth - 11/23/12
Just a brief note to thank and compliment Hanan on the outstanding job she did for us this morning. Her patience and understanding were much appreciated.
Karl - 11/23/12
Dear Lara, I can't thank you enough for correcting the airports for me! You were extremely professional, guided me through every change being made and even was able to fix the layover time. Thanks to your professionalism. I no longer have to change airports in Sao Paulo, which would have made it impossible to arrive on time, not counting the pain it would have been to travel for nearly 2 hrs by cars to do so. Thank you very much for all your help! I will definitely buy my future tickets with OneTravel in the future!
Graciele - 11/22/12
We appreciated the assistance we received in booking flights so that the four of us in our group could meet up in New York from various locations. Great job! Will use this website again for future trip. Thank you!
Sue - 11/22/12
OneTravel offers lower pricing and I appreciate the convenience of their service when looking to make travel plans. I like those extra discounts offered.
Marilyn - 11/21/12
A sincere thanks to Valorie for her friendly help in a flight plan for my daughter!
John - 11/20/12
Dwight was very nice and courteous. He helped me with different options and I will always come back to Onetravel because of him.
Norman - 11/19/12
Thank you Clinton for your very good service. I really appreciate your patience in listening to my queries and your solution. You were very helpful in assisting me. I'm happy to use onetravel. Atleast I know there are people out there ready to make travel easy for us. Thank you again.
Yvonne - 11/17/12
Hello Ken, I sincerely thank you for your help and support in dealing with my booking. I have dealt with a few agents at Onetravel and your cooperation and support has surpassed them all. You, unlike everyone else, took the time to explain all options available to me, thus making my booking lot easier. You made sure that all my concerns were addressed and properly dealt with, and I thank you for that. I am truly looking forward to deal with you again in the near future, since I buy all my tickets through OneTravel. Thank you again for your patience, professionalism, and help.
Chandra - 11/17/12
I appreciate Yvonne calling to make sure I had a successful experience with OneTravel and that I had a nice trip and my experience with the agency was easy, and of course, it was easy to get my ticket. Thanks Yvonne.
Dawn - 11/17/12
Excellent service, provided all awards & offers and understood my preferences/rejections and confirmed my reservation. Thanks onetravel for your assistance in taking care of my travel arrangements.
Ernie - 11/16/12
To whom it may concern; your agent Emerson was particularly helpful to me and my husband in rescheduling our return flight from Reykjavik Iceland to Denver.
Mildred - 11/15/12
Today I had the great pleasure of having one of your agents, Vernon help me with my travel reservations. After making a mistake using your booking engine online, Vernon listened to my query and was able to help at a very reasonable cost to me!! What a wonderful travel agent for me to deal with. Vernon was pleasant, helpful, kind, and very respectful. If he treats all of his travel clients the way I was treated today, there is no question he is an asset to your company. With the level of service provided by him, I will continue to use OneTravel for all of my future travel!
Jennifer - 11/14/12
I just booked a flight from Nice, France to Seattle, WA. It was absolutely the easiest booking process I have ever encountered. Thank you for the great price, and the ease of booking. We look forward to to our flight, and have you bookmarked for future travel. Thanks again!
Jim - 11/13/12
To whom it may concern, please know that Ralph was so very helpful. Nice and professional. He made this so much easier for a first timer like me!
Becky - 11/13/12
I just want to take this time to THANK YOU onetravel for being so helpful getting my sister airline ticket. You are BEST, this the first time I use Onetravel & I plan to use Onetravel from now on & let my friends & family know about your company. Keep up the excellent work.
Rudy - 11/13/12
Thank you Sally for checking with us about how our trip went. We were happy how OneTravel had better prices and better times for travel than other online travel sites. We even were able to get a flight with no stopovers from Seattle to Philadelphia. Thank you for all those options. Although Hurricane Sandy delayed our return, when we called OneTravel, they were very helpful. Thank you.
George - 11/12/12
This is to testify that my contact with Yvonne was done in a positive manner. My personal experience with OneTravel in making flight reservations has been very easy. I always go to OneTravel website when I am searching for flights.
Mary - 11/12/12
I would like to first thank Yvonne for consideration in checking with me after I returned to Boston. My satisfaction with OneTravel surpassed my expectations. I have booked trips through other websites but none as considerate at OneTravel and certainly no one ever called me to see if everything was satisfactory with my trip. Thank you, OneTravel and I will be booking through your website from here on out.
Nancy - 11/08/12
Your website was easy to use with great prices!
Jo - 11/08/12
I recently flew from New Orleans to Flynt via AirTran with OneTravel. The flight was very pleasant and the attendants were very friendly. No problem what so ever on the flight. The lady at OneTravel Yvonne, who booked my flight was very helpful and polite. Thank you.
Ruby - 11/08/12
I had a great experience with OneTravel, from the price of the tickets to the people that worked with me, especially Sally. I definitely would use this service again.
Cody - 11/06/12
Kenley provided me excellent service! I was very confused about how I'm to fly without printable tickets, and now I understand that I'm to take my itinerary to the ticket counter and will be good to go! Thanks so much. I've already told several people about your website, and that it's even better than other travel websites. I'll keep spreading the word of the awesome deals to be had on OneTravel!
Nikki - 11/04/12
To Whom It May Concern; I recently experienced utilizing your ebooking service and I had a pleasant experience. Your immediate attention is greatly appreciated!
Evonne - 11/02/12
I would like to compliment your agent: Yvonne, who was kind enough to call my home and invite me to enter a review regarding my experience with onetravel. She couldn't have been more professional and after learning I was heading out the door got right to the talking points in a brief and concise manner. At the end of the call, remembering I was going out to dinner, had the good manners to say, "....have a lovely dinner." Wow, that type of customer service is long overlooked, I was extremely impressed and she followed right up with an email outlining everything she mentioned. Give her a raise and thank her for her professionalism. Thank you.
Leslie - 10/29/12
Thank you very much Sally for suggesting this flight to Berlin via Air Berlin. It was a very enjoyable flight both ways and I had a nice time in Berlin. Thank You.
Horst - 10/29/12
Your agent made this purchase a pleasant one. Thank you! I’ll most definitely be traveling with again.
Silvanus - 10/27/12
Hi, I'm a little late in sending this - but could not find the papers. Your agent, Kaiden should get a prize for BEST AGENT. I am 75 yrs of age, and made the reservation through you. Inadvertently I put in the wrong date for the return trip for my 4 family members who were traveling from Ithaca, NY to Ft. Myers Florida. I put in APRIL 4 and meant to put in April 8! I cannot believe the patience of Kaiden as she helped me make the change with minimal cost. I was not able to have my family of 4 come and visit me last year because I could not afford it. I save the money so that they could come this year and POOF - I was staggered at the extra cost to get them home on the correct date. At any rate, I want to thank Kaiden and your company for taking the time to listen to me, and to help me find a solution that could fit my budget. She is definitely a superior employee and deserves recognition and certainly MY THANKS!
Bea - 10/26/12
I appreciate your prompt and courteous service. You helped me resolve a stressful situation and I will certainly book through OneTravel again!
Moria - 10/24/12
Hi Estefan: Thank you so much for your assistance today with my airline reservations. You worked everything out for me. It was great. You are awesome and professional. Again, thank you so much and for next travel I will choose OneTravel.
Larry - 10/24/12
Thank you Onetravel and Sally, we had a wonderful trip. No glitches and everything went smooth as glass. It was a great traveling experience in every way. Thanks!
Keith - 10/24/12
OneTravel make traveling a lot easier by showing you all option in places and prices thanks again.
Christ - 10/24/12
Easy to navigate, obtain good price and the flight I needed.
John - 10/22/12
OneTravel has been a very positive experience. We had a great trip in part to the help we received from this site. Sally's follow-up regarding our trip was greatly appreciated. Thank you again for helping us have a great anniversary trip.
Maureen - 10/22/12
Yvonne was very friendly in her follow up phone call. I was very pleased with the reservation made on-line for rental car.
Janet - 10/19/12
I just have to say that Sally has got to be the most upbeat person I've come across in a long while. She made booking flights and working with OneTravel so much easier. The whole process of booking my ticket was easier than working directly with the airline. Thank you for all of your help. I will be telling everyone about your website.
Dianne - 10/19/12
Yvonne was very friendly and helpful. Her customer service skills are very good. She was a pleasure to talk to.
Sylvester - 10/17/12
My wife and I were traveling on a more unusual route. OneTravel took care of it quickly and efficiently.
Bob - 10/16/12
We have used OneTravel twice already and were completely satisfied with the service. We will always use their service and will refer them to all our family and friends. Great service.
Paul - 10/13/12
Thank you Sally for your concern regarding our dealing with OneTravel. We are very pleased with OneTravel services and the airfare prices are better than the competition. It is very easy to compare flights using your website and make the best choices. I have used OneTravel twice in the past and never had any problems, I would recommended it to anyone. Thank you again for your interest in our experience with OneTravel
Miriam - 10/12/12
I have been looking for a flight for a couple of days now. I have tried all the usual travel sites but your, I will tell you, have been the best and great site. Thank you so much for making this process painless!
Roz - 10/12/12
I found OneTravel to be not only the least expensive option but the best designed website and easy to use booking process. The customer service was also excellent and I had no problem contacting them and getting a quick and timely response. I will definitely book with OneTravel again and will continue to use them. Thanks Yvonne!
Greg - 10/12/12
Sigmund was friendly, professional, and took down all of my information accurately. This might be first time when a customer service representative spelled back my name and address accurately. Good job!
Vicki - 10/11/12
I truly appreciate Hugh help in booking my trip to Aruba. He was very helpful and very patient.
