With its main hubs at São Paulo-Guarulhos International Airport, Rio de Janeiro-Galeão International Airport and Brasília International Airport, TAM Airlines was founded in 1976. After merging up with LAN Airlines in 2012, it is now the Brazil's largest airline company. With its magnificent fleet size of 160 aircrafts, TAM Airlines covers 62 destinations across Europe, Brazil, Paraguay, North and South America. The major destination it flies to comprises of La Paz, London, Miami, New York City, Paris, Zurich, Navegantes, Frankfurt, Lima, Mexico City, Milan, Orlando, Rio de Janeiro, Santiago and many more. The aircrafts included in its fleet are Airbus A319-100, Airbus A320-200, Airbus A320neo, Airbus A321-200, Airbus A330-200, Airbus A350-900, Boeing 767-300ER and Boeing 777-300ER.
Classes of Service
TAM Airlines comprises of three different classes;
First Class - VIP room, privileged services, personal audio and video entertainment, customized menu facility
Business Class - seats have pitch of 63 inches, when reclined it goes up to 70 inches, 15.4 inches screen size, 20 video channels & 11 audio channels, audio and video on demand services (AVOD).
Economy Class - personal screens to enjoy audio and video services, magazines facility, in- seat power supplies.
Some of the amenities and facilities offered by TAM Airlines include:
•Fully reclined seats for the comfort of passengers.
•Personal screens with audio and video on demand services. In-seat laptop power ports are provided to passengers.
•Menu prepared by the acclaimed Brazilian chef, Helena Rizzo.
•Do try the chicken sausage and tomato sandwich.
For smooth and hassle-free check-in, TAM Airlines offers Online check-in, mobile check-in and airport check-in facility.
Online check-in: TAM Airlines offers efficient online check-in facility. Under this passenger can check-in online between 24 hours to 1 hour before the departure of flight.
Mobile check-in: The mobile check-in facility can be performed between 72 hours to 45 minutes before the scheduled takeoff for domestic flights. When it comes to international flights, the mobile check-in should be performed between 72 hours to 2 hours before the scheduled takeoff. The passenger should be there at the boarding gate on time. For domestic flights you should be 30 minutes early and for international flights you should be 60 minutes early prior to the departure of flight.
Airport check-in: Use airport check-in facility by using the interactive touch screen. Here you can also print the boarding passes.
Customer Rewards Programs and Perks
Earn reward points with Multiplus, it is TAM Airlines frequent flyer program. These reward points will help you to win free flight tickets, priority check-ins, cash discounts and much more. So what are you waiting for? Start collecting your reward points now.
By following the below mentioned baggage policy you can easily avoid paying more as you will be well-informed regarding the same.
Carry On: Passenger should strictly adhere to the carry-on baggage policy. One passenger is allowed to carry one bag and one personal item such as purse or briefcase. The baggage should comply to the measurement of 55 cm x 40 cm x 20 cm (length + width + height), it is the maximum size of the carry-on item. The maximum weight of the bag should be 5 kg/11 lb. Take note that assistive devices and outer garments doesn't count as personal items. The luggage should easily fit in the overhead bin or under the seat in front of you.
Checked: For international flights the maximum dimension of checked baggage allowance include 158 cm / 62 in (length + width + height). Only two pieces of baggage is allowed and the maximum weight of each piece should be 32 kg/71 lb each. For domestic flights within Brazil, every passenger should follow maximum weight of 23 kg/51 lb. The flights that depart from Europe allow only 2 pieces of baggage measuring 158 cm / 62 in (length + width + height), the maximum weight of each piece should not be more than 23 kg/51 lb.Excess: In case for domestic flights, the excess baggage fee is charged whenever the baggage allowance exceeded the limit. During excess baggage, TAM Airlines charge 0.5 % of the airline fare for each exceeding kilogram. While in International flights, if the excess baggage crosses the prescribed limit, then passenger must take the exceeding weight as third volume and pay the excess baggage fees. For passengers having final destination in Europe, if the limit of the baggage exceeds 32 kg/71 lb then it won't be accepted.
Itinerary Modifications and Cancellations
Customers can change reservations 24 hours or more before a flight’s scheduled departure time. Modifying or canceling a reservation online will incur a $115 fee per customer, per booking. Doing the same at the airport will cost an extra $125 fee, and modifying a group reservation will invite a $50 fee per customer. Name changes is another extra $70 per booking.
•Children up to 2 year old (24 months) don't require having their own seat.
•For holding the lap children the passenger should be at least 15 year of age.
•TAM Airline doesn't have any problem with pets. They can fly in portable kennel that should be no larger than 36 cm x 33 cm x 25 cm (length x width x height).