Garuda Indonesia, also known as PT Garuda Indonesia is the flag carrier of Indonesia. The airline was founded in January 1949 and is headquartered at Soekarno-Hatta International Airport in Tangerang. The airline serves as a full service airline with a fleet of approximately 120 aircrafts and operating in more than 33 domestic and 18 international destinations in Europe, Australia and Asia. The airline has its secondary hub at the Juanda International Airport and Sepinggan International Airport. Skytrax awarded the airline as the Best Regional Airline in 2012.
Classes of Service
Garuda Indonesia offers three classes of service: First Class, Executive Class and Economy Class.
First Class: When flying in the First Class cabin of Garuda Indonesia be sure to deliver a comfortable and relaxed journey with all the services and amenities provided. The cabins are equipped with flat bed convertible seats, 24-inch personal TV screens, Wi-Fi connectivity and telecommunication services. For you to keep entertained the airline offers on-demand entertainment, choose from a variety of entertainment options including 58 movies, 25 music channels, 9 radio stations and much more.
Executive Class: The Executive Class cabins are available on all aircrafts operated by Garuda Indonesia. The Executive Class has flat-bed seats, personal AVOD entertainment system, USB Ports, personal reading light and personal 9-inch touch screen. Customers can choose from a wide range of hot and cold beverages available on-board and savor delicious Indonesian Cuisine.
Economy Class: The Economy Class passengers are served welcome drinks, full hot meals, duty free on-board shopping and a large diversity of in-flight entertainment. The Economy Class seats come equipped with 9-inch personal screens equipped with In-Flight Entertainment system.
The cabins are outfitted with power sockets, flexible headrests, LCD TV touch screens and a wide variety of entertainment options.
Choose from 58 movies, 25 music channels, 140 music albums, 50 TV Programs, interactive fun games and 9 Radio Stations.
Savor some of the finest Indonesian cuisines, choose from a fine assortment of Champagne, French Wines and Liquors and pamper yourself throughout the journey.
Shop from a great variety of special duty free items available on-board.
Online and Mobile Check-In Beat the long queue at the airport with the Online Check –in service offered by the airline. Garuda Indonesia offers this service only for Domestic flights, you can Check-in online from 24 hours up to 4 hours before the flight's scheduled departure time.
Airport Kiosks Garuda Indonesia offers self-check in kiosks at many major airports. You can easily check-in by scanning your mobile barcode at the available kiosks. Print your boarding pass and speed to the security counters in no time.
Customer Rewards Programs and Perks
Get rewarded for every mile you travel with Garuda Indonesia, the Frequent Flyer Program offered by the airline is called Garuda Frequent Flyer. Members of this program earn miles on domestic and international flights and enjoy exclusive privileges including extra baggage allowance, special check-in counters, access to VIP Lounges and much more.
The program has four tiers of membership including Blue, Silver, Gold and Platinum. Join today to earn points and redeem rewards!
Carry On: The airline allows a maximum of 7 kg as carry-on baggage, dimension of whose should not exceed more than 56 cm x 36 cm x 23 cm. In addition, customers can also one personal item such as a handbag, laptop or a cosmetic bag. The airline does not accept animals in the passenger cabin. Business Class travelers can carry 2 piece of cabin baggage while Economy Class customers can carry one piece.
Checked: When flying with Garuda Indonesia customers are allowed to carry one piece of checked baggage with weight no more than 32 kg. Tag your checked-in baggage with correct information showing your serial number and arrival destination. Economy Class passengers can carry a maximum of 20 kg as checked baggage.
Excess: For information about Excess Baggage/Sporting Equipment charges contact the airline on 1300 365 330 or email firstname.lastname@example.org.
Itinerary Modifications and Cancellations
Modifying or cancelling a reservation with Garuda Indonesia is very simple and easy. For any desired changes you can contact the reservation hotline and get your changes done for a fee. A Fee is charged due to the administrative processes that take place after any cancellation or modification.
For a convenient departure and arrival, the airline offers assistance at every step of your journey. The airline serves all passengers who require special assistance on-ground or on-board.
GFF tier Platinum passengers are assisted during the check-in and immigration process and when they are in the Executive Lounge.