Samira - 10/09/12
OneTravel gives me the convenience of booking online with the best rates. I've used them many times. They offered multi-cities. I went to Boston from Portland, stayed two nights in Boston and then rented a car to go to Cape Cod for a week. I drove back to Boston, flew to New York, stayed four nights and flew non-stop to Portland. It was the only service that gave me everything I wanted. Thank you very much.
Becky - 10/09/12
This morning I booked a round trip to San Diego, and was about to call my sister to let her know when to pick me up, when I realized I needed to go to LAX, not SAN. I emailed and then I looked for a number to call. Your agent Willis was able to cancel the first booking at no charge to me. Then I booked a round trip to the right city! Belinda and Franklin also got back to me via email in a very reasonable amount of time. I couldn't be more satisfied with the service I got from OneTravel in fixing my mistake. Because of the excellent pricing and service you provide, I'll continue to use OneTravel. My thanks to all three of these people.
Steve - 10/08/12
I had a great trip to Brazil, Onetravel booking was excellent with reasonable price and reasonable layovers.
Dave - 10/08/12
I would like to commend your service with your customer service agents making my reservation and that is by far the best I have experienced. Thank you!
Lotte - 10/04/12
This is my 4th year using Onetravel for my travel arrangements. I have been satisfied by how fast, user friendly the website is and I always get the cheapest rates. I am so happy with this company I would recommend it to all my friends anytime. Thanks, Sally for taking the time to contact me and ask how my experience was with Onetravel. Thanks Onetravel.
Victoria - 10/03/12
I have used OneTravel several times. I find it quick, easy and the options and prices are great.
Jacqueline - 09/28/12
THIS IS JUST TO SAY THAT SALLY IS VERY NICE LADY TO TALK TO AND REALLY GREAT TO DEAL WITH WHEN I MENTIONED ABOUT THE REBATE THAT ONLY GIVEN TO US CITIZENS AFTER I PLACED THE ORDER FOR 3 TICKETS, SHE IMMEDIATE CHECKED ABOUT THIS MATTER AND SAID SHE CAN GIVE ME COUPON TO USE IN THE FUTURE. THANKS!
Jennifer - 09/28/12
I just called OneTravel and spoke with Nasir, he was most helpful and went out of his way to help with my concerns. It was a pleasure working with him.
Bridget - 09/28/12
We are happy with the great service from Sally.
Caroline - 09/21/12
HI VINCENT, THANK YOU SO MUCH. I HAVE RECEIVED AN EMAIL FROM ONETRAVEL TLC. YOU ARE SO KIND AND EFFICIENT. THANK YOU SO MUCH AGAIN.
Elma - 09/20/12
To Whom It May Concern, OneTravel offered easy and flexible options that allowed me to book my last trip using different airlines, at a convenient time and at a very competitive price. I was able to achieve premiere status in one airline's frequent flier program as a result of this flexibility. I also appreciate Yvonne's follow up to make sure my customer experience was good, and to take suggestions. Well done.
Peter - 09/18/12
Sally, my experience with OneTravel was very good. They were easy to book with and offered great deals on flights. I was able to book a nonstop flight for cheaper than most other website offered flights with layovers. After a look of searching around, I booked with OneTravel because they had the best deal.
Stephanie - 09/18/12
I have always been pleased with the service I receive at OneTravel. Yvonne's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations.
Marianna - 09/14/12
Just a few words to let you know how much your kindness and service was appreciated, that the main reason I have been booking so many airline tickets via Onetravel. The service was good with a clear voice, and Elliott spend quite a time to look the best suitable ticket for me, he also repeated many times my confirmation to make sure that I did not miss any understanding about date, flight number etc. Definitely I will book through Onetravel again for all my airline tickets need in the future and will recommend Onetravel to all my friends and co-worker. Thank you again and keep up the best service.
Shyam - 09/13/12
Yvonne was a great help in getting our air tickets booked, and was prompt getting tickets mailed to us and with her telephone follow up.
Joanna - 09/12/12
Thank you so much. Your customer service has been exemplary. I will definitely come back to OneTravel for future purchases.
Connie - 09/12/12
I and my family has used OneTravel for all of our traveling. We have gotten the best prices and they follow-up, reminders for us as customers. I feel as I am part of their family for they truly care that you have the best services from hands on personal care!! Keep doing what you are known to do. And I will keep sending all persons I know whom are thinking of traveling to look at your site 1st and only. You are my one stop shop!!
Jeanette - 09/10/12
This was the first time I booked airline tickets with OneTravel. The website was easy to use, and I will book with OneTravel again!! Thanks Sally.
Klara - 09/10/12
OneTravel made it so easy to book my daughter's trip to Fiji. She said her experience was very positive and getting her boarding passes was fast and easy. OneTravel has great follow up and concern that everything went well, and it certainly did! We will book through them again.
Paula - 09/08/12
I would like to compliment Johnnie as he provided very professional services when my partner was in India and we had to cancel a planned trip to Dubai. He processed the change and provided the details for the cancellation. I am very impressed with the service provided by OneTravel.
David - 09/07/12
If you are stress out when planning a trip, then I can assure you that when using OneTravel, STRESS BE GONE! They have continued to help guarantee the most reasonable flights, even when my traveling plans are complicated by crazy departure times, requiring non-stop flights and at times having to modify my travel plans after I have booked a flight. My firsthand experience having conversations with their representatives have always been met with pleasant and genuine assistance. Each time I have used OneTravel to plan my trip, I always arrive at my destination with a smooth ride; from the initial booking all the way to my lounge chair with beverage in hand. Thanks Yvonne for all of your help with my travel plans.
Sandra - 09/07/12
I made a wrong airline reservation and called to make the cancellation. The agent who spoke with me was very professional and helpful. I would just like to say thanks and well-done to Leslie who was very pleasant and helpful from start to finish. I will definitely use OneTravel again for my next flight.
Edward - 09/07/12
Today I have made a purchase and Richard was very helpful and patient by understating how complicated is it to have more than one word in the last name and to have complicated first and last names, even though it took a long time to get it right.
Francisco - 09/04/12
Hello! its my first time traveling with ONETRAVEL. The experience was easy and safe. It was the most economic price in the web and, everything went exactly as it has to be. I recommended Onetravel to all my friends and I will definitely travel with them again. The service was really good and I felt safe because they called me just after I bought the tickets and, just a few days after I came back, agent Cyngay called to be sure that everything went fine. It was so nice for that the company takes its time to do that, to be sure that their clients are satisfied. Thanks again!
Victoria - 09/02/12
Dear Pansy, I want to thank you for your assistance in regards to cancellation of Airline ticket for Garfield. Your prompt response must not go unnoticed; really appreciate the communication and the good customer service I received. Please be assured that I definitely will be doing business with you in the near future.
Horace - 04/29/11
Hi, I always just book online so have never spoken to an agent. However, I want to say that I search constantly for the best fares. This time, I hit the jackpot. Not only is it the lowest fare I've found, but it's going to Victoria, BC instead of Vancouver. I actually want to be in Victoria at the end of the trip. So, this saves a lot of travel in Vancouver to get to the ferry, then a long ferry trip across. I've recommended OneTravel to friends here in Taiwan. Now I'll be able to recommend it to new friends in Saudi Arabia when I move there. Thanks!
Joanne - 04/29/11
I want to thank you for the excellent help given me by Ginger this morning in undoing a mistake made on the computer and rescheduling for me. I reached her at 7 a.m. Mountain Standard Time. She was wonderful!
Kristine - 04/29/11
Hi Karla, Got everything you sent, I should be all set now. You are very professional. Your company should be proud to have you. Nice to see there is a heart and personal attention in this internet world. Thanks again.
Gregg - 04/22/11
I booked my travels through OneTravel and was very pleased with their efficiency. I noticed that the airline didn't allow for seats to be picked up when booking and I called OneTravel to find me seats together for all my travelers and they did. I will gladly use them again when I travel and will recommend them to my friends and family.
Ana - 04/20/11
For the record, thank you. As a group Sandra & Antwan went above a d beyond to make a difficult time more manageable for my family. Simply getting Sam extended time frame to travel would have been appreciated, but given her surgery and the associated costs getting us the refund from Aer Lingus is a true blessing. You have won customers for life!!
Gary - 04/18/11
Dear Sheryl, Thank you for your email! I will keep you in mind for future reference, however. Thanks again for your assistance.
Artemis - 04/18/11
Thank you very much for the very informative and helpful letter you sent me in my response for help with seating assignments! You not only answered all my questions but also made the seating arrangements. Being a senior (80) and only using a computer for the past 16 years, still leaves me a bit confused sometimes - maybe more than “sometimes". I have made reservations and printed out our E tickets for several years but this is the first time I have used your web site. I found it the easiest to follow and certainly appreciate the support when I had a question. I was amazed being able to find the time and flights that worked for us for this quick trip to San Diego and at a reasonable price.
Donna - 04/15/11
I wanted to write a very positive note that everything turned out wonderful. Our flights were good, a wheelchair was waiting at each stop and our hotel was great too. Thanks!
Gwen - 04/15/11
Great service from Kirby!
Tracey - 04/15/11
I am so happy I found your website today. Thanks again for your low ticket fares even with this very short notice.
Norm - 04/15/11
Dear Sheryl Thanks for the quick response and offer to assist in my booking.
David - 04/12/11
Dear Sheryl, I truly appreciate the good will gesture and your quick response.
