Founded in 2004, Virgin America has its hub at the San Francisco International Airport while the Los Angeles International Airport acts as its focus cities. The carrier operates scheduled flights to more than 23 destinations in the United States and three in Mexico. The airline enjoys a fleet size of more than 53 aircrafts and offers its world-class services to more than a million passengers every year. With topnotch services, attractive fares and brand new planes, the airline is reinventing the flying experience. In the year 2008 and 2009, the airline won the Best Domestic Airline title.
Classes of Service
Virgin America offers three classes of service on almost all its flights. The Cabin Classes include First Class, Main Cabin Select and Main Cabin.
First Class: Fly in comfort with the extremely comfortable white leather seats with a seat-pitch of 55-inch, mood lighting for easy jetlag and adjustable headrests. Passengers flying in the First Class of Virgin America enjoy complimentary alcoholic beverages, unlimited entertainment and dedicated airport check-in and aircraft boarding.
Main Cabin Select: The Main Cabin Select passengers enjoy complimentary food and drinks, priority check-in and devoted luggage space. The comfortable black leather seats with a 38 inch seat pitch and dedicated luggage bins make your flight comfortable and relaxing. The Main Cabin Select passengers are offered with complimentary meals, snacks and alcoholic beverages.
Main Cabin: The main cabin offers seats with 32 inches of pitch and adjustable headrests for great comfort. Catch up with your favorite celebrities on every flight with the on-demand entertainment programs and purchase food and beverage from the convenience of your seat via RED. Enjoy Wi-fi and more when flying in the Main Cabin of Virgin America.
With Virgin America, get ready for an in-flight experience like never before. Enjoy a wide range of entertainment, great food and brilliant service in all classes and take home a comfortable luxurious experience.
Virgin America offers a great selection of critically acclaimed movies, various TV Programs, and great music from the extensive music library.
Virgin America offers an additional three inches of extra legroom to make your flying experience as comfortable as possible.
Online and Mobile Check-In With the Online Check-in service offered by Virgin America, you can select or change your seat, print your boarding pass and beat the long queues at the airport. You can check-in 1-24 hours before your flights scheduled departure.
Airport Kiosks Virgin America offers Airport Check-in kiosks at some of the major destinations including New York, Los Angeles and San Diego. Passengers are recommended to check-in 90 minutes before the scheduled departure of their flight.
Customer Rewards Programs and Perks
Elevate is the Frequent Flyer Program offered by Virgin America to its loyal customers. The more you fly with the carrier the more tier points you earn, with the accumulated points you can climb up the tier ladder and reach the highest tier i.e. Elevate Gold. The two tiers are Elevate® Silver and Elevate® Gold. With earned miles you can avail exclusive offers and promotions, increased excess baggage allowance, status renewal bonus, access to Virgin Atlantic’s Clubhouses and much more.
Miles can only be earned when you are flying with flights operated by Virgin America. The Miles Earned are valid for 6 months from the date of travel.
Carry On: Each passenger is allowed to carry 1 bag and 1 personal item with a maximum dimension of 25 cm x 40 cm x 60 cm. Guests with special needs can carry items including braces, crutches and canes, these items are excluded from the carry-on allowance.
Checked: First Class Guests are allowed to check 2 bags weighing up to 50lbs free of charge, size of checked bags should not exceed 62 inches. Main Cabin Select guests are allowed to check one bag not weighing more than 50lbs and Main Cabin Guests are allowed to check up to 10 bags for a fee of $25 per bag. All oversized and overweight bags will be charged according to airline rules.
Excess: Virgin America charges an additional fee of $25 per bag, one passenger is allowed to carry up to 10 bags. Bags weighing more than 100lbs are not accepted, while a fee is charged for those weighing more than 50lbs and less than 100lbs.
Itinerary Modifications and Cancellations
Virgin America has designed a special program for its travelers known as The Elevate® Program. Being an Elevate member you will enjoy easy modifications and cancellation of your trip, reward flights and no blackout dates. With your Elevate account stay updated about cancellations, departure times or any other changes in your flight via text or e-mail.
The airline aims at making flying comfortable for guests of all kinds, it offers great service to passengers with special needs.
On each Virgin America aircraft a wheel chair is offered to help guests who need assistance. Guests with such needs are requested to give 24 hours advance notice to the airline to avail such services.
Virgin America is a pet friendly airline and accepts all kinds of dogs and cats in the Main Cabin.
Children traveling without a guardian are considered as Unaccompanied Minors and are only allowed on Non Stop Flights. A charge of $75 and $100 is charged for Short-Haul and Long-Haul flights respectively.