Founded in 1979, SriLankan Airlines is the National Airline of Sri Lanka operating to over 64 destinations worldwide including Africa, Europe, Middle East, North America, Australia and many more. Bandaranaike International Airport serves as the main hub for the carrier while Mattala Rajapaksa International Airport acts as the secondary hub for SriLankan Airlines. The airline enjoys a fleet size of 23 aircrafts while Suvarnabhumi Airport and Kelani River Peliyagoda Waterdome acts as focus cities for Srilankan Airlines.
Classes of Service
SriLankan Airlines offers two classes of service: Business and Economy Class.
Business Class: When traveling with Business Class of SriLankan Airlines enjoy complimentary lounge access, mouth-watering meals, premium check-in, privacy dividers and the whole world of entertainment on your personal 15” touch screen HD display. SriLankan Airlines aims at making you feel home even when traveling.
Economy Class: Get ready to experience the perfect way to fly on the SriLankan Airlines Business Class. The comfortable seats and personal seatback TV’s give you an elegant and relaxing experience like never before. Customers enjoy on-demand entertainment, specially prepared delicious in-flight meals and satellite telephone service.
Business Class passengers can pre-order their meal requirements at least 48 hours before the scheduled departure of their flight.
To keep you entertained while on-board, the airline offers multiple entertainment options ranging from musical shows, in-flight magazines, top movies and much more to choose from.
Traveling with the carrier is stress free and offers you a glimpse of the typical Sri Lankan tradition while you are flying with them.
Online and Mobile Check-In For a quick and convenient check in and seat selection, SriLankan Airlines offer web check in between 2 and 48 hours before departure.
Airport Kiosks SriLankan Airlines has its self-service check-in kiosks at the Bandaranaike International Airport. At the kiosks, passengers can check-in for single as well as multiple flights. The kiosks have interactive touch screen monitors with easy navigation panels and instructions for a smooth check-in process.
Customer Rewards Programs and Perks
The airline offers a frequent flyer program known as FlySmiles, with which every time you fly with Srilankan Airlines you accumulate FlySmiles Miles. The reward points can be cashed for free tickets, lounge access, express check-in and upgrade from Economy to Business Class. FlySmiles members of Silver Tier can opt for Baggage Bonus Program. If you do not have enough miles to redeem rewards, you can purchase FlySmiles from the service center. You can purchase a minimum of 2,000 miles and a maximum of 25,000 miles for a cost of US$ 0.025 per mile.
Carry On: Customers who have opted to travel with Business Class on SriLankan Airlines are allowed to carry 2 pieces of carry-on baggage weighing up to 7kg and measuring not more than 18''x 14"x 6". Economy Class Passengers are allowed to carry one piece of carry-on baggage weighing up to 7kg and measuring not more than 18''x 14"x 6". In addition to your carry-on luggage, you can also carry overcoat, ladies handbag, small camera and infants food and carrying basket.
Checked: Free checked baggage allowance of 40 kg is allowed for Business Class passengers while for Economy Class passengers the weight limit is 30kg. However, the weight of checked baggage may vary or are subject to change depending on the condition and limitation of the flight. The baggage allowance is 42 kgs for FlySmiles Silver Card Holders. Keep your name and other personal identification affixed to your checked baggage. For further information on the same, you can refer to the SriLankan Airlines official website.
Excess: No Info
Itinerary Modifications and Cancellations
SriLankan Airlines offers ease and comfort on every stage of your travel, be it booking a trip or cancelling one. If under any circumstances, you are not able travel on your desired journey date or do not wish to travel to your destination, you can ask for a refund for your purchased electronic ticket. You can also call the Global Contact Center at +94777771979 or email us at email@example.com.
SriLankan Airlines offers special assistance at the airports to passengers with reduced mobility. Wheelchairs are offered to help passengers for easy mobility from the airport to the flight.
Passengers with special medical requirements should receive medical clearance from the airline before flying.
Guide/Assistance Dogs are permitted on the aircraft with visually impaired or hearing-impaired passengers.