Chantal - 04/10/11
Wish I could remember her name answered and she worked with me for over an hour. She would put me on hold and talk to the airline but always came back briefly to let me know she was still there. I was on a cell phone with a dying battery but found a charger. This woman was so calming. I hope you can figure out who she is and thank her again for me. I certainly have the name OneTravel in my vocabulary and will also pass it on to my friends.
Mary - 04/10/11
Hello Sheryl, Yes, your agent Kirby calmed me down and took care of my error. He told me he would cancel my reservation and we rebooked my flights. He kept assuring me all will be well and my Credit card will be issued a credit for my charge. Thank you so much for your immediate response. That is good customer Service. I will be sure to use your service again. Supervisor handled my call with care!
Marsha - 04/10/11
Thank you so much for responding to my inconvenience that had occurred while booking my trip! Your response to the matter was very professional and efficient. It has certainly made my day. Best Regards!
John - 04/06/11
Thank you Pansy for resolving this matter!
Frank - 04/05/11
Great! Thanks for doing this!!
Charleen - 04/03/11
I have tried the products on this site, and am very, very satisfied. Thanks!
John - 04/03/11
Dear Sirs, I would like to state my appreciation of your service regarding my flight reservation. For some unknown reason I did not receive after making the reservation an e ticket through my email. However, after I contacted you, you were extremely efficient and within several hours I had all the necessary papers, through my email, in my hands. Keep up the good work.
Julia - 04/03/11
Thank you for your attention to this matter. It is very much appreciated.
Martin - 04/29/11
It was a pleasure to discover a service company that really believes in providing information and help to its customers. Your agents, Hardy and Sheryl, replied to my questions with complete and helpful information and my compliments to them and to you.
Evelyn - 04/01/11
Thanks for your co operation and have a great weekend.
Kaveh - 04/01/11
Thanks Suzy for the update. I am very relieved.
Gary - 04/01/11
To the Supervisor: This note is to commend your worker Konrad for assisting me with my travel plans on two occasions. He has been most patient and professional throughout his assistance. Thank you!
Jane - 03/29/11
Thanks for your explanation. It helped me very much!
Ping - 03/27/11
I would like to take this opportunity to express my gratitude for the great customer service given to my scheduling by Sheryl. She worked very quickly and efficiently to resolve my problematic itinerary. She made every effort to contact me including e-mail regarding my itinerary changes. My renewed itinerary could not be better and I really appreciate her efforts. I travel to Ohio at least two times a year and plan to use One Travel in the future due to her diligence.
Judy - 03/27/11
The person that helped was great. Appreciated the help
Barbara - 03/27/11
I am a happy customer.
Kathleen - 03/25/11
Dear Sheryl, thank you so much for your kind approval on my cancellation request with no penalty.
Robert - 03/25/11
I had the chance to talk to your billing department to clear this issue. The person that I talked to was very helpful. Please give my appreciation to your billing department. Great Service!
Jean - 03/23/11
I received your voicemail. Thanks much for your assistance and your excellent communication and customer service. I recently retired from a position as a Sales and Marketing Manager for a large corporation where I worked for 35 years. For most of my career our Customer Service Department reported to me. I would have been very happy with a staff of professionals of your caliber. With your positive attitude and can do approach, you will surely do well. Thanks again, Steve.
Stephen - 03/21/11
Thank you Suzy, It is much appreciated! Thanks for all the help!
Kate - 03/21/11
As a New Zealander, booking a flight to China, I found One Travel to be a great resource in finding cheap flights. At first I was really impressed. Until I realized "oh wait - that’s USD" - but even after converting it into NZD it is still a lot cheaper than other places. Good stuff guys.
Brad - 03/21/11
Thanks Wesley! Thank you for both prompt responses and great quotes. My satisfaction level is 110%! My future travel bookings would of course consider your company as a first option. Thank you for providing great service for OneTravel. You provided me great options and pricing. For this I am most appreciative. You were courteous, attentive. I hope to have many more OneTravel arrangements booked through OneTravel. Thanks for all the help!
Gary - 03/20/11
Jana has done an outstanding job in the process of helping me resolving a scheduling issue on a recent reservation. She represented your company very well and projected a very positive image for your company. The professionalism, care and patience exhibited by her have made a great difference and made me felt that I am truly in the good hands of OneTravel. I will definitely use OneTravel in the future and refer other friends to your company. Thank you so much!
Huiliang - 03/11/11
Thanks to OneTravel for the great assistance. Good Job!
Abbas - 03/08/11
Dear Dermot, I want to thank you for helping me out. You went above and beyond the call of service to satisfy me today. You are an asset to OneTravel and I fully appreciate your help and how quickly you were able to resolve my issue. You were definitely very professional and courteous during the entire process. Thank you for your efforts!
Fred - 03/08/11
I booked our flights for June after talking with a very nice agent who helped me navigate the online purchase. Thanks for all the help!
Deborah - 03/04/11
Dear Sheryl Thanks for your quick response! I do appreciate your good service. Thanks you very much.
Deo - 03/03/11
Thank you OneTravel! Now this is what I call... good customer service!!!!!! Kudos to you!!!
Debbie - 03/03/11
I have flown to China twice using OneTravel fares and I am very pleased with the service enough to have recommended you to my friends. Thank you!
John - 03/03/11
I want to thank OneTravel for your quick reply. I have never used your website before, but I am bookmarking your site to share with my friends and use again. Thank you for the great assistance.
Allyson - 03/03/11
I highly appreciated the fast answer through your agent Percy by e- mail, then his phone call that solved everything. Thank you for having solved our concerns regarding our trip in a very effective way by calling me where I am staying right now. We will keep confident in OneTravel. Thanks for all the help.
Gene - 03/01/11
Trust in OneTravel returned to us now. Thank you for having solved our concerns regarding our trip in a very effective way by calling me where I am staying right now. I highly appreciated the fast answer through your agent Percy by e- mail, then his phone call that solved everything. Thank you for your effectiveness. We will keep confident in OneTravel. Thanks for all the help.
Gene - 03/01/11
I really appreciate the great services of OneTravel and want to thank for providing me with best travel service. Thank you very much in getting back to me in a reasonable amount of time. I will definitely recommend this site to my friends. Thank you!
Frances - 02/26/11
I really appreciate service of OneTravel. And I would like to thank Graham for his positive response. Great Job!
Dolores - 02/24/11
Booking online was a joy! Using your service was quick, simple and efficient. Thank you.
Ks - 02/24/11
Thank You for Your Help! Thanks for all the help and great service. Good Job!
David - 02/24/11
Thanks to OneTravel for accommodating my request to choose the seats for my upcoming flight to Phoenix. I appreciate your speedy response and am looking forward to making my travel arrangement with you in the future. Thank You!
Dolores - 02/23/11
I am very happy by the service which I received from OneTravel. Thank you so much for the quick turnaround in updating my account. I Greatly Appreciate.
Regi - 02/23/11
I want to Thank Graham for providing me with excellent assistance. Great Job!
Jhih - 02/21/11
I want to thank OneTravel for providing the great service. Thanks for the reply and also the links. Thank you so much for all the help.
Carole - 02/21/11
Thanks for the confirmation and Airline booking reference. Many thanks, one Satisfied customer!
Graham - 02/19/11
I want to thank OneTravel for its best service provided. Working with OneTravel was a great experience. Thank you very much.
Vickie - 02/19/11
I would like to thank Graham for his kind assistance on my seats request for two international airline tickets. I like the itinerary I received in my confirmation email. It has all the information I need. That is where I found the link of "customer service" and sent my seats request. Graham got back to me shortly with assigned seats and new confirmation email, which is extremely helpful. I am very pleased with the quality and customer service I received. I was also able to find relatively low price at OneTravel for the time window I am interested in. I believe I will come back again! Thanks for the good job!
Jhih - 02/19/11
I am extremely happy with the service that Ignacio has provided. I will use OneTravel again for the future travels. Ignacio helped saving lot of money and I appreciate it very much. Thank you.
Gayneth - 02/16/11
Akiko provided the best customer service. She was amazing, and extremely nice. I really appreciate the help of Akiko. She is really kind, patient and understanding over the phone. Great Job!
Nancy - 02/15/11
Thanks so much for thoroughly answering my question about my booking. It is reassuring to work with such a professional team.
Ventana - 02/15/11
I would like to compliment Hank and sincerely appreciate the help in solving a tough issue. It really saved a lot of time and money.
David - 02/14/11
Thanks for the response. I really appreciate you taking your time to respond to my email that makes me happy and makes me feel that you guys are really attentive to your customers and that would make me want to be your customer further in the future. Thank you very much.
Iliana - 02/13/11
Dunn Taylor of your customer service team helped me make a change to a non-refundable ticket for my mother. Dunn provided exceptional service. Dunn responded with great customer service, providing me with information and options that had both her comfort and cost in mind. I appreciate Dunn's time and effort -- it was a great introduction to OneTravel. Thanks a lot!
Melody - 02/13/11
Thanks for providing me with great service. Thank you for your quick reply. Thank you for resolving my complaint and getting me my refund so quickly. It is indeed a very clean deal. I appreciate your readiness.
Johnson - 02/09/11
Nusrat's is a great and very helpful person. I really appreciate the help she extended to me in making my plans more suitable. She was so much help and I can't let this not be known to her supervisor. Thank you for your help and great job.
Karen - 02/09/11
I would just like to thank Irina for her polite customer service in assisting me on making my Travel arrangements to Atlanta. I really appreciate for the great assistance you provided to me. Thanks again.
Raymond - 02/08/11
Thanks to Delmar Varte. He went way above the normal duties in helping us. He was terrific, fabulous and truly to be commended in his professionalism and kindness. We will definitely continue to use your services in our future travels. Thank you.
