The Flag Carrier of the United Arab Emirates, Etihad Airways was founded in 2003 and today is one of the major airline carriers in the world. Based at Abu Dhabi International Airport, Etihad Airways enjoys a fleet size of more than 80 aircrafts and operates to more than 86 destinations in Australia, Africa, Middle East, Asia, Europe and Americas. The carrier has Codeshare agreements with airlines including Air Berlin, Malaysia Airlines, Turkish Airlines and many more. The airline has won the World’s Leading Airline award in the year 2009, 2010 and 2011 at the World Travel Awards.
Classes of Service
The three cabin classes offered by the airline include Diamond First Class, Pearl Business Class and Coral Economy Class.
Diamond First Class: The Diamond First Class Suite flat wide beds, sliding doors for privacy, personal mini-bar, 23-inch wide screen TV, pure dupion silk and cotton duvet, on demand entertainment and much more for a comfortable flight. Seats are equipped with a wide range of connectivity options including in-seat power sockets, iPod and USB Jacks. With the in-flight mood lighting system, create your own ambience and drift into a comfortable sleep with the full-sized pillows and cozy blankets.
Pearl Business Class: Etihad Airways offers you the most luxurious way to fly when you are flying on the Pearl Business Class. When traveling with Pearl Business Class, customers are offered with 6 ft 1 inch full flat bed, personal food and beverage manager, 15-inch personal screen, noise-cancelling headsets, in-seat power sockets and mood lighting for easy jetlag. Taste some delicious handpicked wines from the best vineyards and savor some delicious dishes specially handcrafted by world-renowned chefs.
Coral Economy Class: The Coral Economy Class comes equipped with spacious and ergonomically designed seats, three meal choices, 10.4-inch touch screen TV’s, in-seat power sockets, mood lighting for easy jetlag, award winning cuisine and warm hospitality for a memorable journey.
The impeccable service and the finest in-flight entertainment system gives you a travel experience never to forget.
The carrier offers a great on-demand entertainment system called E-BOX with which you can enjoy TV shows, latest movies, interactive games and music.
Keep in touch with your family and friends with the on-board telephone and recharge your laptops and iPods with the power sockets available on-board.
The airline offers Family Pack of entertainment, specially designed to the keep the kids on-board entertained. The Family Pack is full of games, fun activities and more to keep your child busy.
Online and Mobile Check-In With the Online Check-in service offered by Etihad Airways make a simpler, quicker and smarter check-in at the airport By utilizing the online check-in process, you can also choose your seat and print your boarding pass at your convenience. Online Check-in is available anytime between 24 hours up to 2 hours before your flights scheduled departure.
Airport Kiosks Choose your seat and avoid the queues at the airport with the city Check-in facility offered by Etihad Airways. All major airports have Etihad counters to check-in the traditional way.
Customer Rewards Programs and Perks
Etihad Guest is the loyalty program offered by Etihad Airways to its loyal customers. Joining the program is fast, easy and smart. The four Etihad Guest tiers include Etihad Guest, Etihad Guest Silver, Etihad Guest Gold and Etihad Guest Gold Elite. Passengers can redeem these points to get access to special rewards including winning a holiday, class up gradation, renting a car and much more.
Carry On: Passengers traveling in the Coral Economy Class are allowed to carry one piece of baggage with a maximum weight of 7 kg and dimensions not exceeding 115 cm. Pearl Business and Diamond First Class passengers can carry two pieces of bag weighing 12 kg each and dimensions not exceeding 115 cm. Passengers traveling with infants can hold one extra handbag and a carry cot or a fully collapsible stroller.
Checked: The combined weight of all checked baggage cannot exceed 50 kg for Diamond First Class travelers, 40 kg for Pearl Business Class and 30 kg for Coral Economy Class. The maximum size and weight of all checked baggage cannot exceed 45 cm x 72 cm x 90 cm and 32 kg. Customers are allowed to carry a maximum of two pieces of checked in baggage.
Excess: Guests with more than two pieces of baggage are charged AED 500 per piece, excess baggage charges apply in all classes. For detailed information about Excess Baggage Fees checkout the airline website.
Itinerary Modifications and Cancellations
Making changes in your travel dates, class upgrade through Etihad Guest Miles and updating your contact details is much easier when you are traveling with Etihad Airways. The Manage my Booking tab on the official website of the airline allows you to make easy modifications and cancellations of your travel itinerary.
The airline aims at making your journey as enjoyable and as comfortable as possible with the world-class services offered at the airports as well as on-board.
Expecting can travel with the airline during the first 28 weeks of pregnancy, the airline takes supreme importance of taking care of such passengers.
Children below the age of 12 and above the age of 5 if traveling alone are considered as unaccompanied minors. These kids are offered with UM Services when specifically requested by parents.
The airline adequately caters the need of passengers traveling with disabilities and special medical needs. Inform the airline in advance to so that they can assist you with you medical needs while on-board.