With its main hub operating at Taiwan Taoyuan International Airport, Eva Air is the second largest Taiwanese Airline, first being China Air. Founded in 1989, the carrier enjoys a fleet size of more than 61 aircrafts and offers services to over 73 destinations all over the globe. Eva Air has its alliance with Star Alliance while the Kaohsiung International Airport and the Suvarnabhumi Airport serve as the focus cities for the airline. Some of the major international destinations covered by the airline include North America, Asia, Australia and Europe.
Classes of Service
Eva Air offers five classes of service: Royal Laurel, Premium Laurel, Business Class, Elite Class and Economy Class.
Royal Laurel Class: The Royal Laurel Class offers its guests with cozy and spacious sleeping place for a luxurious nap. Choose from a wide range of delicacies prepared by Eva Air Chefs, enjoy movies from all around the world and choose from more than 1000 songs and games. The Luxurious Amenity kit contains Harnn home spa lotion and a lip balm. The cabin comes with private storage options capable of holding personal belongings.
Premium Laurel Class: The Premium Laurel Class cabins have fully adjustable headrests and footrests, 62 inch seat pitch for greater comfort and added ergonomic features. Keep yourself entertained with the incredible entertainment programme, enjoy your favorite TV series, video games, movies and music. Each seat in the Premium Laurel Class come equipped with 110-volt power outlets, LED reading lamps and individual satellite phones for you to stay connected with the world.
< /> Keeping in mind your business requirements, the Business Class cabins offer fully adjustable LCD Monitors, seats positioned 45 inches apart, satellite telephones and fax machines for quick communication and high-fidelity stereo earphones.
Elite Class and Evergreen Deluxe Class: The Elite Class cabins have adjustable ergonomic seats, fully adjustable headrests, 110 V AC power sockets, on-demand entertainment, e-mail service, 8.4 inch personal color touch screen and text messaging service.
Economy Class: Even if you are flying in the Economy Class cabin of Eva Air get ready to see a whole world of creature comforts and luxury. The ergonomic design and adjustable headrests make your journey free from fatigue. Enjoy flying with the on demand audio/video programs, stay connected with your family and friends with your personal satellite phone, SMS and e-mail services.
Never run out of battery and be out of touch with your loved ones with the connectivity and power service offered by the carrier.
Passengers traveling with Royal Laurel, Premium Laurel and Elite Class can plug in their electronic devices and access them on their personal touch screen while Economy Class travelers can the USB Ports for charging their gadgets.
With Eva Air, enjoy choosing from a wide variety of entertainment options including Movies, Songs, and Video Games and much more all at your fingertips.
Delicious Cuisines are served on finest china, with each passenger having a choice to choose from a wide range of dishes.
Online and Mobile Check-In Passengers traveling with Eva Air can Check-in online from 24 hours up to three hours before the scheduled departure of their flight. This service is only available for passengers with confirmed booking.
Airport Kiosks Eva Air offers self check-in kiosks at many major airports, passengers are recommended to check-in one hour before the scheduled departure of their flight. When checking in through airport kiosk, you need your ticket, travel documents, checked and unchecked baggage and after check-in check your boarding pass.
Customer Rewards Programs and Perks
The Frequent Flyer Program offered by Eva Air is called Infinity MileageLands. Members of this program can accumulate points for the number of miles traveled and the class of service chosen. The accumulated MileageLands can be exchanged for free tickets, Class Upgrades, hotel bookings and rental cars. The MileageLands membership plan has four tiers: Green, Silver, Gold and Diamond.
When making a reservation, make sure you provide your exact details as mentioned on your membership card to avail points. Other facilities offered to members are Priority handling, Additional Baggage Allowance and much more. Join today and enjoy higher benefits!
Carry On: Each passenger is permitted to carry one handbag with its weight not exceeding more than 7 kg and dimensions not more than 56 x 36 x 23 cm. The carry-on baggage should fit under the passenger seat or in the overhead bins and should not obstruct passenger's movement. Any overweight of oversized carry-on baggage will be treated as checked baggage, extra charges are applicable in such situations. In addition to one carry-on baggage, you may also carry any of these: a laptop, a camera, a small backpack and a purse. Wheel chairs, infant carrying basket and medical equipments are an exception.
Checked: The Baggage allowance for those traveling in the Business/Premium Laurel/Royal Laurel Class can carry 2 pieces of baggage with each bag not weighing more than 32 kg and dimension not exceeding 158cm. Evergreen Deluxe/Elite passengers are allowed to carry two pieces of bag with each baggage not weighing more than 28 kg while Economy Class passengers can 2 bags with a maximum weight of 23 kg as checked baggage. Infinity MileageLands have extra benefits on checked baggage.
Excess: Excess Baggage charge is calculated per kg on a Zone Basis. For a detailed fee about excess baggage, refer the official website of Eva Air.
Itinerary Modifications and Cancellations
Eva Air offers several services to help passengers having a great flying experience with them. One can easily change or cancel their itinerary from the official internet site of the airline. If under any circumstances you are not able to seize on your journey, you can apply for a refund. Apply for a refund within 24 hours and avail 100% refund and also if you have purchased the ticket 168 hours prior to the scheduled departure.
Passengers with physical disability and those who need special assistance, the airline offers individual attention.
Passengers with disabilities are offered transportation between the gates, visual/auditory assistance, wheel chair and other services.
The airline ensures safety of kids traveling alone, kids aged 5-12 years are treated as unaccompanied minors. The airline offers meal coupons to unaccompanied minors and does not allow them to use the VIP Lounge due to alcohol regulations.
Eva Air also offers special assistance to expectant mothers, infants and those with special medical needs.