Cheryl - 02/03/11
I sincerely want to thank One Travel for their prompt service, with booking and insurance. I will certainly keep them on file for my next trip. Thank you.
Gail - 02/02/11
I would like to congratulate you on having such a exceptional customer service representative such like Nicko he was kind and new exactly what I needed he really knows your system and I believe you need more representatives like him I will say he was GREAT!!!!
Jose - 02/01/11
I would like to extend my deepest appreciation and thanks to Kasimir Anderson for his help in changing my tickets. Kasimir was both patient and professional, and he worked diligently to rearrange my trip. I am very thankful for his assistance, and hope that OneTravel joins me in commending his excellent customer service skills. Thank you.
Katie - 01/31/11
Hi, I wanted to mention the excellent assistance I received from Riccardo. He listened. He was wonderful. Thank you for all your assistance. Thank you.
Jill - 01/25/11
Dear OneTravel, I would like to thank you for providing me with great service and prices, again; I booked my flight home to America through OneTravel and was satisfied enough to patronize you again for a trip from Japan to Thailand. Sincerely
Michael - 01/25/11
Dear Pansy, Thank you for your kind thoughts. I appreciate your follow-through. Sincerely
Renee - 01/24/11
Couldn't have been easier! Thanks for all your service and help
Dave - 01/23/11
You are terrific, Florian. I really appreciate it. I will definitely consider OneTravel again when traveling. You have competitive rates, but, most importantly, your customer service has been tremendous! Thank You.
Krista - 01/22/11
Mr. Holm Dawson was very courteous, helpful and professional. Thank you very much.
Kimberly - 01/20/11
Dear OneTravel, I want to thank you for how you have handled this credit. The number of emails and the kind responses have definitely made your company my first choice in booking air fare.
Andrea - 01/16/11
On short notice I got a much better fare from you than any other site. You have my recommendation. Thank you for the excellent service.
John - 01/11/11
''You did the best job” In all my years of flying and traveling around. It’s easy and logical to work with you. I will be booking with you, ten times plus a year. Thank you.
Tory - 01/11/11
The person helping me book this flight was very helpful with her services and went out of her way to help me! Thank you.
Raed - 01/11/11
I want you to know that Priya was so very helpful and courteous to me today while helping me save money. There were a lot of details involved but she handled all of them without saying “there is nothing that can be done”. You should be very proud to have an employee of her caliber. She is truly excellent!!!!!!
Chuck - 01/06/11
Thank you! It is not often I find companies like you, people that show concern and professionalism. I will continue to contact you for my future travel plans, thanks so much!
Hector - 08/31/11
I just want to say your service could not be better – all so very first class. All very professional, we were never alone. Thanks so very much – continue the good work.
Gerald - 08/28/11
I used your services for the first time, and was well pleased. I will be using your services again.
Ernest - 08/26/11
I used your services for the first time, and was well pleased. I will be using your services again. Thank You!
Ernest - 08/25/11
Lisa was very pleasant and helpful on the phone. I had no problems with my flight that I booked on your web site.
Rosemary - 08/23/11
I have nothing but good experiences since discovering OneTravel. Again thank you for the great travel experiences.
Michael - 08/21/11
I want to thank you for having a great rate and the easiest checkout!!! I will be using you for all my future travels!!
Tara - 08/21/11
It's so awesome! I love how I save so much money by booking through your OneTravel. Thank you!
Kymberly - 08/21/11
OneTravel was great. I got a great deal on my airfare; got a super short flight with only one short layover and my departure and arrival times were super convenient! The customer service agent Lisa was very helpful in answering a few questions I had after the trip.
Nate - 08/17/11
I have enjoyed everyone I have spoken to. All are very trained and caring.
Barbara - 08/16/11
As I told you on the phone. Your company is fantastic. So far I have booked 4 airline flights through you From Prescott Az to LAX. I am also recommending you to all friends. I know about your services. We have a 4 hour trip to fly from Phx airport. Your company has allowed us to save money & valuable time. We are also looking forward to saving on other deals you have offered. Thanks for being available for us. And more importantly for the great customer service!
Kathleen - 08/11/11
Had a wonderful experience. Lisa was very helpful.
Sherri - 08/11/11
Thank you Crystal, for your service today with my "petty" request! A little bit can mean so much and I appreciate you accommodating me in a professional and timely manner. I didn't catch the Promo code as I should have, but so glad you worked your magic to apply the discount to my purchase. I'm looking forward to traveling as it's been a while. Thank you and thank OneTravel! Have a lovely day!
Charlene - 08/11/11
Lisa has been very helpful in working with me on my recent trip. Nice to have such a professional Thank you!
Joanie - 08/11/11
Thank you One Travel! It is funny, because on Monday I was checking flights for my upcoming vacation through One Travel, then on Tuesday I received a call thanking me for my business.I received the call from Lisa who is a great representative for you. It isn't every day that you are thanked for your business much less receive rewards. Your flight prices and I'm sure you already know this are more competitive than going direct to the airline! Kudo's to One Travel!!!
Anita - 08/11/11
Hello, I just want to thank Lisa for calling me and asking me how was my flight coming back home. I explain that it was nice at all. She surprised me and made me feel a whole lot better about how the situation should have been handling. Lisa, I tell my sister to continue on booking my flights with One Travel. Thank you so much! You're the best!
Patricia - 08/10/11
It was nice travel with your and we will do so in future.
Thelma - 08/09/11
I researched many travel sights over the last year & OneTravel has given me the most satisfaction for customer service, pricing & easy access to booking than any other I have used. I would recommend OneTravel to anyone looking for a search sight to plan travel.
Newme - 08/08/11
My problem was solved quickly and very professionally. Thank you for the kind follow-up. I will make sure and do business with you in the future.
Linda - 08/08/11
After searching for a best fare I came upon OneTravel and found the best fare there thanks to Lisa. The rest of my journey was uneventful.
John - 08/04/11
This is my first time booking with OneTravel. I had no problem with booking I am very satisfied.
Paula - 08/04/11
My experience with One Travel was excellent, not only was the price the best I found, their service was as advertised - prompt, courteous, and overboard to assure me that my accommodations were 'spot on'! Thank you.
Kenny - 08/04/11
Thanks Lisa for calling and asking how was the trip we made recently. It's good to ask, because people need safety. The kindness of people towards others who don't know some information or need help is the key to return again to travel.
Magali - 07/30/11
Yesterday Lisa called from One Travel to check on my recent travel through them. I told her that I was most satisfied with their service and would book through them again. I appreciated her call.
Rita - 07/25/11
I found this site to be a great buy. The service that I had on my trip was great. The flight was great. Booking the flight was a breeze and the price was the best I could find. I will tell all my friends!
Maria - 07/25/11
Hello, My name is Florence, and Lisa referred me. My experience with OneTravel was wonderful, I really enjoy my flight and I am positive that I will be using this service again in the future. Thank You!
Florence - 07/20/11
My experience was a pleasure. Thank you!
Rebecca - 07/19/11
As I told you on the phone. Your company is fantastic. So far I have booked 4 airline flights through you From Prescott AZ to LAX. I am also recommending you to all friends I know about your services. We have a 4 hour trip to fly from Phx airport. Your company has allowed us to save money & valuable time. We are also looking forward to saving on other deals you have offered. Thanks for being available for us and more importantly for the great customer service.
Kathleen - 07/19/11
Dear Mr. Santo, I just wanted to say that Roland is one awesome customer service person. I was very confused by the booking process, Roland helped me find the cheapest airfare and was able to cancel my previous booking - tickets for that flight were sold out. He spent an hour on the phone with me (I'm high maintenance.), and reassured me that my credit card would not be charged twice. He even sent me an email from his personal work email account to confirm it. Seriously, I didn't expect that level of service from OneTravel, but I am truly grateful. I will recommend you guys to my friends and family.
Steve - 07/19/11
I must say when I was going crazy to correct one of my booking problems I got some help from a supervisor name Mabel on 19th of July. She came through so efficiently that I can see that you have some efficient employee in One Travel. She was polite, patient, and extremely efficient to hand my problem. I am convinced now that I will do business with OneTravel because of this employee.
Manjulika - 07/19/11
So far so good. Thank you!
Diane - 07/18/11
I really like you guys..! Best experience in buying a ticket. Good price, easy navigation, clear content! My experience with you has been the best. Thank you!
Victor - 07/15/11
Hello Santo I just want to acknowledge what a great customer service representative you have working for OneTravel. I called Roland yesterday in your customer service department in a panic because my airline reservation I made on-line did not go through. He told me the reservation I made is no longer available. He took the initiative and went out of his way to make sure he found a reservation that worked for me. I can't tell you how much I appreciated his help. You must be very proud to have such a great representative working for you.
Santo - 07/14/11
Karla, great job helping me with my tickets request! Couldn't have done it without your help! I'd like to let your boss know what an asset you are for OneTravel and, older people like me who are not so tech savvy. Thanks again!
Shayla - 07/13/11
Hello, the representative was a pleasure to deal with when I spoke to her via telephone. Keep up the good work.
Ryan - 07/06/11
It is my first time with OneTravel. I really like it, it was easy and cheap ticket. I will use it again. God bless you.
Carmen - 06/30/11
Hello One Travel, I want to pay a special compliment to Valdemir for helping me with a change to my reservation. We had to work out several options to get available space and also a "reasonable" change fee. I want to thank Valdemir for his patience and professionalism with me while working with the computer and the airlines directly to complete the change. Thanks!
Maggie - 06/29/11
I was very pleased with the service, everything worked well and I feel I got a great rate. This was my first flight aboard a West Jet airline and that was terrific! Both flights were on time, the aircraft condition was great and the crew was super nice. I will reach out to your services again next time I have a personal travel need. Thanks!
Jim - 06/28/11
Just to let you know what an asset Richelle is to your company she is pleasant and very helpful Keep up the wonderful work. Thank you! Happy Customer!
Nancy - 06/28/11
Christina was very pleasant to talk with about my flight. Thanks for listening Christina.
Lynn - 06/27/11
Just to let you know what an asset Richelle is to your company she is pleasant and very helpful Keep up the wonderful work. Thank you!
Anne - 06/22/11
Thank you for your quick callback and response! I was very concerned that I was making multiple reservations. Plus I needed to make another ticket purchase. As before you quickly took care of making sure that I wasn't duplicating my reservations and then you booked my grandson's reservation. I have been using OneTravel for about three months now. I like the online search and booking. The system is very easy to use. But if I do run into a problem its nice knowing that I have someone in whom I can trust take care of my situation. The customer services I have received from you are awesome. Thank you very much for your help.
Gwen - 06/19/11
I want to thank you and Christina for all the help I have received from OneTravel. My trip was a success, thanks to you both.
Lois - 06/19/11
I had trouble checking on my flight status and Davon was extremely helpful and patient. Thanks!
Claudia - 06/19/11
Dear Christina and OneTravel: Thank you for the great service, I will use OneTravel again and look forward to working with Christina again. With appreciation and best regards.
Lois - 06/17/11
I just want to take the time to thank you very much for your quick, thorough and professional handling of my change in travel plans on Monday. I have used OneTravel before online and just so highly pleased with its cost and the travel choices they find. This time though I needed help from your customer service department. And also when I started talking to you, you actually waited until I finished my sentence. You were actually listening instead of talking over me. I have been very busy getting ready to catch my plane tomorrow but wanted to take the time out to say thank you for such great service. I cc'd our company president on this correspondence because he also travels a lot and I want him to use your services.
Gwen - 06/17/11
I am writing to commend your agent for his help with my booking. He has been extremely helpful. He was polite efficient and is a credit to your organization. Thanks!
Susann - 06/16/11
Miller went beyond the situation and tried all he could in getting my travel situation figured out. He stayed on contact with me to get to my destination. I thank him for his patience and efforts.
Jones - 06/15/11
Hats off to this service; I could not have been more pleased with how simple this site is set up. From the airline ticket to the rental car, everything was well pleasing.
Joseph - 06/12/11
Shannon, It was a great pleasure talking to you today, you were extremely helpful and I would kindly request you please forward the following comments to your Supervisor. To Whom It May Concern: Shannon this morning provided me with probably the best customer service I have ever experienced. She aided me with a number of questions by going the extra mile to attain precise and accurate answers as well as aiding me with any additional needs I may have concerning the services provided. The level of effort she demonstrated definitely made OneTravel my favorite booking provider. She was very dedicated, polite and extremely pleasant to talk to, I wish more service representatives were like her.
Bryan - 06/12/11
Thank you for your assistance! I am very happy with the service at OneTravel. I will be sure and tell my friends.
Joan - 06/05/11
Thanks so much for getting back to me and for emailing the Booking Receipt. Looks great!
B Veall - 06/05/11
Your fares and flight times were the best I found for my purposes. The booking went smoothly. Thanks!
Louis - 06/05/11
Ramiro provided exceptional customer service!!! I appreciate very much his patience, diligence and prompt assistance to changes to our itinerary. Thanks so much!
Jesusa - 06/05/11
Thank you so much! I greatly appreciate your kind consideration of my circumstances in this instance.
Gary - 06/01/11
My daughter and I booked a hotel through OneTravel and are so grateful we did. We got an amazing rate $79 a night one block from the beach. You just can't beat that. On top of that the staff at the hotel were awesome. They were very professional and helpful with all of our needs. Absolutely would recommend this hotel to others and one travel. Thank you so much!
Angie - 05/31/11
To Whom It May Concern; I made a mistake booking my airline ticket and PJ was extremely helpful and kind to me on rebooking my flight. I want you to know how helpful this wonderful woman was. She totally relieved my anxiety, I can't thank her enough.
Rosalind - 05/31/11
Dear OneTravel, I am writing in regards to the excellent customer service I received today. I needed to change my flight date and was very stressed about not being able to get home from overseas. Since I never dealt with or heard any review about OneTravel I was concerned over how to deal with my trip date change. I called the support line and Alban went beyond my expectations. I am very happy with my decision to book with OneTravel and will be sure to recommend them to my friends and family great enthusiasm about their customer service and pricing. Thank you so much for achieving my travel plans.
Amanda - 05/26/11
Dear Keith, Thank you for your quick response! It's a joy to get "real" customer service.
Sally - 05/19/11
I just got off the phone with Juliet she was very helpful in getting my flight changed I can't say enough about what a difference it made in our travel plans. I will definitely use you again. Thank you so much!
Ken - 05/19/11
Dear Keith, Thank you for your quick response! It's a joy to get "real" customer service.
Denny - 05/18/11
I want you to know that Patty was very patient and pleasant. Patty answered all my questions and booked the exact flights I wanted for my upcoming trip. Thanks!
Patricia - 05/17/11
I just booked our vacation and found your web site easy to use. Thank you!
Jim - 05/17/11
I would like to compliment your agent, Bree, for her friendly and professional way of handling my request. I was not able to get my ticket confirmation to print and she promptly mailed me a copy.
Harriet - 05/16/11
I always receive the most convenient and economical flights on your web site. Thank you for your consistent good service.
Anderson - 05/13/11
Briana was very patient and answered all my questions for my booking. I want to make sure your company knows that she is a valuable employee and OneTravel is lucky to have her.
Ryan - 05/09/11
Shannon was very polite and helpful.
John - 05/09/11
I wanted to let you know I was very pleased with the assistance Servin provided me during my recent call. I had been passed around 3 times and on hold for 45 minutes until Servin listened to my request and successfully helped me with my issue. Please let Servin know that I was pleased with his assistance and attention to detail.
Helen - 05/04/11
First time I found ticket less than $30 for Vegas. Me and my friend got one, send me some super deals….. YIPPY…Makes me happy…. Thanks YIPPPPPY!!!!
John - 05/04/11
So easy it literally made my head spin! Thanks! Looks like all your hard work paid off!!!
Paula - 05/01/11
We searched for flights to South America to catch a cruise out of Santiago/Valparaiso, Chile and had great luck using Onetravel. Easy to use and got great prices!
I spoke with Lisa at Onetravel about my trip within Costa Rica. It was very easy to navigate the website. Onetravel is the only website I could find that we could receive discounted tickets for Sansa Airlines.
To Whom It May Concern, Last night I spent about two hours on the phone with your company. To say your employee, Kathryn, was outstanding is an understatement. She went above and beyond to track down another travel agency that had booked a trip for me without sending me confirmation. Needless to say I was upset when I saw my credit card statement showing I had booked the same trip two times. I am very grateful for her help and wanted to let you know that because of her I will book all of my trips through your company. It is important to recognize employees who go beyond their job description to keep customers happy. As my second year as a consultant comes to a close I have seen time and time again how important customer retention is to any business. Most managers would be upset that their employee spent so much time on the phone with one customer. That being said, most managers do not understand how much more it would have cost them to lose a customer. It is my hope that whoever you may be, you are intelligent enough to understand what Kathryn is doing for your company. Thank you for your time. Have a wonderful holiday season.
My experience with OneTravel was easy and money saving. Thanks.
Lisa was very pleased to hear that this, my first time in using it, I was exceedingly pleased and will surely use it again in the future. Lisa was very polite and clear and a great example of the quality One Travel exhibits.
To Whom It May Concern - I was assisted by Chase today in changing the date of my ticket. He was efficient, yet not rushed or impatient. His communication was clear. These qualities are essential for a good customer service agent, and he deserves commendation. Thank you.
Thank you for your service. I will definitely use you again. Thank you.
Karen was very helpful in reviewing my trip w/ OneTravel. Had a great time, all flights arrived early or on time. Resorts were splendid!!! Trip of a lifetime!
Judith - 12/09/11
My travel experience was on time and things went very well. My flights were on time and the crews were very courteous. Thanks.
Lora - 12/09/11
Earon, was professional and fast with his survey thanks again Travel One, The next time I book I will use Travel One.
Earl - 12/08/11
When I first purchase my ticket, I was excited about the excellent price that I received on my fare. I arrived at the Atlanta Airport, and check in was immediate, and went very smoothly, much to my surprise I was asked which seat I wanted. I quickly said window. The flight was on time, the service was just fine, from reservations to landing. My return flight mirrored my departing flight, everything went just fine. The follow conversation with Lisa was courteous, and I believe if I would have had a problem, she would have done everything possible to solve it. But I am happy to say, I encountered no confusion, no misunderstanding, and I really nothing to say, but everything went great, not to mention a new grandbaby that made my trip home exciting. As an added note I left St. Louis, 24 years ago, I have flown back only 3 times, I drive, I can truthfully say, my age, and this positive experience with one travel has made flying my first choice in the near future when I return home.
Janet - 12/06/11
My experience with that booking was excellent.
Marie - 12/05/11
Shallen was very professional and kind throughout the call. I will always book with Onetravel.
Jane - 12/02/11
Very positive experience booking my flight with One travel. Will surely use the services again when booking any other flights. Thanks for the great service Lisa. It is very assuring when you called to verify satisfaction with the trip I had taken a week ago.
Joan - 12/02/11
I was pleasantly surprised to receive a call from Lisa our booking a flight through ONETRAVEL. Her query as to how we found the service provided by ONETRAVEL was appreciated and it certainly firmed up in my mind as to who I will book with again. We received excellent prices and Etickets were sent correctly and promptly. Service was excellent and easy to follow, till the next booking.
Reta - 12/01/11
Just a note, to say how easy and economical it was to book our daughter's flight home for Christmas through OneTravel. Thank you.
Robert - 11/30/11
You have a very good computer travel site. It was very easy to use. I enjoyed being able to pick my flights, seats and parking arrangement through your site. Being able to pay for it all ahead of time was a time saver too. You took care of all of my worries promptly & efficiently. Thank you.
Amy - 11/30/11
We had a great time and traveling was no problem. Our times were good seats great and everything was clear to what we needed to do plus I thought we got a good buy. I hope when we go to San Diego in April will have the same great service.
Rita - 11/29/11
Thanks for excellent customer service from Vickie in billing. She corrected a problem related to incorrect parking charges booked for park and fly through one travel and for car rental problems. She took care of everything in a timely manner and hassle free. Thanks again.
Cynthia - 11/29/11
I recently tried to book a flight with One Travel and messed up my dates but Britney helped me out with no hassle and with and a great attitude. Also she was efficient, informative and very helpful. Having a person like this is a valuable part of your work team and I appreciate all she did for me. Please do not let her go unrecognized for being outstanding on a day to day basis. Those are the people who make a company. Thank you and good work.
Kaplan - 11/28/11
I want to thank Lisa for informing me of the updated travel deals that onetravel has. We talked about the frequency of my family using onetravel and the great deals that we saved during our travels. We will use onetravel for all of our traveling needs. Thanks Lisa for your help.
Christy - 11/26/11
Ladies and Gentlemen- I have just booked a ticket for my 94 year old father-in-law Charles Snider - it's a very complicated ticket SLC-RSW and RSW- SEATAC- needing to match an already purchased ticket of my husband Ronald. Your agent Gail with One Travel was AMAZING in arranging this complicated routing! Please convey my deepest regards. She is to be commended for both her ease in making arrangements and doing it with extreme patience and politeness.
Neil - 11/22/11
I am writing this letter to you in support of Dana, the young woman I had the pleasure of dealing with on the phone today. I was having some difficulty making reservations online at the onetravel site and called the 800 number listed. It was my good fortune to connect with Dana. I found her to be patient, kind, empathic, dedicated, conscientious and diligent. She made the booking process incredibly easy for me. I would not have been able to do it without her. Working with someone like Dana encourages me to come back to the onetravel site again and I will be strongly recommending it to my family, friends and colleagues. Thank you for listening and I look forward to booking additional flights through your site.
Beth - 11/21/11
My trip worked out great doing it on line good seats and good times to travel. Thanks.
Borita - 11/21/11
I just wanted to say thank you to Lisa for your professional friendly customer service. I was pleasantly surprised to receive a follow up call after my vacation making sure all went smooth with travel arrangements. Usually after the money has been received by a company they don't want to be bothered further.... unless they are trying to do a power sell. Lisa just called to say thank you, make sure all went well and no obnoxious power sale. I will definitely go through you for travel arrangements in the future... in fact I created a file with your companies information so I can e-mail Lisa directly. Thanks again!
Veronica - 11/20/11
Hi, we were pleased with our air arrangements and had no problems with time delays or lost luggage. It was a pleasant experience.
Fran - 11/20/11
Hi. I had great experience with onetravel TWICE. Because: Not only they offer THE CHEAPEST rates online. But they did help me with finding better flight when I needed to! I already researched my flight overseas and will use their service again as they are cheaper anybody else out there. Thank you, Lisa for great service and care about their customers. Thank you for conducting me and letting me know about coupon and chance to win. (Would Love to win) Best regards.
Alesia - 11/19/11
Hello! Just want to let you know how caring and efficient Lisa was in helping with travel arrangements! She explained everything very well. Lisa is very congenial!
Julie - 11/18/11
Lisa was very courteous Lisa does know the key word when working with a customer that has had a bad experience I find today no many do. I have worked in customer service at some capacity all my life As I get older I find being courteous and the key LISTENING just doesn't seem to be that important to those who are suppose to provide customer service I learned where my check came from and it wasn't the BOSS! Yes Lisa does know what customer service is all about Thank you for the opportunity to express a kind word instead of another complaint added to the already problem BEST REGARDS.
Mary - 11/18/11
I enjoy flying with One travel... When my reservation changed I was notified and did not have a problem with the change. The workers are very courteous and attentive. I will be traveling with One Travel whenever I get the opportunity being a Caribbean woman. It is great seeing the new young pilots who were recently commissioned...And recent employees who rose up from the ranks and became a pilot a woman too boot... very inspirational shows that the company value their employees and encourage advancement. I also enjoy reading the magazines very informative ...especially the anniversary magazine love it. Kept one...
Theresa - 11/16/11
Booking travel on the onetravel.com website was simple and fast. Not only did I get a great price from Santa Rosa, CA to Las Vegas, but everything went smoothly. I'd book again with them plus tell my friends.
Star - 11/16/11
I just wanted to pass on a compliment for one of your employees. I called your service line to change a set of tickets I purchased online yesterday. Anton from your service department was extremely professional and possibly one of the most polite employees I have ever dealt with over the phone. I have always found your website the most useful for international travel, and now have another excellent reason to make onetravel, my only source for my travel requirements. Please pass along a "Job Well Done" to Anton.
Jerald - 11/16/11
Thanks for the booking process with Lisa. Things were made simple for the traveling. Will look forward to the next travel with one travel.
John - 11/15/11
I was very impressed with our great agent Lisa and your online service that recently helped us with flight arrangements, as I would us this service again.
Kathleen - 11/15/11
Lisa, I had a great experience with onetravel...was worried when i first purchased the ticket from your company, but was glad i purchased from your onetravel, because you guys had best price and a great system. Thank you very much.
Anthony - 11/14/11
Everything worked on fine for our trip to India and back. No hitches or glitches and we were happy.
Eric - 11/13/11
Had a great first time using one travel. I will use again and pass on the good review to friends and family. Thanks Earon for the call as well!
Derek - 11/13/11
Dear Sir, I hope I got this right. I made an error in my booking, and believe me was not happy with myself, especially to learn that I would have to pay for another ticket. I wasn't too happy about the situation, but "Ruth" your customer support on the telephone was just most helpful and pleasant. I am a pilot, and know the meaning of customer support relations. I just hope that you can pass on also my grateful thanks to Ruth for the patience and kindness she displayed over the telephone, and her ability to take care of my problem in a most good natured and kind manner. I probably sounded like an Ogre at first, but her ability to keep her composure was excellent. If you have more people on your staff as pleasant and patience as her, I commend your operation. Thank you!
Leroy - 11/13/11
About 4 years ago a friend introduced me to Avianca Airline website, where I discovered One Travel site. Ever since then, I've been booking my flight through One Travel Agency. It is the most efficient website that has the most economical prices and excellent customer service. Because of this excellent service, I've introduced this website to so many of my friends and co-workers to buy their ticket through one travel.
Jones - 11/13/11
This was the first time using you company to book a flight. The experience was nothing less than perfect. I was able to get the exact time I needed and the right price, couldn't ask for anything more. The follow up conversation with Lisa made me feel that you company care about your travelers. I felt important Excellent Customer Service.
Doreen - 11/08/11
To One Travel Inc I would like to thank a Member of your staff Maguel who was able to get us on a flight after two changes. We were in an emergence travel situation because of a tragic death of one of our family members. His compassion and perseverance for over 2 hours was 2nd to none to This was done around 11:00 PM on Nov 5th. We will definitely have our family members choose your company in the future Thank You.
Nick - 11/08/11
Lisa was very kind when calling to find out about my trip. I related to her the problems in the Bogota airport where I got food poisoning and my suitcase got soaked in the rain. She took all the information down and told me she would report it to the pertinent airline.
Sylvia - 11/05/11
FYI, The service provided by OneTravel was much appreciated. My trip went without a hitch and it was especially great to speak with Lisa about my experience. Thank you.
Cindy - 11/04/11
I really enjoyed using OneTravel, they had the lowest rate for my trip and the on-line service was very easy to use. Thus I want to thank OneTravel for providing me with their great services.
Terry - 11/04/11
Thanks lisa, for the follow up on our resent flight booking, all went well & will use one travel again.
Jane - 11/03/11
Thanks for the onetravel experience. It was great. Flights were on time and the schedule was perfect.
Gail - 11/03/11
I just wanted to say thanks for asking me about my use of the Onetravel website to book my flights. Lisa was very nice and to the point of the reason to calling me. Thanks for thinking of me in a way that you show you care about my service.
Debbie - 11/03/11
Not a bad experience and fairly easy and fast! Keep up the good work!
Donna - 11/03/11
This was my first time to use OneTravel and I was very pleased with my booking experience and price. I will definitely use them again and recommend them to my friends.
Terry - 10/30/11
OneTravel did an excellent in booking my Alaska trip. Thank You!
Don - 10/29/11
My trip to Jupiter Florida by way of West Palm Beach was completely hassling free by booking with One Travel. It was my first experience with OneTravel but will not be my Last!
Devon - 10/29/11
All 4 flight legs of our October vacation were hassle-free and easy to manage; the scheduling and billing processes were smooth, and documentation was accurate. In all, we had a very positive experience with OneTravel. Thank you.
Margaret - 10/29/11
I was pleased with my online booking made through OneTravel, and chose that company from the others offered because of their efficiency. After my trip I was pleasantly surprised to get a call from an employee – Lisa – who was interested to know my experiences. What a delight to have a real person to speak to, not an automated (or outsourced and unintelligible) voice. Thank you.
Barbara - 10/27/11
I was very happy with the way Lisa handled my booking on Bearskin Airlines last month.
Janet - 10/25/11
My experience with OneTravel was excellent it was simple and fast. Thanks Lisa for the follow up call Sent from my HTC on the Now Network from Sprint!
Stephanie - 10/23/11
I just posted an excellent rating for OneTravel Lisa. I guess my log in is the email address since I didn't put anything else in except password. I have been 100% satisfied with my dealings with your company.
Pamela - 10/21/11
Lisa provided good service, and we are quite satisfied. Thank You!
Dick - 10/18/11
Hello, This is the first time that I have used OneTravel. I was extremely impressed by Malachi's work ethic. He was very pleasant, extremely professional and very helpful and he knew his job well. We travel at least 3 to 4 times per year if not more and it would give me great pleasure to recommend your service to friends and family. All this is due to the fact that you have a wonderful employee working for you and I am happy to send this as my recommendation for him.
Naveen - 10/18/11
I have used OneTravel to book my recent trip to Europe. Even though I had multiple stops instead of just regular round trip (US – Germany – France), this website was still the cheapest possible option. I travel frequently and have always done my shopping online for best possible flight price and time, I have compared this site to sites like – Expedia, Travelocity and Cheaptickets and still I am most satisfied with One Travel. Different search options like the +/- 3 days option (usually not found on international flights) plus being able to choose just direct flights made the search easier and quicker. OneTravel was very easy to use; the site walks you through the entire process step by step showing you different options on one page. I got the entire process completed within couple of minutes and had a confirmation email with all details right after. There were no additional charges or crazy unexpected fees. This website checks numerous different flight options, all different airlines and times. During my trip I have received important updates about the flight changes and check in times. The insurance option is not very expensive and a good investment for someone that force and problems. I have really enjoyed using OneTravel and will definitely use it when I plan my next trip. Thank You!
Paulina - 10/16/11
Our experience with OneTravel was great and Lisa did a great job to meet our needs when flying to Tampa.
Deb - 10/15/11
This is to praise the work of your employee, Konrad, who was exceptionally helpful to me in an awkward situation. I had incorrectly spelled my daughter's name on an international airline reservation. Luckily, she noticed that the name spelling did not match her passport. I was truly heartsick but Konrad came to my rescue. When I called OneTravel for help, Konrad gave me encouragement that the problem could be solved. Then, he worked diligently to find an acceptable solution. My day turned from deep disappointment to, once again, looking forward to my family's trip. With staff like Konrad, your customer service will always be the best. Congratulations to you for selecting a great employee.
Judith - 10/15/11
My experience with one travel was really great, everyone was very professional.
Larry - 10/13/11
Dear One Travel, My recent call to your customer service department was an easy success. Thank you!
John - 10/12/11
My experience traveling by one travel was a very stress free and enjoyable. Thank You!
Jane - 10/11/11
Osmond was very helpful and patient. He handled the situation in the best possible manner. He called Air Canada and got a waiver for me. I will always use OneTravel.
George - 10/10/11
I am so relieved that I found One Travel and thanks to their web site and Lisa I do not need to use any other web site for my travel needs.
Pam - 10/07/11
Thank you! For finding me a good price for my wife's Feb 12 visits to her family in Malaysia. I stay with you since you've given me reliable services.
Choo - 10/05/11
One Travel, I want to thank Lisa for her call to me about my use of One Travel. This was the first time that anyone was interested in my travel experiences enough to call and ask. Thank you!
Arlene - 10/05/11
Hi Graham, Thank you so much for such a quick reply and assistance. Great service! Thanks, Have a nice day,
Santana - 10/02/11
Lisa from OneTravel was great!!
Florencia - 10/01/11
Thank you for reconsidering my case and for giving me a refund of USD 150 for the cancellation fee for my booking. I received the auto generated message last September 23 from OneTravel Refund Department. I am most grateful and thankful to you and the management of OneTravel. The professionalism and genuine service you provided to me are most appreciated and will not be forgotten. Rest assured that OneTravel gained one loyal customer and I will surely tell my friends and relatives about the great service that your company provides its customers. Thank you again for everything.
Maria - 09/28/11
It is so easy for me to book my flights through your agency. And I don't even compare prices as I know it is a good price and no problems. Thank You!
Jackie - 09/27/11
I have used other travel agencies in the past but OneTravel is by far the best. It is simple, easy to read, and understand. The weekly updates and offers are very helpful, to use when comparing rates when planning a trip. I will continue to use OneTravel in the future, and will recommend them to all our friends and family. Thank You!
William - 09/27/11
I wanted to let you know that when I called to check on my Bahamas Air reservations, Millard was extremely helpful and answered all my questions. I appreciate his help.
Ed - 09/26/11
I just spent 20 minutes on the phone with your agent Miles. He was helping me with a very complicated reservation. I wanted to tell you he was excellent - an employee to be proud of - he makes a very good impression, is most efficient and genuinely helpful. I travel constantly and I know what it means to get good service. So does Miles!
Anne - 09/25/11
I would like to compliment Karen on helping me with my hotel reservation for Compass Cove and answering some other airline related questions as well as assisting me with my booking for car.
Mary - 09/21/11
Lisa and the staff at OneTravel were very helpful and friendly. My no hassle travel arrangements made the trip a pleasant experience and would use one travel in the future.
Roth - 09/20/11
We just return home using OneTravel and we want to thank you for a pleasant trip. Your Frontier airline was very nice and pleasant and also very helpful. Thank you!
Walt - 09/19/11
First of all, I want to say how much I appreciate working with OneTravel. In the past I have worked with many online travel agencies. . . and we do a lot of traveling. A friend of our asked if I had tried OneTravel, and I said I didn't know it. I got your info, and everything worked out very well for an upcoming trip, except one small item. Since I had never been on your site before, I didn't quite know how it worked. I wanted to book a airline ticket and a hotel, but couldn't quite figure out how to do that. I tried your airline tab, but found nothing there how to book both together. Then I tried your "hotel" tab to book the hotel, but it kept taking me back to the "airline" tab. So, I just gave up and booked the hotel directly. By the way, it was the same hotel: "Hotel Castilla y Leon," in Guadalajara. Then, I booked my airline ticket with you (Booking #8761981). When I finished, then suddenly appeared the question about "adding a hotel?" and with a $20 discount. WOW. But I had already made the reservation and paid for it. And, I see you can add a lot of other things like car rental and insurance, etc. Had I known that is how it worked from the get go, I could have saved even more money. NOW, I AM NOT COMPLAINING!! But, now that I know how your web site works, I will know what to do. It would be helpful for first-time users, if your webpage had a BRIEF note about how to make multiple bookings. Maybe you do, and I just missed it. Again, I do not want you to hear this as a complaint, but just want to let you know. We will book with you in the future.
David - 09/15/11
The agent that processed my ticket was positively excellent in all areas. Agent was kind considerate and above all patient with me. My experience with your representative was outstanding!
Barbara - 09/14/11
I LOVED booking with OneTravel. Everything they stated was true and I had no problems with my flight. I will use OneTravel next time.
Marsha - 09/14/11
I just spoke with Lisa who informed me I will be getting 50 dollars off my next flight. She was very nice, and answered all my questions Thank you.
Kathy - 09/12/11
The huge difference I found on this flight was my luggage travelled intact and I did not have to have it repaired, as I have experienced on every recent plane trip. My agent was Lisa. Thank you.
William - 09/12/11
I am very happy to give feedback for Jesse. Jesse was very kind and helpful. I appreciate his professional attitude and the services. I do a lot of online shopping and my experience with OneTravel was great and the only reason was Jesse. I will be your customer for life and will tell my friends about it, too.
Judy - 09/12/11
So Far so good!!!
Lawannah - 09/07/11
Lisa explained the process for review in a short timeframe, always good. Thanks!
Toby - 09/07/11
I used One Travel two times this year. It was the site I found the best fare. I will use it again for my next trip if come out the best fare for what I will be looking for.
Alzira - 09/07/11
Thank you so much for help with fixing an error I inadvertently made! The representative on the phone was wonderful in helping me stay aware of what she was doing to fix the problem, and did her best to ensure I am happy with OneTravel service. I will do business with your site again!
Lauren - 09/01/11
I would like to commend Campbell for his superior customer service. I needed to make some changes to my booking and Campbell made it very easy. The changes were on four tickets, so it did take quite a bit of his time. We also played a bit of phone tag, since it can be difficult to reach me at times. Campbell wanted to make sure that I had the correct booking and that my issue was resolved appropriately and in a timely manner. He gave me his extension number so that I could reach him and also told me if I called back when he was off, he would review my case with his manager to ensure that I was followed up correctly. I made sure I called back in time to speak with Campbell because I was sure to receive good service.
I was able to make the change without any hiccups. I was so pleased by Campbell's customer service and professionalism, I called him a second time to book another ticket! He informed me that there was a change made to my ticketing and suggested ways I could go about resolving the issues.
This is my first time booking through One Travel and will continue to do so in the future. I have also referred several friends to the website. I plan on booking hotel for my trip and will plan to use One Travel as well.
Campbell is great and should be used as an example for superior customer service.
May - 04/22/10
I just like to thank you once again, for your professional customer service in booking my hotel accommodations in Dubai! Your patience and efficiency are a plus in your position keep it up your customers will definitely appreciate it. You are definitely an asset to onetravel.
Marian - 04/20/10
I would just like to say that I will be a loyal user of OneTravel from this point going forward. I have been looking to purchase an airline ticket from Newark, NJ (or the surrounding area) to New Orleans for the past 2 months. Everywhere I've looked the fares were outrageous, and certain airlines wanted more money for this flight then my recent flight to London.
Anyhow, OneTravel not only beat every other site I've checked on, but crushed the competitions pricing. I have since sent your web address to all of my friends for their future purchases.
I want to express my thanks and gratitude to OneTravel for the help they gave me booking my flight. Somehow there was a huge mistake when I booked my flight but with great patience and diligence they were able to straighten it all out and in the end saving me a few couple of dollars. Again I thank you
Dear Pansy -- I am suitably impressed that OneTravel is standing by their low cost promise and that you are answering my email personally, not a generic message. Thank you.
June - 08/23/10
The staff was very courteous each time. Thank you so much.
June - 08/19/10
Thank you so much for all your help today. You helped to solve all the issues in our scheduled travels. I just wanted to thank you again for all your help.
June - 08/15/10
My name is Catherine Summers and I booked for the first time on OneTravel today. I did not want to take anything off my computer till I talked to someone about my trip. My questions concerned seating so I called you and I was so lucky to get Marci. She was very helpful and patient as I was going from one page on my computer to another and she never even gave a hint of frustration with me. I asked her a question and she apologized to me for making me wait while she gathered the information...before she put me on hold. I have had horrible experiences with other companies online and I'm always a little apprehensive about doing so… but Marci made it one of the most pleasant experiences for me online that I have had. What an asset she is to your company and your customers. It would make online shopping a wonderful experience if all agents were as pleasant and patient as her.
Cathy - 08/14/10
I just wanted to thank you for your patience and you are truly one on the best customer service rep I have ever had to deal with. Thank you very much once again for everything. I wish all the representatives were all like you. Have a great day.
Joanna k lynch - 08/05/10
I am writing this letter to commend you for the excellent service you provided my on July 1-2, 2010 for a trip to Italy!
As you know, I was so happy with you and One Travel that I emailed you about another trip less than 3 weeks later. In addition, I have spoken about OneTravel.com to several associates as an outstanding website with top notch customer service!
When we first spoke, I was a new customer who had never purchased anything from One Travel before. Thank you for making my travel planning so pleasant. I will certainly do busies with One Travel again!
Roberta - 08/02/10
Wow--I'm so very happy to have found you. You are exactly the type of business I have been looking for for years. I don't like to sign up for Orbitz, Expedia, etc. to find and book a cheap flight, so your service is perfect.
Yesterday I looked for a flight for my husband and found one leg I liked at Delta and one at US Airways. You were able to put them together and give me a great price. Booking with you was easy and I was especially impressed that both Delta and USAirways were able to find my reservations using your confirmation number--that was huge.
I've given your web site to my sister! Thank you.
Roberta - 05/01/10
Vern, Thank you very much for your time and services. Have a great day.
Patrick - 12/29/10
This evening, I booked a flight for two with Deon 's assistance. Deon's customer service was just wonderful. Some things are small, such as her clear telephone voice and her pleasant manner. Other attributes were especially noteworthy: knowledgeable and thorough with all my questions, courteous through the entire conversation, and patient. She completed the transaction quickly without making me feel rushed. Deon balanced friendly and efficient very well. I will come back to OneTravel.com for my next flight arrangements.
Susan - 12/10/10
Anthony and I would like to thank you for the patient and persistance in booking our travel plans. I know you worked hard for us and we thank you so much.
I used OneTravel to book flights for me and my mother several times and I always find the lowest rate. Recently I purchased a package to Hawaii and was surprised to see how affordable it with the lowest rates you had to offer. The site is very user-friendly. I have shared my experience on OneTravel with my friends and family. Thanks again, OneTravel!
Savannah - 12/02/10
A gentlemen, by the name of Stewart, was extremely helpful. He was very patient. I do appreciate this and thank you...
Judy - 11/29/10
To Whom It May Concern,
I just wanted to let you know that an employee of yours, Schuyler, deserves a lot of praise. I had the great fortune of having him as my representative when I called to make a schedule change. Schuyler worked tirelessly on my behalf to find me the best deal possible as far as cost, time and connections. He showed an exceptional amount of skill. He also displayed extensive knowledge about all the various promotions, rules and requirements. He was persistent in pursuit of finding the best possible accommodations to suit my needs. The amazing thing is that I did not have to ask him question after question. He seemed to sense my needs and acted on his own accord to satisfy my wants. Finally, he explained clearly the options available to me and allowed me to make my decision without pressure.
Richard - 11/21/10
Vidhi, Thank you so much for the wonderful service that you provided me today. You helped to get a good price from your side. I thank you again for your help today and for the wonderful service and you have a happy Thanksgiving next week. Thank you,
Selva - 11/19/10
Just wanted to say thanks and let you know what a great job Bevan did in assisting us with travel arrangements. He was extremely helpful and I really appreciate his assistance. This is the first time we have used your services but we will certainly be back. I will also let family and friends know about your company and how pleased we are.
Lea Anne - 11/13/10
Thank you truly for all your help and patience. I agree. Best regards,
Ana - 11/08/10
Thank you Marco, It was such a pleasure working with you. You were thorough, calm and above all pleasant. You have great people skills and in an industry like yours and in our world, we need that! Thank you again,
Marianne - 11/06/10
Rebecca, I wanted to take a moment to thank you for being so kind. You are very pleasant to talk to and were so helpful. I wish there were more people like you; I feel you went above and beyond what you had to do to help me. Thank You so much I hope you have a great day.
Debra - 10/25/10
Thank you so much. Your quick and courteous response is greatly appreciated. I will definitely recommend your company and use you in the future.
Beth - 10/20/10
Dear Bevan, I had such a wonderful experience with your company booking my last trip. I recommended your business to my friend. Thank you,
Zinah - 10/14/10
Thank you very much Crystal for your kind patience and great service in booking my travel arrangements. You were great. I will be keeping your contact info for my future travel arrangements.
Steve - 10/11/10
Dear Sirs - Would you please thank Trisha? She was a model of intelligence, efficiency, courtesy and energy when she went far beyond the call of duty in helping me with my booking, of which I made a muddle. Surely you know that service is the name of the business game these days, and thanks to Trisha's extraordinary service, One Travel will have my business in the future. With all good wishes,
George - 09/24/10
It is nice talking to you, you are excellent customer service. Thank very much,
Mario - 09/01/10
Thank You to Susie. She was a wonderful help to me and should be commended for her politeness and caring for the customer. Susie solved my problem! You have a real winner with her! Thank you!
Virginia - 09/01/10
I would like to express my appreciation in terms of the way you handled all the questions I had in terms of my ticket. You were patient with me. Your customer service skills are excellent. I wish there were more people with skills like yours. Because of how you dealt with me, I will always make my bookings through One Travel.
Njoki W - 01/11/09
To whom it may concern:
I would like to extend my thanks to one of your representatives. Her name is Veera She helped me tremendously with a booking problem I had. Veera, or rather Angel, was very efficient and I have not seen this level of customer service in such a long time! Thanks to her, I definitely will use onetravel.com again (and I do fly frequently as a student).
Nisha S - 01/11/09
I recently enjoyed a holiday in Australia, having booked my travel arrangements online with Onetravel back in June. Everything went so smooth with the flight connections. My trip was a great experience.
Thanks so much Onetravel.
Lori H - 01/11/09
I'm writing this email in regards to a customer service professional who helped me today by the name of Marco. Though the flight offer I wanted had expired, he was extremely helpful and courteous. It is not often that I come across customer service that is as sincere and helpful as Marco was. I have booked with OneTravel before, and will do so again in the future thanks to representatives such as Marco.
Carlos - 08/10/09
To whom it may concern:
Tony Kolhoff assisted me in rendering an error I made in booking my flight and I just want someone there to know that though the error I made (an oversight on my part) resulted in a higher fare, he worked to get me what I needed for a very important trip to visit my daughter who is having medical issues ... and I am so very grateful!!
Mary - 07/30/09
I want to express my thanks for the excellent service I received today from one of your agents. Rachelle Everts assisted me with a very tricky itinerary request. She was cheerful and patient with me for the extended time it took to find flights which meet my needs. My sister, daughter, and I want to fly overseas together, although we have different departure cities and different return dates. I had worked many hours over the weekend to try to find what we need on the internet, but I failed miserably. Rachelle's help was invaluable.
I will definitely use OneTravel in the future and recommend it to others.
Margie - 07/28/09
Your booking agent just helped me with a very complicated booking and did a great job. OUTSTANDING!! I can always count on One Travel.
Nancy C. - 06/17/09
After having a complete melt down upon discovering we made a human- computer error selection for our departure from MSP into EWR...we had the information just the reserve...OneTravel customer service saved our day! Your customer service rep was extremely helpful whereby she made the necessary changes and my family will get to celebrate my parents 60th wedding anniversary and 80th birthday celebration with us in attendance! Thank you thank you thank you...we shall forever be OneTravel customers! The "L" Family
Thanks again to you and One travel.Com for helping me with the excellent fare for my Africa trip. I am just returning. I have referred several people to you and am also referring my girlfriend who will be working and traveling back and forth between the US and Africa for the next seven months.
Jake - 12/01/09
My name is Richard. I recently made a mistake on the purchase of my flight. I discovered the mistake as I was preparing to go to the airport. I called your call center and Dane helped me. She was very helpful and walked me through the whole process. Eventually she corrected the day so that I was able to fly out the same day at the same time. Thank you very much Dane
Richard M. - 11/17/09